Augusta Augusta Mall Hotels

"Great staff"

"Dinner was excellent "

"My main complaint with this motel was that they charged me twice for my stay, Two charges appear on my credit card statement and they say they have no record of the second one, "

"Didn’t have a room available "

"I do not know how Hotels.com can possibly have this property as a recommendation for a 6.4 rating or a good rating. The local reviews on this property are more accurate, constant smoking in and out of the hotel with cigarette smoke permeating the supposedly non-smoking premises day and night, constant noise outside of the doors in the parking lot with people, talking, smoking, leaving their work vehicles on and running loudly even at 4 AM and 5 AM, gaps between the doors and the outside parking lot, not a safe feeling environment. All of these statements are stated in the local review reviews which approximate 1.5 stars average. All of my clothes, luggage, even the CPAP machine, had to be cleaned several times just to get the smoke smell out of them. You should visit in person to confirm for yourself. This causes me not to trust Hotels.com at all for any hotel recommendation."

"No coffee. Air was loud"

"The room was not clean. The curtains and the shower curtain were disgusting. And the room smelled like somebody had been smoking in there for 20 years. You literally woke up in the morning and you could taste the cigarettes in your mouth. The smell is in the mattress, the pillows and the sheets quite honestly it was the worst hotel experience I’ve ever experienced."

"It’s a very basic hotel. The room was clean and OK and the staff was very nice."

"The gentleman working the counter was very nice. The hotel on the other hand was one of the worst hotels I’ve ever stayed in anywhere in the world. The room is in terrible condition with broken everything. The toilet paper rack fell off the floor. The lock for the door has been broken off many times and reattached. There were great missing from the air-conditioning unit. The linen on the bed were bad enough that I slept on the floor. The bathroom was in terrible condition. There are cigarette burns on all the counters however the TV was new"