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I would definitely stay at this property again due to the property being clean safe friendly staff who did meet all my needs. There only suggestions I have is including parking fee in the total amount of fees charged instead of pulling from the deposit. I will definitely be staying here again.
Silvia, it's delightful to hear that your stay at Residence Inn Bakersfield went smoothly and met your expectations. We pride ourselves on our efficient and high-quality service. We look forward to welcoming you back for another excellent experience.
Places to eat and things to do around the property
deon
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Deon, thank you for taking the time to share your experience at Residence Inn Bakersfield. We're pleased to know our location offered you the convenience of being near dining options and attractions. We hope you'll return for another enjoyable stay.
I loved the quietness around the area. Room was almos impecable. Would definitely stay again.
Staff was not as nice as I think he could be but ok. Breakfast was delicious.
Laura
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Laura, thank you for choosing Residence Inn Bakersfield. We're delighted you appreciated the tranquility and cleanliness of our premises. We regret if our team could have been friendlier, your perception of our services matters to us. We're glad you enjoyed our breakfast offering and we look forward to welcoming you back soon.
John, it's a joy to hear that you found Residence Inn Bakersfield to be a nice place. We're delighted to have met your expectations and hope we have the pleasure of serving you again in the future.
Brett, we're truly sorry to hear that your stay wasn't up to expectations. It's disappointing to hear that you felt the hotel's condition was not up to standard and you didn't feel secure. Assuring the comfort and safety of our guests is of utmost importance to us. We'll be discussing these matters with our team to ensure improvements where necessary. Your feedback is crucial for our progress.
We love this hotel because everyone is very nice, it’s clean and it’s close to shopping and dining. Thank you for great service.
Asia
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Asia, it's heartening to hear that you had a stellar experience at Residence Inn Bakersfield. Our dedicated team members take pride in maintaining the hotel's cleanliness while providing excellent service. Being conveniently situated near shopping and dining spots is indeed one of our advantages. Thank you for acknowledging the effort put in by our team. We're looking forward to your next visit.
Debabrata, it's great to see your perfect rating for Residence Inn Bakersfield. We're thrilled to have met your expectations and hope to have you back soon for another outstanding experience. Thank you!
Michele, we're thrilled to know you enjoyed your stay at Residence Inn Bakersfield. Your satisfying experience is exactly what we strive for. We hope to welcome you back again soon!
PRO: Close to movies and shopping center.
CON: Breakfast wasn't great. They ran out of food. No fruit or healthy options.
Laura
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Laura, thank you for sharing your feedback on your stay. At the Residence Inn Bakersfield, we are renowned for being conveniently located near popular attractions. We are, however, disappointed to hear about your breakfast experience. We strive to ensure a variety of options are available, including health-conscious choices. Your experience has been noted and will certainly assist in our ongoing efforts to enhance our offerings. We hope to have the opportunity to serve you again in the future.
Anna, we're thrilled to hear that you enjoyed the continental breakfast at Residence Inn Bakersfield! Your positive feedback is greatly appreciated. We look forward to serving you again.
Anna, it's wonderful to hear that you find Residence Inn Bakersfield to your liking. We're thankful for your kind words and looking forward to welcoming you back for another enjoyable stay.
Kevin, it's delightful to see such a positive rating for Residence Inn Bakersfield! Our team members truly appreciate it and we can't wait to welcome you back on your next trip in the area. Thank you for choosing our hotel.
Thank you for the perfect rating, Brent!It's excellent you enjoyed your time at Residence Inn Bakersfield so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
I left hotel and checked into another hotel-- dirty
Lucy
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Lucy, it's regrettable to learn that your stay didn't meet your expectations. We take cleanliness very seriously and your feedback indicates an area where we can improve. All of us here are committed to offering a pleasant stay and we hope for an opportunity to serve you better in the future.
The place is quiet, clean and comfortable. Staff are courteous.
Jenny
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Jenny, it's wonderful to hear how much you enjoyed your stay at Residence Inn Bakersfield. We're thrilled to know you found our hotel to be peaceful, spotless, and cozy. It's also great to hear our team members were polite and showed goodwill. We eagerly await your next visit.
Jacqueline, thank you for choosing to stay at the Residence Inn Bakersfield. We are delighted you had an enjoyable stay. Your high rating means the world to us and motivates our team members to continue delivering excellence in service. We look forward to welcoming you back in the future.
Larry,Thank you for choosing Residence Inn Bakersfield for your stay. We're thrilled to know you were satisfied with your experience and we hope to have the pleasure of welcoming you back in the future.
10/10 Excellent
Michael
14 Jan 2024
Michael
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Michael, thank you for your 5-star rating of Residence Inn Bakersfield. We're thrilled you had an excellent stay. Looking forward to serving you again on your next trip. Safe travels until then.
10/10 Excellent
Asia
5 Jan 2024
Asia
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Asia, it is wonderful to hear you had a pleasant stay at Residence Inn Bakersfield. We truly appreciate your perfect score and our team hopes to have the opportunity to host you again in the future.
10/10 Excellent
Jennifer
4 Jan 2024
Jennifer
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Thanks for the perfect rating, Jennifer!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn Bakersfield.Have a wonderful day!
Emil, it's heartening to hear that your stay at the Residence Inn Bakersfield met your expectations for the most part. We value your feedback and our team members are dedicated to continual improvement. We hope to have the chance to provide an even better stay next time.
Jongwoo, such a treat to read that you appreciated the location of Residence Inn Bakersfield. We love hearing our guests' favorite features and we're glad ours was beneficial to your stay. Looking forward to your return in the future.
This is our 4th year staying at Residence Inn for Christmas and they continue to provide 5-star services all around. A shout out to Emma who is our favorite for her professionalism at the front desk. Thank you again for the wonderful stay and we will be seeing you again during the holiday at the end of next year.
Debra
Response from Jennifer on 2 Jan 2024
Thank you for your nice words, I will be happy to share this review with Emma and our entire team. Once again thank you for choosing to stay with us.
Thank you for the fantastic rating, Sarah!It's outstanding you had such a wonderful experience at Residence Inn Bakersfield. We care about the satisfaction of our guests. We can't wait to see you again soon!
Very comfortable room. Property is older but well maintained and easy access to dining options and entertainment
SUSAN
Stayed 1 night in Dec 2023
Response from Jennifer on 2 Jan 2024
Thank you Susan for choosing The Residence Inn Bakersfield! We are glad you had a great stay with us!
6/10 Okay
Kim
Travelled with partner
27 Nov 2023
Liked: Staff & service
Good side of highway 99. Pubes in bathroom. Drapes torn and one cigarette hole. Room appeared clean, smelled slightly of pet. Tub appeared to have slight ring. Shower head doesn't fire all holes. One glass had fruit juice debris. Ceiling above heater vent looked smokey. Value for price is acceptible but I will pay a little more for mych higher quality next time.
Kim
Stayed 3 nights in Nov 2023
Response from Jennifer on 2 Jan 2024
I am really sorry to hear about your experience during your stay, I will share this message with our team leadership so they can take care of the problem.
The staff were super helpful and friendly. They made it easy to communicate with them and they were very attentive.
Cynthia
Stayed 1 night in Oct 2023
Response from Hotel Management on 12 Oct 2023
So very happy to hear you enjoyed your stay with us Cynthia.
10/10 Excellent
Miguel
3 Oct 2023
Liked: Cleanliness, amenities
Very convenient and comfortable
Miguel
Stayed 3 nights in Sep 2023
Response from Hotel Management on 12 Oct 2023
Thank you Miguel for the 5 out of 5 star review.
10/10 Excellent
Shonterra
29 Sept 2023
Everything was what I expected. Clean, quiet, comfortable
Shonterra
Stayed 1 night in Sep 2023
Response from Hotel Management on 12 Oct 2023
Very happy we were up to your expectations Shonterra.
4/10 Poor
Janice
13 Aug 2023
Janice
Stayed 2 nights in Aug 2023
Response from Hotel Managment. on 20 Sept 2023
I am sorry it seems as you did not enjoy your stay with us Janice. This is not our goal and I hope you let the front desk know so that we had an opportunity to fix or compensate for the inconvenience.
It was a great last night on the road with a church group, we had been to Mexico and we had our last debrief meeting in the courtyard! The teens enjoyed the pool very much. Breakfast was outstanding!! Thank you!
John
Stayed 1 night in Jul 2023
Response from Hotel Managment on 30 Aug 2023
So very happy the family enjoyed their stay with us. We look forward to your convention next year!!!
Alina,greeting us every morning for breakfast,very attentive GREAT ATTITUDE! Everyone at the front desk was really helpful,and awesome customer service!
Stayed here multiple times they always remember me and greet me by name
Terilynn
Stayed 1 night in Jul 2023
Response from Hotel Management on 30 Aug 2023
Yes we do Terilynn, we appreciate your loyalty.
2/10 Terrible
Ashu Oyere, Colleyville
28 Jun 2023
Not well maintained
Ashu Oyere
Stayed 3 nights in Jun 2023
Response from Hotel Managment on 5 Jul 2023
Sorry to see you did not enjoy your stay with us Ashu Oyere. That is something we never want, I hope you let the staff at the desk know how they could make it better.
For many years this hotel has been our perfrence… just this time there wasn’t variety of fresh fruit.. just apples
Othe observation is that homeless people come at night and create much noise and we had to experience a bad discussion betwen 2 this was arround 1:20 am woke us up felt very anxious.
Carmen
Stayed 3 nights in Jun 2023
Response from Hotel Managment on 5 Jul 2023
I am so very sorry this happened during your stay with us. Never hesitate to call us at the desk so that we can send security that way to stop the situation immediately.
6/10 Okay
Brian
27 Jun 2023
Disliked: Property conditions & facilities
Brian
Stayed 2 nights in Jun 2023
Response from Hotel Managment on 5 Jul 2023
Thank you for the review Brian.
8/10 Good
caroline
Travelled with family, Travelled with family and small children
Walking distance to many places to eat, area looks safe, price is great for what you get. Very quiet and HUGE rooms with refrigerator, kitchen, etc. Great pool, large area to sit in the shade, pickle ball court, etc.