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Reviews of Hilton Garden Inn Owings Mills

3 out of 5
Hilton Garden Inn Owings Mills
4770 Owings Mills Blvd, Owings Mills, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 459 out of 999 reviews" "
Rating 8 - Good. 296 out of 999 reviews" "
Rating 6 - Okay. 122 out of 999 reviews" "
Rating 4 - Poor. 63 out of 999 reviews" "
Rating 2 - Terrible. 59 out of 999 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey, Glen Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again.
Stayed 1 night in May 2024

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Too much noise from other quests, early in the morning and late at night.
Stayed 2 nights in May 2024

8/10 Good

Emmanuel

Liked: Staff & service, property conditions & facilities
Decent overrall
Stayed 2 nights in May 2024

10/10 Excellent

Ann

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Amitza

Stayed 2 nights in Mar 2024

10/10 Excellent

Ron

Business traveller
Very good
Stayed 1 night in Apr 2024

2/10 Terrible

Ayesha

Travelled with family and small children
Did not get the room I RESERVED and staff stated “well that’s what happens when you book through 3rd parties”. The staff is very nasty.
Stayed 1 night in Apr 2024

4/10 Poor

Olabode

The receptionist are the worst I've ever seen.I hope they don't chase customers away just like me.ill never want to come back there again
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Francisco, yonkers

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice and convenient place to stay , for business and family. I recommend this place , second time we stay here for business and visiting family in Maryland from New York
Stayed 2 nights in Mar 2024

6/10 Okay

Tim

Liked: Staff & service
The gap under the doors between adjoining rooms was so large that it felt like the couple next door was sitting on my bed. Zerp privacy. I actually knocked on their door to let them know i could practically hear them breathing lol
Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Stayed 1 night in Mar 2024

8/10 Good

Francisco, yonkers

Travelled with family
Liked: Cleanliness, amenities
Property overall is good , have great location next to a lot of shopping areas . We didn’t get service room , maybe we should request it ..? But overall stayed was good.
Stayed 2 nights in Mar 2024

6/10 Okay

Howard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
When we got to our room my wife drew back the cover and saw that the sheets were 'stained'. The night manager, his name starts with a "D" came up and saw. He gave us the adjoining room. He seemed very embarrassed but did his best to rectify the situation. HE IS A KEEPER!!! If the rest of your staff was like him there would have been no problem.
Stayed 1 night in Feb 2024

10/10 Excellent

Sharandall

Stayed 1 night in Feb 2024

8/10 Good

olabode

Liked: Staff & service, property conditions & facilities
I thought staying there guarantees breakfast so was surprised that I was asked to pay for it
Stayed 1 night in Feb 2024

6/10 Okay

Richard

Liked: Staff & service
The room itself was clean but the towels and sheets seemed very old and mismatched and had some stains on them. The bath mat had what looked to be blood stains. There were lots of people hanging out in the hallways making noise all night and i smelled weed in the elevator, hallways and room at various points throughout the stay. Common areas also seemed to be a bit run down. I previously stayed at the Hampton Inn next door and had a much better experience and i would expect a lot better from a Hilton Hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Jaya, Nottingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facilities
Stayed 1 night in Feb 2024

10/10 Excellent

kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Feb 2024

10/10 Excellent

Flock

Stayed 1 night in Jan 2024

2/10 Terrible

Freida

Stayed 1 night in Feb 2024

6/10 Okay

Darren

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Stayed 1 night in Feb 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and check in was quick!
Stayed 1 night in Jan 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall it was an average stay but not up to the typical Hilton standards we are used too. The bedding was so thin it felt like covers were just a sheet and the bed was not very comfortable asnit felt lumpy and hard. The upside was the staff, they were very sweet, funny and personable. The dinning area was under constriction, but the hotel did seem very clean in lobby and the rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph, Manteo

Business traveller, Travelled with partner
Nice clean comfortable rooms at a reasonable price.
Stayed 2 nights in Jan 2024

8/10 Good

Abel

Travelled with partner
I like the environment and customers services.
Stayed 4 nights in Jan 2024

8/10 Good

Dwan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

TANIKA, Gwynn Oak

Travelled with partner
Liked: Cleanliness, staff & service
I was upgraded to a suite due to a mishap with my first room. Room was clean but heat took a long time to warm the room. Pool and business center computer were out of service. Some construction being done in lobby area. Not a bad stay, just a few inconveniences.
Stayed 1 night in Dec 2023

10/10 Excellent

sally

Stayed 1 night in Dec 2023

4/10 Poor

Dempsey

Disliked: Cleanliness, amenities, property conditions & facilities
The room did not meet the expectations for the cost. Also, house keeping did not clean under table/ desk and around and under the heating unit.
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only wish the pool was working
Stayed 1 night in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained
Stayed 1 night in Nov 2023

10/10 Excellent

Juanita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view that i had looking the pile of dirt that was seen. Other then thst was all.
Stayed 2 nights in Nov 2023

6/10 Okay

Bobette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
One of the bedside lights did not work. The phone kept blinking red as if a message. Desk could not get it off…asked 3 times. Otherwise clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Oyekunle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and the rooms are very clean
Stayed 1 night in Nov 2023

2/10 Terrible

Kimberly

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
There was a hole in the shower the ceiling was nasty it took us 30 min to get in our room and my tires were stolen off my car!
Stayed 1 night in Nov 2023

10/10 Excellent

Lawrence

Business traveller, Travelled with partner
Liked: Amenities
Friendly, welcoming staff, clean.
Stayed 3 nights in Nov 2023

6/10 Okay

gary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient location. Bed was lopsided and uncomfortable. Coffee maker did not work. Was supposed to be a room to accommodate 3 adults and not pull out couch. fortunately we did not need it.
Stayed 3 nights in Oct 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The place was clean. I would like free breakfast to be offered.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay
Everything was very clean except the carpet in elevator was old and worn. We would have stayed for breakfast but the cook to order wasn’t starting until noon.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea M

It was a nice stay
Stayed 1 night in Oct 2023

10/10 Excellent

Denise, Far Rockaway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean environment, convenient location,
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff, but don’t really like the rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super pet friendly.
Excellent staff, great stay. Pet friendly
Stayed 1 night in Oct 2023

6/10 Okay

Cheyenne

Travelled with family
Liked: Staff & service
Disliked: Amenities
Kind of a free for all hotel, if you’re looking for a hotel with a gym or of rhe reasons I booked this place the pics looked nice but it was very gross dirty as small. The floor was always wet bc it shared the only entrance to the pool.
Stayed 2 nights in Oct 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023