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Reviews of Sonesta Hotel Arequipa

4 out of 5
Sonesta Hotel Arequipa
Urbanizacion Teresa de Jesus, Mz I Inter. 1 Cerro Colorado, Arequipa, Arequipa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 92 out of 115 reviews" "
Rating 8 - Good. 13 out of 115 reviews" "
Rating 6 - Okay. 8 out of 115 reviews" "
Rating 4 - Poor. 0 out of 115 reviews" "
Rating 2 - Terrible. 2 out of 115 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Dear David,How wonderful it is to hear that your experience at our hotel was excellent! Your words fill us with joy and motivate us to continue providing exceptional service. We look forward to welcoming you again in the near future. Angela Gomez Canales Manager

8/10 Good

Echo, Macau SAR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to airport. New building.
Stayed 1 night in Jan 2024
Response from Gerente General on 24 Jan 2024
Dear Guest, We are happy to hear such great comments about our hotel. We always want to offer the best of ourselves by applying quality standards that generate memorable experiences. José Vicente MayorquínManager

10/10 Excellent

Joshua

Comfy
Stayed 1 night in Jan 2024
Response from Gerente General on 24 Jan 2024
Estimado Huésped,Nos alegra conocer su calificación. Siempre queremos ofrecer lo mejor de nosotros aplicando los estándares de calidad que generen experiencias memorables. Esperamos contar con usted más adelante.José Vicente MayorquínGerente

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Gerente General on 31 Jan 2024
Estimado Huésped,Nos alegra mucho saber que tu experiencia en nuestro hotel fue excelente! Agradecemos su calificación y esperamos tener el placer de recibirte nuevamente en el futuro. Gracias por elegirnosJosé Vicente MayorquínGerente

8/10 Good

Jose

Stayed 3 nights in Dec 2023
Response from Gerente General on 31 Jan 2024
Estimado Sr JoséMuchas gracias por su calificación,nos gustaría haber conseguido mayor información de por que no logramos superar sus expectativas.Estaremos atentos a su próxima visita para superar sus expectativas Saludos Cordiales José Vicente Mayorquín Gerente

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property Great team. Restaurant team is amazing and good is great
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Dear Mr. Victor,Thank you very much for taking the time to leave us your comment.For us to know your opinion is very important, our team is even more motivated to read your wonderful opinion.We would love to welcome you again at the hotel and we remain at your entire disposal.Best Regards,José Vicente MayorquínManager

10/10 Excellent

Yaneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that place because customer service was awesome since check in until end happy to enjoy that Hotel close to shopping centers mall and restaurants very clean beds comfortable room very spacious elevators amazing
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Dear Ms. Yaneth Thank you very much for your wonderful comment,Our main objective it is to meet your needs and overcome your expectations.The Sonesta Arequipa Team feels even more motivated reading yours experience at the hotel. It would be a pleasure to welcome you again and we remain at your entire disposal.Best Regards,José Vicente MayorquinGerente

2/10 Terrible

Rossana

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gerente General on 7 Dec 2023
Estimada Rossana,Gracias por dejarnos un comentario para nosotros cada criterio recibido significa una oportunidad de mejora por tal motivo nos gustaría tener mayor información con respecto a su insatisfacción.Nos sentimos muy apenados y le ofrecemos disculpas, puesto que un cliente insatisfecho representa una gran derrota para todo el equipo de trabajo.Agradeceré me envié mas información para poder mejorar y saber cuales fueron nuestros errores para no volverlos a cometer.CordialmenteJosé Vicente MayorquínGerente

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It may be a good idea to have a take telephone shower added to the shower. For small people, it would make them feel better when taking a shower.
Stayed 4 nights in Nov 2023
Response from Manager on 13 Nov 2023
Dear Ricardo,Thank you for your comments, definitely its make our team feel motivated and keep giving the best of them.Thank you for taking the time to rate and share with us you experience, we are glad to know that you had a memorable time with us. We will take your suggestion about the shower .We hope you can return in another opportunity and live an amazing new experience at Sonesta Arequipa. Best RegardsJosé Vicente Mayorquín Manager

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 3 nights in Oct 2023
Response from Gerente on 11 Nov 2023
Estimado Sr Carlos, Reciba un caluroso saludo por parte de todo el equipo del Hotel Sonesta Arequipa, gracias por su calificación de excelente ,esperamos nos vuelva a acompañar en sus próximas visitas a la cuidad.Cordial saludo,José Vicente MayorquínGerente

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Oct 2023
Response from Gerente on 16 Oct 2023
Estimado Sr Carlos Reciba un caluroso saludo por parte de todo el equipo del Hotel Sonesta Arequipa, deseamos expresarle nuestros más sinceros agradecimientos por evaluar nuestro servicio y otorgarnos tan excelente calificación, es muy gratificante para nosotros conocer que su estadía fue gratificante, esperamos que nos vuelva a acompañar en sus próximas visitas a la cuidad.Cordial saludo,José Vicente MayorquínGerente

6/10 Okay

Renny

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Todos los días 6am pasa un tren, pita súper fuerte y se escucha en todo el cuarto. Las duchas no tienen presión por lo que el agua sale sin fuerza y es tedioso bañarse. Hay ruidos extraños en las habitaciones.
Stayed 2 nights in Sep 2023
Response from Gerente General on 25 Sept 2023
Estimado Sr Renny.Gracias por dejar su comentario. Su satisfacción es nuestra prioridad y nos esforzamos constantemente por brindar un servicio excepcional por tal motivo nos hubiese gustado que nos brinde esta información antes de su check out ,tomaremos en cuenta sus sugerencias para verificar las mejoras.Atentamente,José Vicente MayorquínGerente

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gerente on 9 Sept 2023
Estimado ,Huésped Gracias por darnos la calificación de excelente ,apreciamos mucho su confianza depositada durante su estadía y esperamos verlo nuevamente para superar sus expectativas.Cordialmente José Vicente MayorquínGerente

6/10 Okay

Carlos

Stayed 1 night in Aug 2023
Response from Gerente on 19 Sept 2023
Estimado Sr CarlosAgradecemos su preferencia eligiéndonos y su calificación, nos gustaría mas acerca de su calificación para poder mejorar nuestro servicio y cumplir sus expectativas. Las opiniones de nuestros huéspedes son importantes por que nos ayudan a crecer y mejorar Estamos a su disposición y la espera de su respuesta .Cordialmente,José Vicente Mayorquín Gerente

10/10 Excellent

Juan, Deerfield Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view of the mountains from any window
Stayed 4 nights in Jul 2023
Response from Manager on 7 Aug 2023
Dear Juan,Thank you for sharing your opinion with other travelers. We are more than glad to receive such a positive feedback about our view. Your opinion its really important to us and it helps us to keep improving our service. It will be a pleasure to receive you again.Best RegardsJose Vicente MayorquínManager

10/10 Excellent

Niurka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, I would definitely recommend. The staff very friendly and went out of their way to help. Dayron, Gloria and Milagros were the best!
Stayed 2 nights in Jul 2023
Response from Manager on 4 Aug 2023
Dear Ms Niurka,It was a pleasure to welcome you and we thank you for your kind comments.We are delighted to hear that you found that our Hotel provided exceptional service. We appreciate your kind words about our staff and are glad it was your favorite.We look forward to welcoming you back on a future visit.Kind regards,Jose Vicente MayorquínHotel Manager

10/10 Excellent

Rudy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Ready 24/7
Stayed 2 nights in Jul 2023
Response from Gerente General on 14 Jul 2023
Dear Rudy,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to seeing you again on your next stay.Best wishes,Jose Vicente MayorquínManager

8/10 Good

Renny

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gerente General on 14 Jul 2023
Estimado Sr Renny Gracias por el tiempo dedicado para poder calificar nuestros servicios , nos gustaría saber el motivo por el cual no logramos conseguir las 5 estrellas ,esperamos verlo en una siguiente oportunidad y poder lograr la calificación deseada .Cordialmente.José MayorquínGerente

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean very nice views exelent service very profesional
Stayed 1 night in Jun 2023
Response from Gerente on 26 Jun 2023
Dear Hilda,Thank you very much for your feedback. We are happy that your stay has been excellent.Best regards,José MayorquínGeneral manager

10/10 Excellent

Ana, Little River

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so pleasant.
Stayed 4 nights in Jun 2023
Response from Gerente on 22 Jun 2023
Dear Ana,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful hotel while you were pampered and taken care of by our amazing staff. We would be honored to host you again soon to continue exceeding your expectationsBest regardsJosé MayorquínGeneral manager

10/10 Excellent

allen, Crete

Stayed 1 night in Jan 2023
Response from Gerente on 25 Apr 2023
Estimado Allen,Muchas gracias por tan increible calificación, nos sentimos muy felices de saber que si estadía con nosotros ha sido excelente.Cordialmente,José Vicente MayorquínGerente

6/10 Okay

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Comfortable, but noisy
We stayed here for one night as we had an early flight from Arequipa. After we had been travelling around for a week we enjoyed the 'western' comforts - great shower, comfy bed. We had dinner at the hotel which was very nice, and the service was great. But for us, we were really disappointed at the noise. I dont know if there was a concert on nearby, or if it was to do with the protests which were starting to gather pace, but late into the night/early hours of the morning we could hear loud music/a person on a microphone so we barely slept. For a modern, newly built hotel we would of expected better soundproofing!
Stayed 1 night in Dec 2022
Response from Gerente General on 26 Dec 2022
Dear Amelia,Thank you very much for your stay here at Arequipa and for sharing with us this feedback.We hope to have soon a new possibility to welcome you back in a near future.Best regardsIvan Perez

10/10 Excellent

Jorge

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay, staff members were friendly and helpful. Even their dining option was great, definitely would come back.
Stayed 4 nights in Oct 2022
Response from Gerente on 25 Oct 2022
Dear Jorge Thank you very much for the time you set aside to share your nice comment regarding your experience at our hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with the service provided.We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.Kind regards,Ivan PerezManager

8/10 Good

khairalnnesa, Dubai

Stayed 3 nights in Oct 2022
Response from Manager on 24 Jan 2023
Dear Guest,Thank you for completing our survey after your recent stay with us at Sonesta Arequipa.We are thrilled that you enjoyed yourself with us and were able to take some great memories with you. Thank you for chosing us and we look forward to your return.Sincerely Yours,Ivan PerezGeneral Manager

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are so friendly and helpful, our two days canyon tour start 3:30am, she asked the kitchen to package breakfast for us. Help us make call to tour company to confirm pick up. Our room is very clean, highly recommend this hotel
Stayed 1 night in Oct 2022
Response from General Manager on 20 Oct 2022
Dear Guest ,Thank you for the great review! I'm delighted that you enjoyed your stay and our location. We look forward to seeing you again soon and wish you very safe travels until then! Ivan Perez General Manager

10/10 Excellent

Kamalanathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated away from the hustle and bustle of historic center, but it a short taxi ride away from many attractions. The pluses for this hotel are the following 1. The rooms and common area are very clean. 2. Close to good restaurants 3. Very good breakfast spread But the strength of the hotel is the friendly, effective and attentive staff. A special shot out to Fatima at front desk.
Stayed 3 nights in Aug 2022
Response from Ivan Perez Gerente on 29 Aug 2022
Dear guest,Thank you very much! We value your excellent comments regarding our service at our hotel.Receive also a cordial greeting from our staff, who appreciate your comments We look forward to your visit on a new occasion.Regards,Ivan PerezManager.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and organized. I recommend it
Stayed 2 nights in Jun 2022
Response from Ivan Perez on 10 Jun 2022
Dear Guest, Thank you so much for your comment, for us to know your opinion it is very important. Our main objective it is your satisfaction, it would be a pleasure to welcome you again at the hotel. Best regards, Ivan Pérez General Manager

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
US traveler
The stay was wonderful and would recommend any solo traveler or even family to stay at this hotel, they do their very best to make sure the stay is comfortable, I was greeted with a drink and explained all the amenities available to me, was able to hold bags past checkout and also able to call taxis if you need one to visit the city. Overall very accommodating.
Stayed 1 night in May 2022
Response from Ivan Perez on 10 Jun 2022
Dear Guest, Thank you very much for your wonderful comment, for us to know your opinion is very important. We would love to meet you again at the hotel and we remain at your entire disposal. Cordially, Ivan Perez General Manager

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant.
Stayed 2 nights in Apr 2022
Response from Ivan Perez on 25 May 2022
Dear guest, Thank you so much for your comment, for us to know your opinion it is very important. Our main objective it is your satisfaction, it would be a pleasure to welcome you again at the hotel. Best regards, Ivan Pérez General Manager

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Stand new and swank hotel between downtown and the airport. Best bed I have slept on in any hotel in this two month trip - so comfortable. Great staff, great breakfast and I had a delicious steak dinner as well in the restaurant. Quiet and comfortable. Great staff. Large TV with hundreds of channels. Convenient to get to the airport.
Stayed 1 night in Jan 2022
Response from Ivan Perez on 29 Jan 2022
Dear guest, Thank you very much for your wonderful comment, for us to know your opinion is very important. We would love to meet you again at the hotel and we remain at your entire disposal. Cordially, Ivan Perez General Manager

10/10 Excellent

JIMMY SUNI

Stayed 3 nights in Dec 2021

10/10 Excellent

Benjamkn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
The best hotel I visited during my 3 week trip in Peru. The hotel is very modern with nice comfortable beds and big tvs. The gym is small but nice and the spa amenities are free to use and pretty good for Latin American standards. The staff is very friendly which was a plus. I heard some minor dog barking but this hotel is very quiet compared to most others in the major cities. I would definitely come back here!
Stayed 1 night in Dec 2021
Response from Ivan Perez on 22 Dec 2021
Dear guest, Thank you very much for your wonderful comment, for us to know your opinion is very important. We would love to meet you again at the hotel and we remain at your entire disposal. Cordially, Ivan Perez General Manager

10/10 Excellent

nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Amazing room. Very high quality mattress. Amazing staff. Amazing food and drinks. One of the best hotel experiences of my life and ive stayed in over 300 different hotels. 5 stars overall. Only downside is location. Nothing much to do in walking distance. However the hotel has all the amenities one could want. Free breakfast is also amazing, omelete, bread, ham and cheese platter, cereal and yogurt, fresh natural fruit smoothie. Amazing fruit bowl. Fantastic coffee. I never leave reviews for hotels however this one deserves a full review. Exceptional in everyway. One could not ask for anything more.
Stayed 1 night in Oct 2021
Response from Ivan Perez on 18 Oct 2021
Dear guest, Thank you very much for your wonderful comment, for us to know your opinion is very important. We would love to meet you again at the hotel and we remain at your entire disposal. Cordially, Ivan Perez General Manager

10/10 Excellent

Elia

Stayed 1 night in Sep 2021
Response from Ivan Perez on 4 Oct 2021
Estimada Huésped, Muchas gracias por su magnífica calificación, para nosotros su opinión es muy importante. Nuestro equipo de trabajo se siente muy motivado al saber que logramos brindarle un excelente servicio. Estaremos encantados de recibirlo en la próxima visita siempre comprometidos en ofrecerle un servicio de calidad y excelencia que merece. Reciba un cordial saludo, Ivan Perez Gerente General

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, I really enjoy my three weeks vacations in Sonesta Hotel. Friendly people, great food, the service is the best, I will comeback soon María Deaton
Stayed 6 nights in Aug 2021
Response from Ivan Perez on 14 Sept 2021
Dear Mrs.Deaton, I appreciate your kind comments, our work team is even more motivated to know that your experience in the service was memorable. Our goal is to exceed your expectations. Thank you very much for sharing your opinion, come back very soon! Best regards, Iván Pérez General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had an amazing customer service, specially in the restaurant. The staff was amazing and very friendly !!! (Gloria, Fatima, Milagros, Toñito, Nicolas, Ernesto, Andres and Junior) They were always very attractive making sure that we had a great time while we were there, they were always checking up on us making sure that we had received everything with great service. Every day they clean and disinfected the room entirely which I loved specially in this time that everything should be clean thoroughly because of the pandemic. We stayed for 12 days at the hotel in Arequipa and I strongly recommend it, I definitely go back there if I have the chance to stop by Arequipa again
Stayed 12 nights in Jun 2021
Response from Ivan Perez, Gerente General on 21 Jun 2021
Dear Guest, Thank you very much, for your wonderful comment and your magnifique score. Tell you that our main mission is to provide you with a differentiated and unique service, taking care of every detail and making our guests feel at home. We are very flattered to learn that your experience with us was excellent. ¡We hope you return very soon! Cordially , Ivan Perez General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Jun 2021
Response from Ivan Perez on 12 Jun 2021
Dear guest, Thank you so much for your comment and your excellent score, for us to know your opinion it is very important. Our main objective it is your satisfaction, it would be a pleasure to welcome you again at the hotel. Best regards, Ivan Perez General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo súper bien, la atención y calidez del personal fue increíble.
Stayed 3 nights in Apr 2021
Response from Ivan Perez, Gerente General on 18 May 2021
Estimado huésped, reciba un cordial saludo a nombre del equipo Sonesta Hotel Arequipa ,agradecemos su comentario ,realmente nos complace saber que ha tenido una estadía memorable. Esperamos muy pronto poder contar nuevamente con su presencia .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The Sonesta is a fairly new hotel with large rooms and excellent staff. Because of Covid the restaurants were closed, but room service was available. The rooms were very clean and I would stay there again.
Stayed 3 nights in Dec 2020
Response from Ivan Perez on 28 Jan 2021
Dear Mr, Thank you so much for your comment, for us to know your opinion it is very important. Our main objective it is your satisfaction, it would be a pleasure to welcome you again at the hotel. Best regards, Solange Oporto Quality Assurance Manager

10/10 Excellent

Gisella, Lima

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Breakfast at time , really nice. Comfy bed. Some noise from outside / lack of AC but not too necessary. Good anti COVID precautions.
Stayed 1 night in Oct 2020
Response from Ivan Perez on 10 Oct 2020
Dear Ms. Gisella, Thank you so much for your comment, for us to know your opinion is very important. Our main objective is your satisfaction. It would be a pleasure to welcome you again at the hotel. Best regards, Ivan Pérez General Manager

6/10 Okay

Manuel

Liked: Cleanliness, property conditions & facilities, room comfort
Not a Good location
Due to Corona virus regulations, a/c was not working but wasn’t informed until we got to the room. Had to ask for a fan. Internet was kind of spotty, they said was because the high volume of occupancy. Almost no hot water in the shower. Food and room service was good!
Stayed 2 nights in Sep 2020
Response from Ivan Perez on 18 Sept 2020
Dear Manuel , We appreciate your comment, your opinion is important to us. We hope that the problem of the pandemic will be overcome soon in our country. Our team is working on your suggestions. We will be delighted to welcome you back to the hotel. Cordially, Ivan Perez General Manager

8/10 Good

Gisella, Lima

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio al cliente. Hotel nuevo. Cuartos de buen tamaño, cama cómoda. Buen desayuno! Protocolos de seguridad anti covid al pie de la letra. Bien ! 👍 Sugerencia: La ubicación del televisor debiera estar mejor centrada con la cama ... sería más cómodo.
Stayed 1 night in Sep 2020
Response from Ivan Perez on 9 Sept 2020
Estimada señora Gisella, Agradecemos su comentario y calificación, su opinión es importante para nosotros. Efectivamente como usted lo menciona nuestras instalaciones son nuevas y hemos implementado protocolos de bioseguridad que garantizan la tranquilidad de nuestros huéspedes durante toda su estadía. Esperamos recibirla nuevamente en el hotel. Le deseamos un feliz día. Cordialmente, Ivan Perez Gerente General

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing we didn't like!! From the room itself to the staff, OMG the service is amazing, we been traveling all over the world and staying in different kind of hotels; by far this hotel takes the first place in our experience! Thanks to Sonesta and their staff and keep the good work.....
Stayed 7 nights in Nov 2019
Response from General Manager on 19 Dec 2019
Thank you very much for your wonderful comment, for us to know your opinion is very important. We would love to meet you again at the hotel and we remain at your entire disposal. Cordially, Ivan Perez General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel with very friendly and helpful staff. Good beds and clean rooms. Nice breakfast. The hotel is not in the city center and you need a taxi to go there but it was not a mayor issue for us, The location of the hotel outside the center is also and advantage when you go on a tour f.e. to the Colca canyon. These tours leave very early between 3 am and 330 am and they will pick you up last and drop you back first given that the hotel is outside of the center.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel and staff. Loved staying there. The bed was so comfy and the room was clean. The only little thing is the hotel is still new and doing it up. It needs a few month to finish some areas
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed by the very friendly and eager to please of the hotel staff. The hotel is located a bit far from Arequipa's downtown.
Stayed 1 night in Nov 2019
Response from General Manager on 19 Nov 2019
Dear guest, Thank you so mu for answering our survey, for us knowing your opinion it is very important. Your observation helps us to improve our service day by day. It would be a pleasure to welcome you again at the hotel. Best regards, Iván Pérez General Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice upscale hotel. Good service and great breakfast. Free underground parking.
Stayed 1 night in Sep 2019
Response from General Manager on 24 Oct 2019
Dear Mr. Robin, Thank you so much for sharing your opinion with us. Our main objective it is your satisfaction. It would be a pleasure to welcome you again at the hotel. Best Regards, Iván Pérez General Manager

10/10 Excellent

Elena, Aspen, CO

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These property is very nice and clean, the staff is very friendly, and nice. These is a hotel you want to return.
Stayed 4 nights in Sep 2019
Response from General Manager on 3 Oct 2019
Dear Mrs. Elena, Thank you very much for taking the time to leave us your comment. For us to know your opinion is very important, our team is even more motivated to read your wonderful opinion. We would love to welcome you again at the hotel and we remain at your entire disposal. Best Regards, Iván Pérez General Manager

10/10 Excellent

Gaby, Rifle Colorado

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful. The staff was increasingly nice, helpful and well informed. I will definitely be staying here again!
Stayed 4 nights in Sep 2019
Response from General Manager on 3 Oct 2019
Dear Mrs. Gaby Thank you very much for taking the time to leave us your comment. For us to know your opinion is very important, our team is even more motivated to read your wonderful opinion. We would love to welcome you again at the hotel and we remain at your entire disposal. Best Regards, Iván Pérez General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Gerente General on 17 Sept 2019
Estimado Huésped, Muchas gracias por su maravillosa puntuación, para nosotros saber su opinión es muy importante. Nos encantaría recibirlo nuevamente en el hotel y quedamos a su entera disposición. Cordialmente, Iván Pérez Gerente General