They stole our money, and Expedia won't help. When we arrived at the hotel, we were told that they are closed due to renovations. The hotel did not give us a refund. I called Expedia twice about this, and they said that since the hotel got paid, they are the ones who should give us a refund. Worse, Expedia continues to list this property on their website. This is fraud from the hotel and from Expedia.
真實旅客
於 2021 年 7 月住了 4 晚
10/10 優異
ROSA HAYDEE
2021 年 6 月 14 日
ROSA HAYDEE
於 2021 年 6 月住了 3 晚
10/10 優異
José Miguel
2020 年 3 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
José Miguel
於 2020 年 3 月住了 8 晚
8/10 不錯
真實旅客
伴侶同遊
2020 年 3 月 15 日
讚好:整潔度、職員與服務和住宿狀況
Convenient location. Two blocks away from the main plaza. The staff was nice.
真實旅客
於 2020 年 3 月住了 1 晚
2/10 很差
RICHARD
家人同遊
2020 年 2 月 17 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
stay well clear. They are not on your side!!!
I did not stay. I arrived late. They said they had 24 hour reception. They didn't. They did not let us in. We had to go somewhere else.
RICHARD
於 2020 年 2 月住了 1 晚
4/10 欠佳
Manuela
家人同遊
2019 年 12 月 4 日
讚好:整潔度和職員與服務
不滿:設施服務
The staff were lovely, but the hotel itself was pretty ordinary. The bathroom was connected via a 3/4 wall to the neighbouring bathroom, so you could hear everything from the next room. Very annoying, especially at 2.30am when you are trying to sleep and it sounds like someone is having a party in your bathroom. Also the hot water was lukewarm with very low pressure.
The hotel had a big red poster across the front door from the council to say they were closed for breaching regulation, so the front door was padlocked and in order to come and go we had to call for assistance to have the gate unlocked.
Manuela
於 2019 年 11 月住了 2 晚
8/10 不錯
真實旅客
家人同遊
2019 年 11 月 16 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's in a great location but our room was right on the street so a little noisy. The people who run the bed & breakfast are really helpful.
真實旅客
於 2019 年 11 月住了 2 晚
8/10 不錯
Ciriaco
2019 年 11 月 14 日
讚好:整潔度、職員與服務和住宿狀況
Relación precio-servicio excelente.
La atención de la señora encargada de los desayunos, limpieza etc que increíblemente es una única persona yo la calificaría de extraordinaria.Siempre pendiente de todo.GRACIAS.
Ciriaco
於 2019 年 11 月住了 2 晚
8/10 不錯
Sheila
伴侶同遊
2019 年 11 月 9 日
讚好:整潔度、職員與服務和住宿狀況
The people that own the hotel and the person that serves breakfast / cleans the rooms are wonderful. What ever we need they were there to help. My husband got sick and we need to extend, they were kind enough to let us stay in the same room. The location is fantastic, really doesn't get any better. For the money you really can't beat El Caminante. Take note that if you get a room on the street side it can be noisy at night, especially it you leave the door open a bit for air. Close the doors and ear plugs help.
Sheila
於 2019 年 10 月住了 5 晚
10/10 優異
Antonio
2019 年 10 月 21 日
Antonio
於 2019 年 10 月住了 2 晚
10/10 優異
Ondrej
2019 年 9 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ondrej
於 2019 年 9 月住了 1 晚
8/10 不錯
William
2019 年 9 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Malgré un problème lors de la réservation, la patronne a tout fait pour nous trouver une solution pour la nuit, au final chambre très simple mais propre, salle de bain commune (propre et eau chaude).
Hôtel très bien placer au centre ville
William
於 2019 年 9 月住了 2 晚
2/10 很差
真實旅客
2019 年 9 月 21 日
不滿:職員與服務、設施服務和住宿狀況
No me gusto la aplicación atención, me dejaron esperando
真實旅客
於 2019 年 9 月住了 5 晚
2/10 很差
真實旅客
2019 年 9 月 21 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2019 年 9 月住了 5 晚
6/10 一般
Sergei
2019 年 9 月 12 日
讚好:整潔度
不滿:住宿狀況
Sergei
於 2019 年 8 月住了 1 晚
10/10 優異
真實旅客
2019 年 8 月 29 日
讚好:整潔度、職員與服務和住宿狀況
真實旅客
於 2019 年 8 月住了 1 晚
4/10 欠佳
真實旅客
家人同遊
2019 年 8 月 24 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
our reserved room not available
They did not have a room available with private bath as we had reserved. They offered us a room with shared bathroom for the first night, and then we moved into the room with private bath that is not so private because one of the walls is open at the top and communicates with the bathroom of the room next door. It was probably built that way to share the clerestory window at the top. However you could hear the person next door doing his things in the bathroom as if he were right there with you, and you could hear entire conversations, doing their bathroom business etc. Not very private if you ask me. The owner kept pleading us to understand why she didn’t see the reservation come up through Expedia and I kept telling her that wasn’t my problem. I didn’t care for the first night of shared bathrooms nor of having to pick up our things and move to another building where our room was finally available the second night of a 2- night stay.
真實旅客
於 2019 年 8 月住了 2 晚
10/10 優異
Guy
2019 年 8 月 24 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
excellent
visite de Arequipa
Guy
於 2019 年 7 月住了 3 晚
4/10 欠佳
TK
多人同遊
2019 年 8 月 22 日
不滿:職員與服務
The night-shift front desk cannot speak a word of English. Upon our arrival, no room was available as they have not checked the booking from Expedia and did not aware that we would be coming. They only checked reservation from booking.com. Finally she needed to wake up someone who can speak english. It took more than 2 hours before the problem can be solved. They put us in a room with bunk bed and shared bathroom. Yet they charged us the rate quoted in Expedia which is supposed to be a room with private bathroom.
Worse than that, the English speaking manager says Expedia system must be wrong as they do not have any room with private bathroom. Would Expedia investigate on this matter?
TK
於 2019 年 8 月住了 1 晚
10/10 優異
Anne-Gabrielle
2019 年 8 月 22 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Anne-Gabrielle
於 2019 年 8 月住了 2 晚
8/10 不錯
Yannick
2019 年 8 月 11 日
讚好:整潔度、職員與服務和住宿狀況
Tout était parfait, sauf pour l'Alliance française qui a fait vibrer les fenêtres de notre chambre jusqu'aux petites heures du matin avec leur musique.
Mais le service, la courtoisie, le confort, la terrasse sur le toit, la proximité du centre d'Arequipa, tout était super!
Yannick
於 2019 年 7 月住了 1 晚
6/10 一般
BRAULIO
2019 年 8 月 4 日
讚好:整潔度、住宿狀況和客房舒適度
La habitacion en general adecuado
El desayuno muy restrictivo, faltó de personal idóneo. No pude solicitar unos huevos fritos adicionales a mi cuenta. No habían ni productos ni personal para prepararlos.
BRAULIO
於 2019 年 7 月住了 1 晚
8/10 不錯
真實旅客
伴侶同遊
2019 年 7 月 28 日
讚好:整潔度、職員與服務和設施服務
Muy buen servicio del personal. La ubicación es excelente, a solo 2 cuadras de la plaza, y 1 cuadra hasta el Monasterio de Santa Catalina. Las habitaciones podrían ser mejores, pero en general son cómodas y cumplen con lo necesario.