Our stay at the Quality Inn was extremely disappointing. When we checked in, the front desk clerk told us where our room was located and mentioned there were “just a few steps.” Because of our mobility concerns, I specifically asked if there was an elevator. He again assured us there were only a few steps. This was completely inaccurate. There were approximately 15 steps to reach our room, and we struggled to carry our belongings upstairs. Once we entered the room, we saw that it had not been properly cleaned. The bed sheets had holes in them, and the bathroom was dirty and unsanitary. We were so exhausted from traveling that we had no energy to walk back to the front desk, also knowing that the facility was sold out so we simply went to bed.