Kolkata Axis Mall Hotels

"Good place"

"Good staff, excellent room, clean, great views, everything worked. "

"Room was compact, but clean. Overall, not a bad experience. Will consider staying again."

"service is quite good and stay is quite pleasant.All the staff are very helpful"

"The room was very tiny, and the bed was also tiny.The room is not soundproof, and you can hear what the other person is saying in the other room. The property is very new and they have only till the 2nd floor. But the Staff was very cooperative and helpful. With their limited service, the staff tried their best to help "

"Good visit and good ambience because it's located in residential area and quiet, mr.avinash received us well and given amenities in time and we felt very comfortable in this hotel and I would prefer this hotel with family as well"

"Pros: 1. Good room dining experience. 2. Polite dining staff. 3. Timely food delivery in the room and food cleanup. 4. Checkout experience was smooth. 5. Room cleaning staff was polite and helped me enter the room when I got locked out. Cons: 1. Denied newspaper service by the housekeeping staff all of a sudden during my stay for no reason :). 2. The mirror, floor and some bed sheets in the room had stains (see attached pictures). Expected more clean/newer facility . 3. One of the housekeeping staff walked into the room without getting permission from me. I found it unacceptable. Better housekeeping staff training might help. 4. The room key got disabled for no reason during my stay and I got locked out. Never happened to me in a good hotel before. 5. Lastly, the check-in experience was slow and painful. People were jumping the line like in Indian railway stations. It was crowded and there was no one to take our luggage into the room (apparently the only guy was on lunch break). The luggage showed up about 30 mins later after we called the reception multiple times. Would be good to have a better check-in process specially when the reception is crowded during peak hours."