Baltimore Baltimore Cruise Terminal Hotels

"Nice"

"The valet parking attendants needs to attend to the customer better. They have you drive up and then don’t service you or even say anything to you. Very unprofessional. "

"The staff was very nice and the place was clean however the shower knob was not secure and kept falling off, the telephone did not work (the front desk stated they were sending someone immediately but no one came until 24 hours later to repair), and the vending machines were broken. The indoor pool was heated and efficient but not for young kids."

"The rooms were nice. They seemed clean and well-maintained. My only complaint with the room was the mold on the bathroom ceiling that has obviously been painted over numerous times. There is no fan in the bathrooms, which would have been helpful as it got quite hot in there with the shower on (and would probably help with the mold issue). I did have two issues while staying here. One was with check in. Check in supposedly started at 4. We arrived close to 5:30 and were told our room wasn’t ready due to “linen shortage.” We had to wait in the lobby with 4 small children and all of our luggage for our room to be ready. The other big issue I had was with the pool. It was very small and required reservations, which we were not notified of. The only reason we found out it required a reservation was because of a small sign posted outside of the pool alerting us to such. The reason we booked at this hotel was because of the pool, but it looked nothing like the pictures and was too tiny for all of the people that were in it. Overall, staff was great. Room was nice. Pool and check in were not so great. "

"Great!"

"Nice room"

"King room with balcony. Room 201 had a beautiful water view.... the rest of the room was terrible. Mattress was turned up at the corners. Visible lumpy mattress ... like it looked like kids were hiding in the bed. Asked about switching rooms but there were no other rooms available. I had an event to attend so i had to make it work. Drain in tub kept closing thus water pooling while showering. Fast forward to the next morning, we were tired & sore from sleeping on lumps. The balcony door didn't have a screen for fresh air without bugs coming in the balcony didnt feel safe in several spots, especially right out side the threshold.... the floor buckled & felt soft like you could fall threw. I spoke to several staff who kept saying there was nothing they could. I called again to speak to a manager yet they are never available. Very upset about the quality of the room. "

"Zz"

"Na"