Avila Beach Avila Beach Hotels

"We were placed in a room that was known to be directly under ongoing roof repairs. The noise was horrendous all day every day of our stay! For the price of this room, i expected the toilets to be of modern, standard height, rather than of the older, lower height. With 2 bathrooms, we expected at least one to have a walk in shower rather than 2 very tall tubs, which were awkward & frankly dangerous to get in & out of safely. Adults want a shower! One of us had a medical issue, & your concierge, Olivia, was extremely helpful & accommodating. We should NOT have been placed in this room with ongoing, extremely noisy repairs happening. When we asked to be moved, we were told that club members were given preference of rooms & there were no other rooms available. That was insulting, given the price we paid. We were also told that we couldn't get a refund on the room, if we decided to leave because of the noise, because we had booked & paid for the room on Expedia.. Under the circumstances, your relationship with Expedia should have been able to work out a refund. We were told that the resort fee would be refunded, but have yet to receive the email confirming that. All in all, this stay was a disaster, & without further action to refund the cost of the room, we will be sharing this horror sori ldtory on social media. "

"Great stay! All of the necessities and such a great location. Host was responsive and helpful. "

"I loved all the different plants and we loved having breakfast on the top floor."

"Everything was great"

"Friendly staff"

"A couple of complaints, the coffee maker would not work probably needs servicing, the frig was only for wine with no freezer and getting was a challenge. The location was great and the place was cozy "

"Awesome property! Very clean and well kept. Just steps away from the beach. We enjoyed the little shops and restaurants that were just down the way. We were so sad to leave and hopefully will be returning in the future. "

"Simply love this room! Walk to the beach and food easily. QUIET and just nice people. Outside area (). Unit has been re-done nicely.Fast responses from Host and easy instructions. We will be back. "

"Great location, clean, and perfect size for our family!"