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巴爾的摩 - BWI 機場希爾頓欣庭酒店的評價

3 out of 5
巴爾的摩 - BWI 機場希爾頓欣庭酒店
1181 Winterson Rd, Linthicum Heights, MD

評價

8.2

很好

10 分評分，優異；1000 則評價中有 496 則" "
8 分評分，不錯；1000 則評價中有 268 則" "
6 分評分，一般；1000 則評價中有 120 則" "
4 分評分，欠佳；1000 則評價中有 58 則" "
2 分評分，很差；1000 則評價中有 58 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
超乎预期的酒店
非常棒的酒店,超出预期 - 酒店装饰舒适不俗气,还有一个泳池,免费的早晚餐给客人不少方便.唯一不好的就是我们的客房很吵,就在一个会议室旁边,夜晚的空调声让人夜不能寐.估计通过预定网站定基本上拿不到好房间.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常棒,超出预期
房间很舒适,酒店有免费早餐,甚至晚餐,还有一个泳池,整个酒店看上去非常温馨,作为一个机场酒店,几乎完美. 唯一不好的就是我们的房间位置不好,旁边就是一个会议室,晚上空调发出的噪声让人无法睡眠. 我觉得还是和hotels.com有关系.这次美国之行,我通过hotels.com定了5家酒店，拿到的房间几乎全是酒店里最差的房间，要么就是面对停车场，要么就是楼层很低，很暗，要不就是超吵的，但价格并不优惠。原来看在10晚有一免费住宿，结果现在已经一个月了，还没有拿到，回答我说还在和酒店查帐。所以对hotels.com非常失望

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
It is good.

6/10 一般

Wanda

於 2024 年 5 月住了 2 晚

4/10 欠佳

Kimberly (Des Moines)

家人同遊, 親子同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Freezer would not close, shelf lopsided, stool had one leg missing. Cocktail table was chipped sharp pieces on it. My grandson visited my room he and his parents were staying in there Bed felt like it would give, break down when getting in it and out of it, made a cracking-creaking noise. Tub/shower combo faucet very-very hard to turn off and on. Maintenance was called and I was told it’s because it leaks. You have to keep it tightly turned off. My Son-in-law had to loosen it for me and allow it to leak a bit. Rusted part, tough patch, stains in the tub basin by the drain. Daughter’s Room huge stains, the sofa was raggedy, a large whole in the sofa cushion and her mini blinds would not ascend or descend. Bathroom door very close to toilet not easy to enter and exit. Too expensive to deal with all the dilapidation.
於 2024 年 4 月住了 2 晚

6/10 一般

Adriana (South Plainfield)

親子同遊
讚好：設施服務
very accessible, smell too strong- cigarettes' and others substances.. we were with little kids. love the fact that is a pet friendly.
於 2024 年 4 月住了 3 晚

8/10 不錯

Charlotte

家人同遊
讚好：整潔度和職員與服務
The pool was not available. In addition to wanting a suite since we are a family of four, we also chose this space because of the pool. Everyone was bummed to discover it was closed.
於 2024 年 4 月住了 1 晚

4/10 欠佳

shauna

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This hotel look nice on the outside , but the room was very,very out dated. Green chairs that was riped. Water stain on walls .Smelled like wet dog and corn chip. Lighting was dark with light bulbs. On top of that the door was unlocked/open.Was very disappointed in this site. Would not recommend this site for anyone to stay in. I checked out the next day. This was not a home away from. Please do better!!
於 2024 年 4 月住了 4 晚

10/10 優異

Lisa

於 2024 年 3 月住了 1 晚

4/10 欠佳

Donna

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
Honestly the hotel was nice but the air conditioners weren’t working in the entire building. After 2 nights of trying to sleep in over 80 degrees we canceled and moved to a different hotel. What bothered me was there didn’t seem to be an effort to make things right. I asked for a fan and they said they were out. I said well is there a store you can go buy some for the rooms? Didn’t seem unreasonable to me but they did not and the owner/manager was nowhere to be found.
於 2024 年 3 月住了 4 晚

10/10 優異

Mallorie

讚好：職員與服務、設施服務和住宿狀況
Nice place wirh good breakfast
於 2024 年 3 月住了 1 晚

10/10 優異

Ryan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 7 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 2 月住了 1 晚

8/10 不錯

Martin

讚好：整潔度、職員與服務和住宿狀況
Good value, good breakfast, excellent bathroom and counter space. My only issue was that the property is a little run down, the black out curtains were locked in place on one of the windows, water was lukewarm. Minor quibbles if you’re doing a short stay, maybe bigger if you stay longer.
於 2024 年 1 月住了 1 晚

4/10 欠佳

Frankie

商務旅客
讚好：住宿狀況
不滿：職員與服務
The man at the front desk was very rude when I checked in. Also, there was a period of time when I was without water in my suite.
於 2024 年 1 月住了 5 晚

6/10 一般

Shanice

於 2024 年 1 月住了 1 晚

6/10 一般

Ahmad

家人同遊
讚好：整潔度和設施服務
Airport shuttle service could be better. Small minivan, Long wait times.
於 2024 年 1 月住了 1 晚

6/10 一般

samantha

家人同遊, 親子同遊
不滿：設施服務
Food good Rooms they were okay Staff okay The only problem I had was the pool doesn't work I have stayed with them many time and within 3 years still the pool doesn't work
於 2024 年 1 月住了 1 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：住宿狀況
於 2024 年 1 月住了 3 晚

10/10 優異

Kersey

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean. The staff was amazing!!! Especially Wes at the front desk! 10 stars! Would stay here again.
於 2024 年 1 月住了 1 晚

4/10 欠佳

Mark

家人同遊
讚好：整潔度和設施服務
不滿：住宿狀況
Bright lights outside and poor window shades allowed light through
於 2023 年 12 月住了 1 晚

8/10 不錯

Eric

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Stephanie

讚好：設施服務
The person working the front desk was very friendly!
於 2023 年 12 月住了 1 晚

6/10 一般

John

讚好：整潔度
NO ice machines, refrigerator made no ice, desk clerk said he was expecting to bring some in maybe twenty minutes Room well worn
於 2023 年 12 月住了 1 晚

8/10 不錯

Christie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I thought this place was great. The only thing I didn’t like was that I was charged for parking and no one even asked if I had a car on the property.
於 2023 年 11 月住了 7 晚

8/10 不錯

Adel

商務旅客
讚好：整潔度、職員與服務和客房舒適度
Great but needs TLC
Staff was great and very friendly. The place was as clean as possible given the fact that the building needs some serious renovation. The only reason I used serious renovation because what I've seen doesn't live up to the Homewood Suits I'm used to and I've stayed in lots of them all over the country.
於 2023 年 11 月住了 2 晚

10/10 優異

Shelvy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front attendant was very friendly. Room was clean and comfortable. Breakfast was very good. Would stay here again!
於 2023 年 11 月住了 2 晚

4/10 欠佳

Craig

讚好：職員與服務
不滿：整潔度和住宿狀況
Property seems really old and worn down. This is the worst homewood suites condition wise we have stayed at
於 2023 年 11 月住了 1 晚

10/10 優異

karen (Electric City)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet and staff was sweet
於 2023 年 10 月住了 1 晚
Gabby 於 2023年10月31日的回應
Thank you for staying with us and we look forward to serving you in the near future!

2/10 很差

真實旅客

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 優異

Annette

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was convenient to BWI within minutes since we had an early flight. Staffing was helpful. particularly point out Ron the shuttle driver gave professional, friendly, joyous service. His recommendations for eating was on spot. He certainly knows the meaning of customer service. The suite design was very comfortable.
於 2023 年 10 月住了 1 晚
Gabby 於 2023年10月31日的回應
Thank you for taking time to highlight Ron, and how helpful he was during your stay! We appreciate you staying here with us, and we look forward to serving you in the near future.

2/10 很差

Kevin

不滿：職員與服務
Took over 25 minutes to Check in. Then when I go to the room and open the door, there’s a guy sitting on the couch in his underwear watching football. The room was OCCUPIED!!!!
於 2023 年 10 月住了 4 晚

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務
於 2023 年 10 月住了 7 晚

8/10 不錯

Paul

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很差

Richard

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Horrible Customer Service
Purchased the room through Hotels.com. Prepaid for my room for $520 for a three night stay. I have done this many times and it has always been worth it. At check in they took credit card for incidentals which is normal and expected. At checkout the front desk attendant asked for our room number and said you are all set. A few days later i have a charge from the hotel for $468. I contact the hotel and they tell me they never charged me. I send them screen shots of my account and they tell me they can't help me. They just don't care. The hotel itself is absolutely fine. Breakfast was good. The room was exactly as described and worked for my family. This would have been the place we stayed for all of our trips to Baltimore but not anymore. Ridiculous.
於 2023 年 9 月住了 3 晚

2/10 很差

Alicia

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 優異

Shaketia

於 2023 年 9 月住了 1 晚

10/10 優異

Matthew

家人同遊, 親子同遊, 伴侶同遊, 寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great. Facility was wonderful. Room was very comfortable. Only issue was that the complementary breakfast food was mediocre.
於 2023 年 9 月住了 2 晚

2/10 很差

Ali

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Rundown hotel
This hotel is rundown. The blackout shades were missing or broken. The shower spigot was broken and the tub drained very slowly. The pool was closed. The bathroom door didn’t lock and scraped the floor loudly. Many of the lamps and outlets didn’t work. The vanity wall was filthy from decades of splatter. The desk chair should be thrown out. The couches and chair in the living area were stained. The room hvac unit was loud. The pullout couch was un-usable. The staff were super friendly.
於 2023 年 9 月住了 1 晚

8/10 不錯

GARRY

家人同遊
讚好：整潔度、職員與服務和設施服務
Had a number of minor inconveniences which should have been resolved quickly e.g. toilet would not flush, faucet in tub leaked during our entire stay. But overall I enjoyed my stay and particularly the staff. Specifically, the lady who managed the breakfast eating area was super fantastic!
於 2023 年 8 月住了 7 晚

8/10 不錯

Donna

多人同遊
讚好：職員與服務和客房舒適度
於 2023 年 8 月住了 2 晚

8/10 不錯

Sandra

讚好：整潔度和職員與服務
於 2023 年 8 月住了 7 晚

8/10 不錯

Amber (Reading)

家人同遊, 親子同遊, 多人同遊
讚好：整潔度和職員與服務
Stayed 2 nights. Staff was pleasant. Liked that the bedroom was separate from kitchen/living room. It was nice that pots/plates/silverware/glasses were provided & being able to cook a few things to bring to a bbq. Thought hallways weren't very well lit. Heard pool was closed but it was also closed last year when my family had stayed - had it been open at all thru the year? I would recommend this property & would stay again.
於 2023 年 8 月住了 2 晚

10/10 優異

Chelsi

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly and efficient upon arrival. The room was very clean and comfortable.
於 2023 年 8 月住了 2 晚

10/10 優異

Sophia

於 2023 年 8 月住了 1 晚

8/10 不錯

Michael

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Hotel is pretty big and a bit dated. The eating area is nice and spacious. The hallways are dark ...needs better lighting. Rooms are nice - unfortunately, the pool was closed and we didn't know until we arrived onsite. The staff are nice - offered to shuttle us around if we needed.
於 2023 年 8 月住了 1 晚

10/10 優異

Mary

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There was trash all around the parking area.
於 2023 年 8 月住了 1 晚

8/10 不錯

Shaneaka

讚好：職員與服務
不滿：整潔度和住宿狀況
The room was overall nice but it was infested with roaches that i woke up seeing in the morning
於 2023 年 7 月住了 1 晚

8/10 不錯

Casshay

於 2023 年 6 月住了 1 晚

10/10 優異

Susan

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The "suite" is really not a suite. It's a room with a pull out couch. The couch was a little shabby. The walls are very. thin. The hotel was very clean. The courtyard was very cute. Love that this hotel is pet friendly.
於 2023 年 7 月住了 2 晚