Balsam Lake

Staff were great, room was impeccably clean Overnight parking fees were astonishingly expensive: across the street in public parking would have been half the price, and the extra is not offset by the convenience. And a small complaint: the toilet paper is not in rolls, but in ridiculous little sheets like they used to have in gas station washrooms. Having to manage a fist full of sheets was annoying for a hotel that claims to be better than average. The location is convenient and so we will be back again (This was our third stay in the past couple of years.)

Everything was great

The hotel stay was OK, a few things that stood out. The room was clean and lovely but quite small, very minimal space. The television had very spotty connection and continued to cut out whether it was being logged into Prime TV or just watching the regular television channels. As for the restaurant in the lobby, (I was traveling with my daughter) although we were able to pass time by playing a couple of games that were available from the bar we had to wait an hour for our breakfast and we were the only customers. There was a challenge in finding ingredients, but we were not made aware and I was quite disappointed as to how long it took and the lack of communication to us with regards to the delays. I requested our beverages to be comped but expected more to be honest for an hour delay for breakfast. A cute spot, but would not recommend.