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北奧斯丁溫德姆拉昆塔酒店的評價

3 out of 5
北奧斯丁溫德姆拉昆塔酒店
7622 I-35 North, Austin, TX

評價

7.2

不錯

10 分評分，優異；1044 則評價中有 364 則" "
8 分評分，不錯；1044 則評價中有 250 則" "
6 分評分，一般；1044 則評價中有 149 則" "
4 分評分，欠佳；1044 則評價中有 113 則" "
2 分評分，很差；1044 則評價中有 168 則" "

7.0/10 

整潔度

7.4/10 

職員與服務

7.0/10 

設施服務

6.6/10 

住宿狀況

7.2/10 

環保程度

評價

6/10 一般

Jacqueline

I felt uneasy!
於 2024 年 5 月住了 1 晚

6/10 一般

Chandra

家人同遊
Too old, needs renovation
於 2024 年 5 月住了 1 晚

10/10 優異

Allex

Calm and clean
於 2024 年 5 月住了 1 晚

8/10 不錯

Santiago (Spring)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was fast and easy.
於 2024 年 5 月住了 1 晚

2/10 很差

Jacob

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
While i was there the shower didn’t work, i reported it the first night i was there and nothing happened. Someone pulled the fire alarm at 4 am one of the nights I was there. Graffiti and trash seemed to be everywhere on or around the property. Checked out 2 days earlier than I booked for and still haven’t received my refund.
於 2024 年 5 月住了 5 晚
LQNA Manager 於 2024年5月20日的回應
I am sorry to hear that your stay ended and that you were not happy with your stay. I will use this review to coach our team to ensure guests satisfaction is of the utmost importance.Please reach out to us about refunds. IF the stay was a NON-Refundable rate this could be why you have not received the money/credit back.

10/10 優異

Tania

讚好：整潔度、職員與服務和住宿狀況
👍
於 2024 年 5 月住了 2 晚
Management 於 2024年5月18日的回應
Thank you for the 5 Stars!! Please consider us in your future stays in Austin!

2/10 很差

Andrey

不滿：整潔度、職員與服務和住宿狀況
Dirty hotel, rude staff, dirty carpet, there’s a role in wall room, dirty pool.
於 2024 年 5 月住了 1 晚

10/10 優異

Wesley (Bridge City)

於 2024 年 5 月住了 1 晚
Management 於 2024年5月18日的回應
Thank you for the great 5 Star review. We aim to serve our guests and earn your business.

10/10 優異

Paulina

讚好：整潔度、職員與服務和住宿狀況
Great
於 2024 年 5 月住了 2 晚

2/10 很差

Dale

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The young lady at frontvdesk was completely unhelpful and become rudevas heck. We showed her our reservation. She stated she didn't haven't it and saud we need to call Expedia and thats " the problem booking third party ". We called expedia and had them talk to hwr and she stated she woulng take our reservation and to leave the property. I have utvall in video and we were firm but yet not out if li e un stated we wanted our room.thar we had already paid for but she didnt want to tale reservateven after she talked to Expedia agent. Horrible experience and she should be fired. Her last name was Wilkerson or Williamson. She mumbled her name. Worst experience ever and cost them a prior customer and one forever plus i will dog them on every rating site available.
於 2024 年 5 月住了 1 晚
LQNA Manager 於 2024年5月20日的回應
Dale; I am sorry you had a bad experience. I also know that when you went in to check in the reservation was not in your name. This was the issue to begin with. The reservation was under your wife's name. While I understand that it was frustrating, I also know that the agent tried to help you and you became very irritated, we also have video. The entire situation could have been avoided with the proper name and identification for check-in. I have also spoke with the agent about proper channels to go through. I am sure you were frustrated as was she when you became very HOSTILE with the agent. She was a new agent and just trying to do her job. We strive to make every check-in pleasant and we are sorry that it wasn't that for you. The agent only asked you to leave when the hostility was directed at her when she redirected you back to your 3rd party booking agent. Our Regards

2/10 很差

Laura

不滿：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚
LQNA Manager 於 2024年5月20日的回應
I am sorry you had a bad experience and it did not meet your expectations. When reviewing, if you could let us know why a 1 out of 5 was given. We do take these reviews seriously and use it for employee development.

10/10 優異

Hezekiah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There room is very comfortable and big to accommodate your belongings
於 2024 年 5 月住了 1 晚

10/10 優異

Meredith

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our room was great, super comfy beds!! The young lady that helped us at check in and check out was absolutely wonderful! Very courteous and friendly!!
於 2024 年 5 月住了 1 晚
LQNA Manager 於 2024年5月11日的回應
Thank you Meredith for the amazing review! We are aiming to make every guest feel like home. Please remember us when you travel back to the Austin A

10/10 優異

Tania

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

6/10 一般

Mohammed K

讚好：職員與服務、設施服務和住宿狀況
Mooring sun bother us for more sleep because window does not have full coverage to block the sunlight,you have to think about customer demand,some customer does not like sunlight inside the room,
於 2024 年 5 月住了 1 晚

6/10 一般

Cindy

伴侶同遊, 商務旅客
Breakfast not the best. No juice one day. Some food was cold
於 2024 年 5 月住了 2 晚
LQNA Manager 於 2024年5月11日的回應
We are sorry to hear that your stay was not to your liking. I will address your issues with my staff and ensure that they are more attentive to these areas.Thank You:

4/10 欠佳

Adriana

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
All of the bad reviews you read about this property are accurate and true. The hotel is plopped right in between major highway overpasses and junctions, so be prepared to listen to road traffic 24/7. We walked in to our room and were immediately greeted by a cockroach that scuttled shyly under the entertainment stand. The mattress and curtains were stained and the carpet in the hallway is so torn, ratty and dirty that it's almost comical. If they're trying to go for the whole "haunted horror/murder hotel" kind of look, they're definitely succeeding. The fact that only one crappy elevator works at a time adds to the ambience. Some of the people who hang out in the parking lot and rooms are unsavory characters, so don't be surprised if you see security guards in the hallway banging on doors. My favorite was the random shouting and cursing that can be heard from basically anywhere because the walls are paper thin. And if you're wondering what the dude in the Ford pickup truck is doing in the parking lot all day, he's just there to blast his music for all the hotel guests while pointlessly revving his engine for hours on end. Free entertainment. But seriously, please don't stay here unless you absolutely have to. Your money will be absolutely better spent elsewhere.
於 2024 年 5 月住了 3 晚
Management 於 2024年5月11日的回應
I am so sorry that you were disappointed with your stay. We do care about our guests stay and is was disappointing to hear that your stay was less than stellar. We are aim to please and I was never told of any complaints. I do wish that you had asked to speak to management.

2/10 很差

Crystal

家人同遊
不滿：職員與服務
Absolutely disgusting
於 2024 年 5 月住了 4 晚
LQNA Manager 於 2024年5月11日的回應
Crystal I am so sorry you didn't enjoy your stay. I hope that your daughter and you had a great time in Austin and that things were better for you after speaking to me.

10/10 優異

Antonia (Brownsville)

Clean and friendly service
於 2024 年 5 月住了 1 晚

10/10 優異

Paola

讚好：整潔度
於 2024 年 4 月住了 3 晚

2/10 很差

Sidnei

不滿：整潔度、職員與服務和住宿狀況
Absolutely disgusting
於 2024 年 4 月住了 2 晚

2/10 很差

Mollina

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
REALLY, REALLY gross hotel. Neither expedia nor the hotel would cancel or refund my stay. Smoke stains on the curtains, blood/food stains on the lampshades, cockroaches on the floor. Got maybe one hour of sleep I was so horrified/scared of what else might come crawling out in the night. When I told the front desk about the roaches they said, "oh."
於 2024 年 5 月住了 1 晚

2/10 很差

Teresa

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Place is very filthy Carpenter are super dirty Elevator is old Needs for sure a good remodeling
於 2024 年 4 月住了 1 晚

10/10 優異

Sareth

讚好：整潔度、職員與服務和住宿狀況
Clean room. Need new carpet
於 2024 年 4 月住了 1 晚

10/10 優異

Rayssa

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Breakfast was hot and the room was clean
於 2024 年 4 月住了 1 晚

2/10 很差

Jose

於 2024 年 4 月住了 1 晚
Management 於 2024年5月18日的回應
I am sorry to see that your stay was 1 out of 5. If you could tell us why we did not get a 5 I would like to share with our team to change that.

8/10 不錯

Cassie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Overall it was good
於 2024 年 4 月住了 3 晚

8/10 不錯

Kam (Glen Allen)

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
The breakfast was under expectations. They didn't have milk and bread butter. The staff didn't regret for it or willing to provide it.
於 2024 年 4 月住了 1 晚

4/10 欠佳

Vianey

於 2023 年 5 月住了 1 晚

4/10 欠佳

Rachel

寵物同遊
不滿：整潔度、設施服務和住宿狀況
It was dirty on the carpet and curtains
於 2024 年 4 月住了 1 晚

4/10 欠佳

Adrian

於 2024 年 4 月住了 2 晚
LQNA Manager 於 2024年5月11日的回應
I am sorry to hear your stay with us was less than stellar. We are regrouping and retraining on hospitality standards and hope that in the future you will reconsider our hotel.

8/10 不錯

Carlos

讚好：整潔度、職員與服務和住宿狀況
Todo bien
於 2024 年 4 月住了 2 晚

8/10 不錯

Linda

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were very nice. Breakfast was good. Love waffles.
於 2024 年 4 月住了 2 晚

2/10 很差

Jeffrey

不滿：整潔度和住宿狀況
Property was gross bad area
於 2024 年 4 月住了 1 晚

8/10 不錯

Cynthia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fair to good on cleanliness. Drafty window in hotel room. Breakfast buffet needed to be better stocked and replenished. Not a fan of the hot boiled shell on eggs served every day. Would have preferred scrambled eggs. Should provide guests with information on local restaurants and attractions, even if it's just a printed sheet with that information.
於 2024 年 4 月住了 4 晚

8/10 不錯

Westley

讚好：整潔度、職員與服務、設施服務和住宿狀況
It is so off the beaten path that I drove around 2 1/2 hours before finding the property. They have a very nice variety of snacks for sale but none of the prices were marked on the items.
於 2024 年 4 月住了 2 晚

6/10 一般

Amanda

親子同遊
讚好：整潔度、職員與服務和設施服務
The property is showing its age. Damaged carpeting in the hallways, damaged furniture, torn couch cushions. It was clean but could use a glow up. Pool was a bit dirty and required us to skim it a few times before using. Prices were inflated due to the eclipse, average price might reflect the quality of the property.
於 2024 年 4 月住了 1 晚

6/10 一般

Joel

不滿：整潔度
Not the cleanest
於 2024 年 4 月住了 1 晚

8/10 不錯

Sara

讚好：職員與服務
於 2024 年 4 月住了 1 晚

8/10 不錯

Miguel

於 2024 年 4 月住了 1 晚

10/10 優異

Kaye

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a crazy, busy weekend because of the eclipse but we were welcomed by Leslie who gave us two beautiful rooms next to each other. The rooms were clean and comfortable, the breakfast was varied and plentiful. We figured out how to get back to the hotel the easiest way (under I35/183 is not easy) and wifi and door keys worked well. Thank you!! We would choose to stay there again!
於 2024 年 4 月住了 4 晚

10/10 優異

Tyler

讚好：整潔度、職員與服務、設施服務和住宿狀況
Helpful accommodating staff.. nice clean rooms, enjoyed my stay here
於 2024 年 4 月住了 1 晚

4/10 欠佳

Jose

家人同遊
不滿：設施服務和住宿狀況
Not up to par. Carpeting was pretty bad.
於 2024 年 4 月住了 1 晚

10/10 優異

Jose Gerardo (Birmingham)

家人同遊
讚好：職員與服務和設施服務
Everything good
於 2024 年 3 月住了 2 晚

2/10 很差

Enrique

家人同遊
不滿：整潔度、職員與服務和設施服務
The list of bad things here os so long, I just going to say. It’s a cheap hotel so expect cheap services.
於 2024 年 4 月住了 3 晚

10/10 優異

P F Adrian

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Efficient convenient and affordable.
於 2024 年 4 月住了 1 晚

8/10 不錯

Dora

讚好：職員與服務、設施服務和住宿狀況
Difficult to enter from I 35
於 2024 年 4 月住了 6 晚

2/10 很差

Kyle

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It was so run down and jad a horrible smell. My wife and I started having trouble breathing and then started having allergy like symptoms with sneezing, coughing and itchy eyes. There are much better hotels in the area
於 2024 年 4 月住了 1 晚

10/10 優異

Anastasia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a good stay.
於 2024 年 4 月住了 1 晚

2/10 很差

Andrea

不滿：設施服務
They canceled my reservation without notifying me and then wanted to sell me the same room for $400 more than I originally booked it at. Needless to say we found somwhere else to stay. Very poor business practice. Wont ever reserve here again.
於 2024 年 4 月住了 1 晚