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Reviews of Burren Atlantic Hotel

3 out of 5
Burren Atlantic Hotel
Old Coast Road, Ballyvaughan, Co.Clare

Reviews

6.6
Rating 10 - Excellent. 11 out of 51 reviews" "
Rating 8 - Good. 13 out of 51 reviews" "
Rating 6 - Okay. 10 out of 51 reviews" "
Rating 4 - Poor. 11 out of 51 reviews" "
Rating 2 - Terrible. 6 out of 51 reviews" "

7.6/10

Cleanliness

6.6/10

Staff & service

3.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Lilly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Disliked: Amenities
Booked our night with Expedia and received a confirmation from then arrived at the hotel to be told that the hotel was closed and they hadn't received any booking very annoyed but very thankful the owner was about and opened up 2 rooms for us...He was very helpful and kind to do so while he has no staff there and included him cooking breakfast the next morning for us...my gripe would be with expedia here ...
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Hit and miss...
Strangely for a key service industry, every bona fide customer enquiry gave rise to a litany of service supplier problems endured by the owner. Contrary to the marketing blurb, there was no wifi in the bedroom and it was not dependable even in the lobby. Multi channels were promised also but there was no signal and/or decent picture except for two stations. Eventually, on suggesting that one could be relocated from one of the many unoccupied rooms, we were provided with the plug for our bath. Breakfast was cooked to order and was very good but no other meals were available. Bar was serviced by owner in the evening in between covering reception. The Halcyon spa had never actually opened. At check out, the card machine was not working so we were despatched to an ATM at the local petrol station.
Stayed 2 nights in Sep 2019

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will be back soon again
bed very comfortable breakfast very good hotel very clean
Stayed 1 night in Sep 2019

2/10 Terrible

Lorraine

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
See previous review section. Only thing nice was the location.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bar.No restaurant. Damp smell throughout the hotel. All fire doors propped open with wedges. 3 staff running the whole place. Lawn at front of hotel not cut,windows filthy. Beautiful place for hotel,looking over the ocean and thatched cottages nearby.Could be making an absolute mint if run properly...
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty rooms , Not much for hot water when we showed up.
Stayed 1 night in Aug 2019
Response from Kevin O Callaghan. on 3 Aug 2019
Dear Anonymous, Thank you for staying with us in the Burren Atlantic. If I may I must disagree with you about the cleanliness of your room. Your room was not dirty, could not possibly be dirty and it is very unfair of you to make such a very serious off-putting statement for prospective future guests to read. As to your hot water comment, I remember you as having checked in early in the afternoon and i accept that the hot water had not reached the optimum temperature when your wife decided to shower, I apologize for this but had she waited, as I hope she did, for a half hour the water would have been fully hot. Regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for 2 adults and a child (16). When we arrived we were told that we only booked for 2 adults despite our email stating 2 adults and a child. The receptionist tried to charge us an extra 25 euro to include our daughter and then remarked that they only regard people under 12 as children and we were 'lucky' to get the room. We refused to pay the extra money as it was no fault of our own. The three of us shared a room with my wife and daughter taking the bed while I slept on the floor. The room itself was damp and had a strange odour. The bathroom was overrun with water when we used the shower. The breakfast on offer was terrible and we decided to eat locally instead. Very poor service.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Faulty towers at its best no more to say location lovely
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Great location. Nice room. No service, staff. Breakfast nonexistent. Slow.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
A bit disapointing
est part of visit was the breakfast and the woman on the reception desk. Our bedroom had the following faults. 1.Could not take a shower as the water was boiling. No amount of regulation solved that problem. This was an important fault as I needed a shower after a cycle of 135k 2. Could not read in the room as there was insufficient light. had to go downstairs to read. 3.Telephone was dead. 4. No safe in room
Stayed 2 nights in Jun 2019
Response from Marinho on 26 Jun 2019
Dear Guest, thank you for your review. We are sorry to hear about your negative experience at our hotel. We appropriate your feed back, as it can help us improve our service.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Marinho on 20 Jun 2019
Thank you for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Lovely one night stay in Burren Atlantic Hotel which is located close to Monks Bar and Restaurant. Lovely rooms and bathroom. We had dinner that night and it was very tasty. Apple crumble was the nicest I have ever had and we were served by a lovely waitress. Breakfast was freshly cooked and perfect. I would recommend this Hotel.
Stayed 1 night in Jun 2019
Response from Marinho on 20 Jun 2019
Thank you for your review! We are delighted to know you enjoyed your stay at our hotel. Feed back is always valuable and help us improve.

8/10 Good

cathal, wexford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
hotel was very clean and staff freindly. but very few guest and bar plus evening food not available
Stayed 1 night in Aug 2018

4/10 Poor

Colm

Disliked: Staff & service, property conditions & facilities, room comfort
One person trying to run a hotel.....waited 20mins to be offered tea or coffee for breakfast. Depressing place.
Stayed 1 night in Aug 2018
Response from Thomas on 23 Aug 2018
Mr. Colm, Thank you for choosing the Burren Atlantic and we are very sorry and disturbed that our breakfast and its service was not to your satisfaction. In fact we have always been very proud of our freshly cooked breakfasts each prepared to the guests requirements. Our buffet which offers juice, porridge, 4 types of cereals, yogurts, fruit salad and fresh scones is where each breakfast begins while we take and prepare the order for the cooked breakfast. If our system failed you we do apologise and we will most certainly strive to try harder.

8/10 Good

Kestutis, Portlaoise, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , clean, hotel.Very good location, a few minits walk to town centre but away from heavy traffic road. Close to most popular visitor's places Ailwee cave, Burren, Poulnabrone Dolmen, Cliffs of Moher, Dunguaire castle.Recommend for people who likes quiet environment.
Stayed 1 night in Aug 2018
Response from Thomas on 23 Aug 2018
Mr. Kestutis, Thank you kindly for both choosing the Burren Atlantic and for you kind comments. In our process of development and improvement we hope that on your next post we will receive 5 out of 5.

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover.
Our stay was fine. The exterior Of The hotel looked neglected. The Spa was never developed. V. few staff. So they were v. busy. V. quiet area but within walking distance of town. Breakfast maybe a little slow but it's all freshly cooked for you.
Stayed 2 nights in Jul 2018

6/10 Okay

Alana

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Megan, California

Liked: Room comfort
Disliked: Staff & service
The hotel has a great location in the Burrens and has an affordable price. Check in was brief and not very welcoming. They said they had us booked for two rooms, but after showing them my Expedia reservation they just shrugged it off. The room was spacious, but had cobwebs in the corner and the shower curtain fell randomly in the middle of the night. Breakfast isn’t served till 8:00 and that isn’t posted anywhere. We were up early to get a start to our day and headed down to breakfast at 7:45. The lights in the restaurant were off and the door was locked. There was another couple waiting who was also confused. We ended up leaving at 7:50 and had breakfast at McDonalds. We asked the desk later that night and he said, “Breakfast is served from 8:00-10:00. Is that alright with you?” Mixed feelings on this place. Would have stayed somewhere different if everything wasn’t booked.
Stayed 2 nights in Jul 2018
Response from Maureen on 3 Aug 2018
Thanks for your feedback and i'm very sorry you weren't informed on check in of our regular breakfast hours. All our staff have been briefed to make sure guests have that information on checkin. We don't often have complaints about room hygeine - rather the opposite! But we do encourage guests to report any issues immediately and we will endeavour to make sure the room is to your satisfaction and our usual standards. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good with an excellent localization.big roms.
Stayed 1 night in Jun 2018
Response from Maureen on 26 Jun 2018
Thanks for your comments, we look forward to seeing you again in the future.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near the water
Pretty location out across from the water. The manager was very nice and hardworking, but appeared to be doing everything himself and could use some help.
Stayed 1 night in May 2018
Response from Maureen on 26 Jun 2018
Thank you for your feedback. We are working hard to improve on the issues raised and look forward to hosting you again.

6/10 Okay

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing there was no Restaurant open as there was no chef .. would of liked to known before hand... the room was lovely and comfortable , staff were nice and seemed to be working under pressure.
Stayed 1 night in Sep 2017
Response from Maureen on 31 Jul 2018
Thank you for your feedback. We have noted on the website that the restaurant is currently only fuctioning for breakfast due to staffing issues. We hope to have things up and running again soon.

4/10 Poor

Tunde

Disliked: Staff & service, property conditions & facilities
A booking messed up by management - try to avoid
Unfortunately the management of this hotel caused us a lot of stress and problems on the arrival when they told us that they "made a mistake" of mixing up our booking: I have booked 3 rooms for 6 people in total for one night and they changed one of the rooms for two days later. So we arrived with friends, family, including a five year old and was told that we only have two rooms. The owner of the hotel talked to me in an awful manner, he was insulting, patronizing, refused to understand that there is a problem and insisted that his solution of us moving into a self catering house on the site is relevant and I should be happy with this fantastic solution. The fact that we never wanted or booked a self catering house was totally dismissed, and it took lengthy arguments with this rude manager/owner to get 17% of discount - he wanted to charge € 390 for 1 night in the self catering house (off main season!!) - the same as the three hotel rooms. The argument was terrible and I nearly called the police to help to sort out this situation. So my advice is to avoid this place if you can!! Such a shame as this is a truly beautiful part of Ireland, we have visited a number of times before and never encountered any problems even similar to this. Generally people are very friendly and will make sure that you have a happy and memorable stay in their hotels and BBs in this unique region, only this place seems to be run so badly and mismanaged.
Stayed 1 night in Sep 2017

10/10 Excellent

Breeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Star topper
Most wonderful stay, above all. Kevin and Marie were so friendly and helpful. Nothing was too much.most certainly would return and recommend it as an ideal touring base.Hope the Spa will be up and going soon !!!!!!!!!!! Many thanks for everything.
Stayed 4 nights in Sep 2017
Response from Maureen on 31 Jul 2018
Thank you for your feedback. We look forward to hosting you again in future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Good location, staff very nice.
Mix up with our booking so stayed in one of the houses attached to hotel. We did eat breakfast in the hotel which was excellent.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under-staffed and overpriced.
On arrival we were greeted with an odious smell in the reception area and a queue of guests waiting to be checked-in. The male receptionist (who appeared to do mostly everything else in the hotel) had no idea which rooms had been allocated because of an IT failure. This took some 40 minutes to resolve whilst we waited and waited and... There was no offer of refreshment and barely an apology. When we finally got to the room, there were no towels and the "receptionist" had to fetch them. The wifi didn't not work and the room television wasn't great. Our sense was that the hotel was run on a skeleton staff and, as a result, much of the attention to detail was being missed. We wouldn't recommend this hotel and will certainly not return
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views of Sea and Burren
Kevin, the hotel owner is simply amazing. He is attentive and friendly without being overbearing. You can tell he takes pride in the Hotel and making sure that all of the guests have a good experience. The housekeeping staff is friendly and very helpful. The Chief is very accommodating and cooks a very good Full Irish Breakfast. The room was large, recently updated and spotless. The linens and bedding are very comfortable. Our view of the Burren was fantastic. The hotel is in a beautiful village nestled between the sea and the Burren. For a small village there are quite a few shopping and dining options and a fantastic visitor center. We stayed at the Burren Atlantic for 8 nights and traveled all over County Clare from there. Driving near the hotel is not congested which makes for a lovely drive and the views were absolutely breathtaking. The top of corkscrew hill offers some of the best views in the area. The best vacation my husband and I have ever had by far.
Stayed 8 nights in May 2017
Response from Maureen on 31 Jul 2018
Thank you for your wonderful feedback - we hope to see you again once the Spa is up and running!

10/10 Excellent

Padraig

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely stay!
Lovely hotel, seems quite new. It seems to be operating on a skeleton staff. We waited 20 mins for someone to check us in! Lovely breakfast and the lady serving it was really friendly and helpful. The hotel is in a great location!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the stay!
The burden Atlantic was well worth the price. Hotel was easy to find, Service was good, they had a nice bar with live music which was a lot of fun. Check in/ Check out process was easy. Breakfast was very good in the morning. Only minor issue was the couple in the next room was extremely loud and you could hear everything which didn't make sleeping easy. I would definitely stay again abbr recommend to others. Lots of local attractions...ailwee cave, castles and the cliffs of moher!

10/10 Excellent

Aryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for a great time!
We were here in the off season and the place seemed empty. We had a very warm welcome and fantastic experience with the hotel staff. A very kindly older gentleman was very accommodating and opened the bar for us and three other guests, we had a great time sharing stories and listening to Michael Jackson! I can imagine this being a great place to holiday in the summer. We also had very easy access to the top of the Burren natural park.

4/10 Poor

David, Castle Hill NSW

Disliked: Cleanliness, property conditions & facilities, room comfort
Its was booked out on arrival
We were totally disappointed, after receiving a confirmation from Expedia the room was booked credit card debited we were happy to keep sight seeing until 9.00 pm, check-in closes at 10.00 pm so heaps of time. When we arrived at the hotel we were told they were totally booked out, we showed them our confirmation and they said "Sorry were having problems with our new system" We were given a apartment up the road, not the hotel or services we had booked or expected but we did at least have somewhere to stay. No partial refund. All i can say is don't risk it.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were great

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint town
Accommodations exceeded our expectations. We were upgraded to one of the 2 bedroom houses on the property. Gentleman at the front desk was courteous and helpful.

6/10 Okay

TJ, Washington, DC

Disliked: Cleanliness, room comfort
Great town, ok place to stay
The facility is relatively new. I was there in August, mid-week. The price was fine, and frankly I did not have great expectations. But I was there for two nights and the room was not touched during the day between nights (I was away for about twelve hours, so there was plenty of time to attend to room). But bed was not made, bathroom not touched, towels were where I left them. Decor--an effort has been made, but the results are not pleasing or tasteful. Room is very dark, and shades on reading lights don't fit and are dark red, meaning there isn't enough light to read in bed. Tried to tip it up, but it was large and the lamp was very close to the wall. Bottom line, reading in bed was next to impossible. Sheets are polyester blend, which is not surprising for rural Ireland, but is not great for a new hotel trying to make a dent in an established market. Hotel has a nice view of the water from the front, but despite being nearly empty, they put me on the back side of the building where my view was of a grass bank. It was advertised as a mountain view, but there was NO view of a mountain--just a grassy hill about 8 feet from the window. Location is good--there are places to eat within walking distance, or you can drive into town if you have a car. Bishop's Quarter beach is less than a mile away, so you can walk to that. I'll come back to this location, but will look for other accommodation.

10/10 Excellent

Anthony, Esher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burren Beauty
Stunning area and amazing hotel view - great value - will return

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a family with active children there was nothing to do for them

4/10 Poor

Peter, Melbourne

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
This stay was very disappointing.For most of the time there was no one at reception - we had to wait for approx. Half an hour before someone came through and then she had to find the 'owner'. Information was very hard to come by. Wifi was only avaiable downstairs in the public area and then the password was apparently a closely kept secret. We managed to find it from another guest who had photographed it on his phone. Breakfast was meagre - three cereals were available with milk but no fruit or yoghurt nor jam for toast. A cooked breakfast was available but was ordinary.

4/10 Poor

jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Good but quirky
It was good breakfast was quiet poor nothing like in the pictures on the website, but overall was a nice quiet spot,clean and the staff are lovely and all try to do there best for you, especially the owner is fantastic. Even for some conversation

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and very clean hotel. Some issues on check in with Expedia confirmation getting to hotel owner.

10/10 Excellent

Michael, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burren Stay June 2016
Everything was good except the lack of wifi in the rooms. The guy running the place was extremely personable though and so I would still highly recommend.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet bkfst @ 9am was minimal food left, nothing refilled, poor staffing and staff that was there wwere inattentive and seemed unhappy. They did not go out of their way to be sure all needs were met. Was'nt totally horrible but wouldn't suggest anyone deal w/ that.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Goed bed, ruime kamer. Slechte verlichting in de kamer, Ontbijt mager in een ongezellige ruimte
Stayed 2 nights in Jul 2019

4/10 Poor

Paolo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019
Response from Marinho on 20 Jun 2019
Thank you for your review! Feed back is always valuable and help us improve.