Water view

Reviews of The St. Regis Astana

5 out of 5
The St. Regis Astana
1 Kabanbay Batyr Avenue, Astana

Reviews

9.4

Exceptional

Rating 10 - Excellent. 22 out of 25 reviews" "
Rating 8 - Good. 1 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Stayed 4 nights in Dec 2023

10/10 Excellent

EMILIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 6 nights in Sep 2023

10/10 Excellent

Kristjan

Liked: Amenities
Perfect
Stayed 8 nights in Sep 2023

10/10 Excellent

Daniyar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, great location, great food!
Stayed 1 night in Jul 2023
Response from The St. Regis Astana on 10 Aug 2023
Dear Daniyar,Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are happy to hear that you had an excellent experience. Your comments are very important for us because we always value the opinion of our guests and try to exceed their expectations. Thank you again and we look forward to welcoming you back at our hotel in the near future! Best regards, The St. Regis Astana Team

2/10 Terrible

Bradley

Stayed 5 nights in Aug 2022

10/10 Excellent

Saniya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Menzhamal

Stayed 1 night in Aug 2021

10/10 Excellent

Yazeed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Nur-Sultan
Simply the best in Nur-Sultan with the Ritz-Carlton
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely staycation
We came for a “staycation” because our other travel plans were cancelled due to Covid19. The hotel was very clear telling us what was opened and closed due to the circumstances. Our butler was extremely friendly. The room was well appointed and comfortable. The food was delicious. My only complaint was our breakfast was included in our rate. When we called to order off the menu, it was a little confusing, because the woman taking our order was offering things that were not on the menu we were looking at, and we ended up not getting exactly what we wanted. Next time, I will fill out the sheet provided to order that way to avoid confusion.
Stayed 2 nights in Mar 2020

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had pleasure staying at St.Regis this past week. The staff is wonderful and they were always there to help! The place itself and the rooms are Gorgeous and spacious, I’ve stayed in St.Regis properties before but the one in Astana by far absolutely BEST one! I’ll always stay at St.Regis next time I’ll be visiting Kazakhstan in the future! I’d like to say a special Thank you to my butler Gauhar and Tatyana, they were wonderful and always there for me! Thank you ladies!
Stayed 6 nights in Jun 2019
Response from The St. Regis Astana General Manager on 20 Jun 2019
Dear Guest, Thank you for your great review of The St. Regis Astana and your recommendation. Your appraising comments and positive evaluation of the signature aspects of our hotel, such as St. Regis Butler service and recognizing Gaukhar and Tatyana, a great source of pleasure for me and my team. I look forward to welcoming you once again at The St. Regis Astana. Kind regards, Luciano Sozzo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel. All in top class Staff is professional and helpful Location is great
Stayed 3 nights in Mar 2019
Response from The St. Regis Astana on 2 May 2019
Dear Guest, I would like to thank you for taking time to write such a kind review of The St. Regis Astana. It gives me great pleasure to know that you had a wonderful experience and enjoyed our location. We look forward to having you as our guest soon again. Best regards, Luciano Sozzo General Manager

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best properties!
Amazing hotel and service - would definitely stay there again!
Stayed 2 nights in Sep 2018
Response from General Manager on 27 Sept 2018
Dear Rahul, Please allow me to thank you for your kind words. I am happy to hear that you have enjoyed your recent experience at The St. Regis Astana. I look forward to welcoming you back to our hotel in the nearest future. Kind regards, Luciano Sozzo General Manager

10/10 Excellent

Frankie

Exceeding your expectation
Amazing experience! Highly recommend for this hotel. Value for money choice
Stayed 7 nights in Sep 2018
Response from General Manager on 13 Sept 2018
Dear Frankie, Thank you for choosing The St. Regis Astana for your recent stay in the young capital of Kazakhstan. I am delighted to read your wonderful comments about our property, and looking forward to welcoming you again. Yours sincerely, Luciano Sozzo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kazakhstan
The best hotel in Astana and now my favorite. Definitely will come back.
Stayed 1 night in Jul 2018
Response from General Manager on 9 Aug 2018
Dear Guest, Thank you for being our guest at The St. Regis Astana. It is a pleasure knowing you loved our hospitality. We hope to welcome you back soon. Best regards, Luciano Sozzo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 5 star hotel, 2 star location
Hotel and staff were amazing--they made us feel welcome from the minute we arrived and did everything in their power to make our stay enjoyable and memorable. Food choices in the hotel were excellent, the only drawback is the location. It is far away from anything and a car is definitely needed to venture out.
Stayed 4 nights in May 2018
Response from The St. Regis Astana, General Manager on 1 Jun 2018
Dear Guest, Thank you for staying at The St. Regis Astana and taking time for sharing your feedback. I’m both glad to hear there were positive attributes about your visit with us and sorry to learn that your expectations in terms of the location were not met. The St. Regis Astana is a reflection of the best address in Astana, that provides compelling glimpses of the hotel through a carefully choreographed landscape revealing a modern stately mansion, thoughtfully reflecting the cultural nuances of Astana in the Central Park by the Ishim River embankment. I am disappointed that we were unable to reflect the feel of this exclusivity of our location to you. On a positive note, I am glad to know that our staff created a memorable experience and you enjoyed our culinary offerings. I hope you will choose to visit us again and give us a chance to welcome you at The St. Regis Astana in the near future. Best regards, Luciano Sozzo General Manager

10/10 Excellent

NOUV AMEX AIR FRANCE

Liked: Cleanliness, property conditions & facilities, room comfort
Très belle hôtel moderne
Très belle hôtel moderne, calme, chambre spacieuse, spa magnifique et des restaurants de qualité.
Stayed 3 nights in Sep 2023

10/10 Excellent

Amalendu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suveränt hotell.
Ett absolut topphotell. Suverän service. Rekommenderas verkligen!
Stayed 3 nights in Sep 2019

8/10 Good

Kairat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Kairat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The St. Regis Astana on 2 May 2019
Dear Kairat, Thank you for rating The St. Regis Astana, I am delighted to hear that you enjoyed your recent stay and looking forward to welcoming you at The St. Regis Astana in the future. Best regards, Luciano Sozzo General Manager

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una perla nel lontano Kazakistan
Personalmente l'hotel più bello che abbia mai visto (ed io viaggio sempre per lavoro)!!È stato tutto studiato nei minimi dettagli per trascorrere un piacevole soggiorno , già quando arrivi con il taxi ci si accorge della grandezza di questo hotel con dei cavalli di cristallo alti 3 metri che ti accolgono ! Lo staff preparatissimo e parlava molto bene l'inglese , al check in mi è stato offerto un the tipico kazako mentre compilavo i vari fogli e dopodiché mi è stato affidato un cameriere personale ! La stanza a dir poco sublime , pulizia estrema e il bagno con il suo trionfo di marmo e ottone è stato il fiore all'occhiello , ci tornerei sicuramente se non fosse così lontano da dove abito !
Response from Luciano Sozzo on 22 May 2018
Dear Alessandro, I would like to thank you for taking time to write such a kind review of The St. Regis Astana. It gives me great pleasure to know that you had a wonderful experience throughout your stay with us. We look forward to having you as our guest soon again. Best regards, Luciano Sozzo General Manager

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Dear Oleg, Thank you for rating The St. Regis Astana, I am delighted to hear that you enjoyed your recent stay. I am looking forward to welcoming you at The St. Regis Astana in the future. Best regards, Luciano Sozzo General Manager