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Reviews of The Manor at Camp John Hay

4 out of 5
The Manor at Camp John Hay
Camp John Hay, Loakan Road, Baguio

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 219 reviews" "
Rating 8 - Good. 72 out of 219 reviews" "
Rating 6 - Okay. 20 out of 219 reviews" "
Rating 4 - Poor. 11 out of 219 reviews" "
Rating 2 - Terrible. 5 out of 219 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juanito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Room needs renovation already, very outdated, even the bathroom tiles and shower leaks… not worth the price
Stayed 1 night in Jan 2024

10/10 Excellent

Edmon

Stayed 3 nights in Jan 2024

10/10 Excellent

Edmon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Clyde, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Rhoda

Travelled with family

10/10 Excellent

LUZ

Travelled with group
We really enjoyed our stay at The Manor at Camp John Hay. Staff are respectful and courteous and dressed properly. I just found it noisy because the windows have to be opened as there is no air conditioning. The sound of vehicles outside and the people talking can be heard so loud.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nelda

Stayed 1 night in Dec 2023

6/10 Okay

Bryant

Liked: Cleanliness
Disliked: Staff & service
Super outdated 4 star hotel
Pros: Spa was great, and the ala carte food from the downstairs restaurant was delicious (but not the buffet). Come: Definitely not a 4 star hotel. Rooms are outdated, and staff is inconsistent on service. Even check-in was not friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeremiah

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The only thing that I don't like is that there are cockroaches in the restroom. Otherwise, our overall experience was great and we love the holiday theme. Buffet was great as well.
Stayed 1 night in Dec 2023

10/10 Excellent

Dona

All the staff are very nice.. the food is good and most of all is safe . I will recommend it to all my friends here in USA.
Stayed 1 night in Dec 2023

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
It was a wonderful Christmas experience at the Manor. Service was great from pre-check in, right down to leaving the hotel.
Stayed 2 nights in Dec 2023

6/10 Okay

Jethro

Travelled with partner
Liked: Cleanliness
Surrounding area is tranquil but somewhat undermined by the regular check-out reminders. We had a great view of the pine trees and it felt overall peaceful. But you feel a bit rushed with the regular check-out reminders (letter through door, phone call, and light flickers 5mins before checkout time). We had every intent to check-out on time, so this felt annoying. If the purpose of this was to ensure the next guest was able to check-in immediately, then it doesnt help their case that we had to wait over an hour for our room to get ready when we first arrived.
Stayed 1 night in Dec 2023

8/10 Good

Jessica

Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Stayed 1 night in Oct 2023

4/10 Poor

Januario

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
The employees and staff are really great in customer service.
Stayed 1 night in Sep 2023

6/10 Okay

Angelo

Liked: Staff & service
Most of the staff are friendly and are helpful with getting taxi service. Breakfast is not included and while I did pay for one breakfast buffet pass, the food was limited and the quality was a little lacking. The facilities and rooms need some updating. The shower ran out of water on the last two days of my trip. Housekeeping was efficient
Stayed 4 nights in Sep 2023

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the onset of our stay, the attentiveness of the hotel staff made us feel right at home. Not only was the service exemplary, but the culinary delights both in-room and at the hotel restaurants were nothing short of spectacular. Despite the downpour outside, the ambiance within the hotel made our holiday feel bright and cozy. The design and atmosphere transformed what could have been a gloomy day into an intimate and serene retreat. A special mention must go to their Lost & Found department. After mistakenly leaving behind my MacBook charger, the team promptly mailed it to my Manila address, saving me from much stress and inconvenience. All in all, this hotel is not just a place to stay, but an experience in itself. Highly recommended for anyone seeking more than just a room for the night!
Stayed 3 nights in Aug 2023

10/10 Excellent

Ellen

Stayed 1 night in Jun 2023

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, property conditions & facilities
It just needs an aircon in the rooms. Ceiling fan is not enough.
Stayed 2 nights in Jun 2023

10/10 Excellent

Zarrenne

Stayed 1 night in Jun 2023

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall The Manor is still a classy and elegant place to stay in. What i didnt like is during the evening there was a wedding and the noise is audible in the room Until 10PM. I hope hotel doesn’t allow events on the garden due to noise in the rooms. The staff were courteous except for the one in the front desk which took a lot of time during check in because probably she was new. What i did not like also was that i find the “extra person” charge misleading. I thought extra person will not be charged if not using extra bed as what one reservations officer told me (I clarified this day before checking in so i was surprised upon chek in on a different statement). If you use the same bed, extra person will still be charged (in excess of two). Be mindful as breakfast is not yet inculded in the room rate. Overall still a pleasant stay except for some nuisances which could have been avoided. Appreciate the accommodation extended to us .
Stayed 1 night in Jun 2023

10/10 Excellent

Cassandra

Stayed 1 night in May 2023

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was ok
This season weather is not good specially hotels in baguio doesn't have a/c. Also since we left patio open we hear noises from them setting the dinning area as early as 0530am
Stayed 1 night in May 2023

10/10 Excellent

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance and the environment
Stayed 2 nights in Apr 2023

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2023

10/10 Excellent

Jomarie

Liked: Cleanliness, staff & service, property conditions & facilities
The buffet breakfast was awesome!
Stayed 3 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Very nice stay. Still the most convenient place to stay in. But can improve /change their bed matress. For a one BR suite the at a very high price, the bed seems like a double bed not queen bed, and the bed mattress is already sagging. Very worn out. Didn’t have extra bed available for exchange.
Stayed 3 nights in Feb 2023

4/10 Poor

Minerva

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel itself and cleanliness is profoundly excellent. But the service and the stuff are dissapoimting. Two TV and blow dry in our suite are not working. 2 hours delayed for check in. So expensive for the dissapointing service.

10/10 Excellent

Estela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an institution! The building has so much history. However, we were given a room above the reception and the restaurant. It was very noisy. We had to ask to be transferred to a room at the back which we did the 2nd night. There was a wedding and a golf tournament. When these events happen they should not use these rooms. The music lasted long after 10 pm and stopped around 10:45 pm after I called the front desk but the customers kept carrying on. We had a very bad first night.

8/10 Good

roselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Lewis, Missouri City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely well trained and very professional and accommodating.
Stayed 2 nights in Sep 2022

4/10 Poor

Barry

Travelled with partner
Disliked: Amenities
I have stayed there before, but now, for dining purposes, dining for two in a nicer part of the restaurant is virtually impossible, as the hotel is mainly catering for large groups, leaving a romantic evening for two unobtainable. Neither my wife or I have ever smoked, yet, at 11pm we were rudely awaken, first by phone, and then by a security guard and an engineer wanting to enter our room to fix the smoke alarm, what a farce! What with the dining experience I have decided to never stay there again, my money is best spent where it is welcomed, and treated with some respect.
Stayed 2 nights in Sep 2022

10/10 Excellent

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My over all experience at The Manor at Camp John Hay is EXCELLENT! We didn’t have any problem from the bell attendant to the receptionist they are all very accomodating.
Stayed 1 night in Aug 2022

8/10 Good

Jessica Bren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Ma Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Sean

Stayed 2 nights in May 2022

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Summer Stay
The Manor is always a good location. It is summer thus we requested for a tower fan. Need some updating on internal lights but the overall experience is always good.
Stayed 2 nights in Apr 2022

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
The hotel is good overall. Services was just okay. No one answers the phone! Really, nobody. I requested via email instead, a high floor close to elevator momths before our reservation. I emailed saying I'm staying with my mom who is 80yo and guess what... they put us on the ground floor, all the way to the end of the hotel on the first level! I paid extra for garden view but end up with a so, so room. Then my mom has to walk that far. Ridiculous.They apologized and said they will try to move us next day. Next day come, the front desk was clueless about our room transfer (meaning it was not noted). We have packed and moved out since we are going out to do sightseeing. When we came back they can't give us our room request. Instead offer us a mountain view (not what I paid for) but on the 2nd floor as we like. Frustrating and disappointing. Jammica from front desk was polite and courteous and apologetic. We like her. Rod at the Piano Bar was very accommodating and attentive which helped us enjoy the music lounge. Room amenities are so, so. Von at the breakfast buffet needs training. I asked for teaspoon "and he said yes, ma'am of course" but it never came. I kept looking at him to see if he's going to give me what I asked for, but he either ignored or forgot. Some staff needs training. They don't do follow up, to see how you are enjoying your meal or if you need anything. You have to try hard to get their attention so you can services (additional food order, or to bill out).
Stayed 2 nights in Mar 2022

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Excellent!!!
Great stay for family and business travellers. Service and facilities are excellent. A great place to stay during Christmas season because their garden has turned into a Christmas village. There’s movie viewing too for everyone at night. We will definitely come back!
Stayed 1 night in Dec 2021

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
unfriendly check in staff...
Stayed 2 nights in Jun 2021

8/10 Good

melissa

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Beautiful view of nature . Good food served. Hotel staff are available for assistance.
Stayed 3 nights in Mar 2021

10/10 Excellent

Ma Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Select a room with balcony with garden view.
I got a room with balcony facing the garden. I love their huge garden! The room has No aircon unit. It only has a ceiling fan. When we were there, the weather is cool, so it’s ok for me. The rooms were clean and it was sanitized using a UV light..
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021