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Reviews of Hôtel Azayla

2.5 out of 5
Hôtel Azayla
Ave. Ibn Rochd, N20, Asilah

Reviews

5.6
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 4 out of 10 reviews" "

5.8/10

Cleanliness

5.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
My room was small and the WiFi terrible but still a great place.
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Colleen

Liked: Room comfort
Disliked: Cleanliness
OK, but needs improvements
Pros: we stayed in the double room with terrace, and the terrace was large and the view of the sea was lovely. The room was also very big, with a two couch seating area, which could probably sleep a couple of more people. The person who checked us in was very nice and helpful, and the man who was there in the afternoons (can't remember his name), helped us get a private grand taxi direct from Asilah to Chefchaouen for 600 MAD. It's also in a decent location, not far from the medina or promenade, though a bit of a walk to the nicer beaches north of the town. CONS: This is a big one, the bathroom had a horrible septic smell the whole time we were there, and the toilet was dripping from the back making the floor wet. When we told the front desk, their solution was to give us an extra towel to lay down on the floor to soak up the water. We dealt with it mostly because we were exhausted and didn't want to have to pack everything up again to move rooms. The room also had some light switches that didn't work and the bed was a bit sagging, though comfortable enough.
Stayed 3 nights in Sep 2017

2/10 Terrible

DK, Texas,USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience
I booked on Orbitz and received confirmation number and money paid. I arrived with the family tired to find out that they are overbooked and don't have room for us. Then, I only received half of my money due to their cancellation policy. I am still trying to figure out what cancellations? I was there and dumped me with my family then took half of my money. So I figured that the hotel will get a walk in at higher rate and don't take cheaper reservation from the internet. Yeah worst people behavior ever as I travel the world and this never happened to me before. Please be careful with these jerks.
Stayed 1 night in Aug 2017

2/10 Terrible

Abbi, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete a nightmare
I have booked this hotel because all other nice place in Assila were full. To my surprise my booking turned out to be invalid by the Azayla staff because they said they don't deal with Expedia anymore. I have received the confirmation and Itinerary #7289789248813 and text message BUT when I showed all these to the hotel staff...he said that they don't do business with Expedia anymore and they couldn't cancel their contract with them! I have been offered the last room available in the hotel with only 2 beds Room 107 (uncomfortable small bed-insh was added!) instead of 4 beds and charged 800 MAD for 3 star hotel! I have not been given any receipt or anything to show that I have stayed in this hotel the night of the 22/08/2017. The state and room (lining, towels...etc) is bad and the bathroom is awful! any most of 3 star hotel in Morocco must be downgraded to 2 star! and the Moroccan are very good when it come to taking photos with some additional Photoshop magic! what you see is NOT what you really get! I had to drive 3 hours to get to this hotel in 30 degree heat! and to be given an expensive awful room and I hope that someone from Expedia is reading this because I'll seek compensation!
Stayed 1 night in Aug 2017

8/10 Good

Shirley, hong kong

Liked: Cleanliness, staff & service, room comfort
Clean, strong wifi, hot water, friendly staff
Taxi fare from train station to this hotel is 20DH (around 3km). A relaxing small town and next to the sea, not much to visit. Worth to stay at this hotel with private bathroom (around Eur30 including tax)
Stayed 1 night in Oct 2017

8/10 Good

Claire, Ziefen, Schweiz

Liked: Cleanliness, staff & service
Sauberes Hotwl mit hilfsbereitem Personal
Das Hotel ist sehr ruhig gelegen. Helle Zimmer mit Blick in einen schönen Park.Medin, Kasbah und Strand von Asilah sind gut zu Fuss zu erreichen.
Stayed 4 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter
Notre réservation a été annulée avant notre arrivée par le gérant car il a eu un client pour la chambre, il m'a appelée pour que je confirme mais j'ai manqué l'appel et ce avant 12 h !!Quand je suis arrivée à12 h 30 plus de chambre et il me propose une chambre plus petite avec un lit supplémentaire. Je n'avais pas le choix n'ayant pas le tps de chercher ailleurs. Aucun dédommagement pour une chambre avec des draps et serviettes et murs sales, odeur insoutenable tuyauterie sdb, décor affreux , accessoires sdb de piètre qualité et insuffisants.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sans eau chaude On n'avait pas de l'eau pour se doucherez
Stayed 1 night in Aug 2017

8/10 Good

Pierre-Franço

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour agréable à assilah
Bon hôtel. La ville est agréable avec une ambiance détendue mais on en fait vite le tour. Heureusement la station de grands taxis à deux pas.
Stayed 1 night in Aug 2017