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Reviews of Fairfield by Marriott Inn and Suites Augusta Fort Eisenhower Area

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 223 out of 358 reviews" "
Rating 8 - Good. 88 out of 358 reviews" "
Rating 6 - Okay. 23 out of 358 reviews" "
Rating 4 - Poor. 16 out of 358 reviews" "
Rating 2 - Terrible. 8 out of 358 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No problems, a pleasant experience.
Stayed 1 night in Apr 2024
Response from Cheray Newsome on 14 Apr 2024
Dear John, Thank you so much for your taking the time to leave a review after your recent stay at The Fairfield Inn and Suites. We hope to see you again if your travels bring you back to the area. Cheray Newsome Front Desk Manager

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cheray Newsome on 14 Apr 2024
Dear Holly, Thank you for leaving such a good review after your recent stay at The Fairfield Inn and Suites. We hope to see you again, should your travels bring you back to the area. Cheray NewsomeFront Desk Manager

10/10 Excellent

Patrice

Liked: Amenities
The staff was extremely friendly and the hotel was nice and clean
Stayed 3 nights in Feb 2024

10/10 Excellent

RAMANDEEP, Rochester Hills

Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Ramandeep,Thank you so much for taking the time to leave us a perfect 5-star review!Your positive feedback means the world to us, and it serves as a great motivator for our team. We strive to provide exceptional service and create memorable experiences for all our guests, so it is truly rewarding to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back to the Fairfield Inn & Suites Augusta Fort Eisenhower Area in the future.Thank you.

6/10 Okay

James

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 6 Feb 2024
Dear James,Thank you for taking the time to share your feedback with us. We appreciate your honest review and we are sorry to hear that your experience at our hotel was not completely satisfactory. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that meets your expectations.

8/10 Good

Daniel

Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Daniel,Thank you for taking the time to share your feedback about your recent stay at the Fairfield Inn & Suites Augusta Fort Eisenhower Area. We appreciate your review and are pleased to hear that you had a satisfactory experience overall, awarding us a 4 out of 5 rating.At the Fairfield Inn & Suites Augusta Fort Eisenhower Area, we continuously strive to deliver a comfortable and enjoyable stay for all our guests. Your feedback allows us to identify areas where we are doing well and areas where we can improve. We value your opinion, and it helps us to better understand our guests' needs and expectations.Once again, thank you for choosing the Fairfield Inn & Suites Augusta Fort Eisenhower Area, and we hope to have the opportunity to welcome you back for another great stay in the future. If there is anything we can do to enhance your next visit, please let us know.Thank you.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees
Stayed 1 night in Dec 2023
Response from General Manager on 6 Feb 2024
Dear George,Thank you for taking the time to share your thoughts about your recent stay at the Fairfield Inn & Suites Augusta Fort Eisenhower Area. We truly appreciate your feedback and are delighted to hear that our employees made a positive impression on you.Thank you again for choosing the Fairfield Inn & Suites Augusta Fort Eisenhower Area. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Tameka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet isnt its best...but the attempt to accommodate was wonderful. I booked for my son birthday and we was beyond satified with the staff as well as our room conditions.
Stayed 1 night in Dec 2023
Response from Generl Manager on 6 Feb 2024
Dear Tameka,Thank you for taking the time to share your feedback about your stay at the Fairfield Inn & Suites Augusta Fort Eisenhower Area. We sincerely appreciated your words and are pleased to hear that you and your son enjoyed your stay.Regarding the internet, we apologize for any inconvenience it may have caused during your stay. We understand the importance of a reliable internet connection, and we are working to improve this aspect of service.Thank you once again for choosing the Fairfield Inn & Suites Augusta Fort Eisenhower Area. We hope to have the pleasure of welcoming you and your family back on another occasion.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!!
Stayed 2 nights in Dec 2023
Response from General Manager on 6 Feb 2024
Dear James,Thank you for staying at the Fairfield Inn & Suites Augusta Fort Eisenhower Area. We strive to provide exceptional service and a memorable experience for all our guest. It is gratifying to know that we met your expectations and you had a great stay with us.Thank you for your kind words and we hope to have the pleasure of serving you again soon.

10/10 Excellent

Marimar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Stayed 2 nights in Oct 2023

10/10 Excellent

moroccus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Nice cozy
Stayed 1 night in Oct 2023

10/10 Excellent

Leisa

Travelled with family
Liked: Cleanliness, staff & service
Augusta University Family Weekend
My family was in Augusta , Ga to visit for family weekend. Always stay here because of safety and great service
Stayed 2 nights in Oct 2023

6/10 Okay

Chrissy

Travelled with partner
Liked: Staff & service, amenities
This hotel seemed to be located in the area of Augusta that used to thrive but was now on the decline. The roads were bad, the area around seemed unsafe. There was what appeared to be a homeless guy out of his mind screaming at us at the top of his lungs in the parking lot. I would not stay here again. The hotel itself was decent but because of the surrounding area I was disappointed that i hasn’t researched the area better.
Stayed 3 nights in Sep 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Just the area made me uneasy
Stayed 2 nights in Sep 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
This was a great stay. The employees at Fairfield Inn were great. I highly recommend staying here.
Stayed 1 night in Aug 2023
Response from D. Harrison on 17 Aug 2023
Dear Thomas,Thank you for staying at the Fairfield Inn & Suites Augusta Fort Gordon Area. We appreciate you taking the time to share your feedback. We hope you choose to stay with us the next time your travels bring you to the Augusta area.

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hospitality that was shown to us the whole time we were there. The service thete was perfect, and the hotel was clean. The breakfast was great. Everything was great.
Stayed 2 nights in Aug 2023

8/10 Good

Buford

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner was to loud could not sleep for the noise.
Stayed 1 night in Aug 2023

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from D. Harrison on 17 Aug 2023
Dear Maurice,Thank you for staying at the Fairfield Inn & Suites Augusta Fort Gordon Area. We hope you choose to stay with us the next time you travel Augusta, Georgia.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to where I needed to go and everyone was helpful and friendly.
Stayed 7 nights in Jun 2023

8/10 Good

Santiago

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean , good breakfast
Stayed 4 nights in Jun 2023

10/10 Excellent

Arla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to Fort Gordon. Close to restaurants. Felt safe.
Stayed 5 nights in May 2023

10/10 Excellent

Christina

Stayed 1 night in May 2023

6/10 Okay

Maurice

Stayed 1 night in Apr 2023

10/10 Excellent

JAMES, Elizabethton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for visiting friends in south Augusta. Fairfield Inn lobby, rooms and corridors sporting new carpet.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Trey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place for decent price.
Received accessible room even though not requested, which was good for plenty of room but not so great for the vanity counter having limited space. Elevator was sort of slow but usually available. Breakfast was sufficient. Staff was very nice.
Stayed 2 nights in Mar 2023

10/10 Excellent

Leisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield inn
Always a great hotel. When in town always stay here, great breakfast
Stayed 1 night in Mar 2023

8/10 Good

Alfred

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2023

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy this hotel each time we are in Augusta
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The room was nice, and clean. The staff went above and beyond. Upon checking in I was greeted in a super friendly manner. I had an issue with the shower. Within the hour, Jerrell from the maintenance team fixed the spout. He was super efficient, and exceptionally nice. I was very impressed.
Stayed 2 nights in Jan 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Julianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Kasey

8/10 Good

Alvinev

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good.
It was quiet as it was during the Christmas weekend. The service was really good and the room was nice.
Stayed 2 nights in Dec 2022

10/10 Excellent

Ricky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff and clean facility.
Stayed 1 night in Dec 2022

10/10 Excellent

sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people quiet place to sleep
Stayed 1 night in Dec 2022

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, close to the main roads and the staff was very friendly.
Stayed 4 nights in Nov 2022

10/10 Excellent

Leisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield Inn Ft Gordon
The lady at the desk Candace is always friendly and helpful. She makes you feel at home. I have stayed at this motel 3 times this year.
Stayed 2 nights in Oct 2022

10/10 Excellent

Kenneth

Stayed 1 night in Sep 2022

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Disliked: Room comfort
There were issues with the water- no hot water the first night then scalding. I couldn’t take a shower!
Stayed 2 nights in Sep 2022

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property from the moment I checked in. Warm cookies at the front desk and Ashley checked us in immediately. Ashley was very friendly, smiling and personable. Room was great with large bath towels, comfortable bed and spacious. Only took us 15 minutes to drive downtown for some great food and happy hours.
Stayed 1 night in Sep 2022

10/10 Excellent

Stepheine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, my room, and the great breakfast. Not over crowded but only one elevator.
Stayed 1 night in Sep 2022
Response from D. Harrison on 14 Sept 2022
Dear Stepheine,Thank you for staying at the Fairfield Inn & Suites Augusta Fort Gordon Area. We appreciate your feedback. We are glad you hear you enjoyed your stay with us. We hope to serve you again the next time your travels bring you to the Augusta area.

4/10 Poor

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I came strictly to take my kids swimming and the pool was closed. So disappointed.
Stayed 1 night in Sep 2022
Response from D. Harrison on 14 Sept 2022
Dear Travis,Thank you for staying at the Fairfield Inn & Suites Augusta Fort Gordon. We appreciate your feedback.During the beginning of August we did have to close the pool due to unforeseen circumstances. At that time we did remove the pool from the all websites, along with making all staff members aware so that all guest were informed. It is unfortunate that we had to close the pool and the repair has been delayed. On behalf of the entire hotel I apologize your kids were not able to enjoy our pool. We hope to have it repaired and open before the end of the month.Again, I apologize you and your family were not able to enjoy the pool during your stay.

8/10 Good

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well kept and maintained . Very comfortable.
Stayed 2 nights in Aug 2022
Response from D. Harrison on 14 Sept 2022
Dear Ernest,Thank you for staying at the Fairfield Inn & Suites Augusta Fort Gordon Area. We appreciate your feedback. We hope to serve you again the next time your travels bring you to the Augusta Area.

10/10 Excellent

Shakendra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from D. Harrison on 6 Oct 2022
Thank you for staying at the Fairfield Inn & Suites Augusta Fort Gordon Area!

10/10 Excellent

Chera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great!
Stayed 2 nights in Jul 2022

4/10 Poor

Kenneth, Munster

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sort of dirty. Chewing gum on bed headboard. The whole place smelled of skunky marijuana.
Stayed 1 night in Jul 2022
Response from D. Harrison on 20 Jul 2022
Dear Kenneth, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Diamond Harrison General Manager