Ace Hotel Austin hotels

"Room smelled off, cleaning fluids hiding urine!"

"The hotel left a lot to be desired, even for an economical option. It felt unsafe. All the exterior doors, except for the main entrance were exit only to avoid non-guests from entering. There was also a fight that happened on the 2nd floor which the single employee had to leave the front desk to deal with. On top of that, they have an outdoor pool but no extra towels available in the entire hotel. Some rooms from our group didn’t have enough towels for the number of guests and when they asked for more, there were none available. "

"Everything was fantastic "

"Clean rooms, wide variety for breakfast, attentive staff, great price, close to downtown...what else can you ask for? "

"Clean room, staff was wonderful, pool area was nice. "

"Awaiting refund. Did not stay there as no one was at the front desk despite calling twice. "

"Made me check in at a different hotel which required two elevators and a long trek. Desk lamp switch didn't work. Thermostat didn't work. Shower drain was loose. Alarm clock had the wrong time. "

"The check-in line was incredibly long, and the wait was exhausting. I don’t see the point of offering online check-in if we still have to go through such a tedious process upon arrival. Furthermore, the pool area was a mess—there were absolutely no seats available, and the water was visibly dirty. It was a very disappointing experience."

"Great location overlooking Rainey St. The property was new and clean and the staff were friendly. Super close to the river/lake and amazing bars and restaurants. The only issue I had was the sliding barn doors on the room bathrooms. Why is it this way? It's not private."