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Reviews of The Hotel at Arundel Preserve

3.5 out of 5
The Hotel at Arundel Preserve
7795 Arundel Mills Blvd, Hanover, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 826 out of 1096 reviews" "
Rating 8 - Good. 167 out of 1096 reviews" "
Rating 6 - Okay. 56 out of 1096 reviews" "
Rating 4 - Poor. 24 out of 1096 reviews" "
Rating 2 - Terrible. 23 out of 1096 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! The customer service from check in to the housekeepers were amazing. There were many events that are held at this hotel and I can see why! I absolutely loved my room! It was such a quick trip but a needed trip as well. I will DEFINITELY come back to that hotel!!!
Stayed 2 nights in Apr 2024
Response from MG on 4 May 2024
Thank you for taking the time to review our hotel , appreciate your kind words and looking forward to seeing you soon

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about this property! You and your family will too!!!
Stayed 2 nights in Apr 2024
Response from MG on 4 May 2024
Thank you for taking the time to review our hotel, Looking forward to meeting you soon

6/10 Okay

Kimiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on 1 May 2024
Thank you for taking the time to review our hotel, Please accept our apologize for any inconveniences looking forward to seeing you soon

10/10 Excellent

Deanjelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very clean
Stayed 3 nights in Apr 2024
Response from MG on 29 Apr 2024
Thank you for taking the time to review our hotel ,Looking forward to seeing you soon

10/10 Excellent

Lawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. My stay was great relaxation time nice and quiet.
Stayed 1 night in Apr 2024
Response from MG on 27 Apr 2024
Thank you for taking the time to review our hotel, Looking forward to seeing you soon

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
Microwave is a must!
Stayed 1 night in Apr 2024
Response from MG on 27 Apr 2024
Thank you for taking the time to review our hotel, Looking forward to seeing you soon

10/10 Excellent

Stacie

Travelled with partner
Liked: Staff & service, property conditions & facilities
We really loved the hotel. The rooms, as well as the public areas and surrounding area of the hotel were all pristine. The beds were very comfortable, the bathroom was spacious and the room was quiet. A perfect stay. We were staying due to a doctor's appointment in Baltimore city, and the commute there was so fast. We are actually returning for a follow up next week and are staying again!
Stayed 1 night in Apr 2024
Response from MG on 24 Apr 2024
Thank you so much for your kind review. Looking forward to seeing you soon

8/10 Good

Jeffrey D

Liked: Cleanliness, staff & service, property conditions & facilities
Good property at a good price.
Stayed 1 night in Apr 2024
Response from MG on 24 Apr 2024
Thank you so much for your kind review. Looking forward to seeing you soon

10/10 Excellent

Alhaji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is accessible and closer to the airport and shopping center.
Stayed 1 night in Apr 2024
Response from MG on 19 Apr 2024
Thank you for taking the time to review our hotel. Looking forward to seeing you soon

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from MG on 19 Apr 2024
Thank you for taking the time to review our hotel, looking forward to seeing you soon

10/10 Excellent

Janece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on 19 Apr 2024
Thank you for taking the time to review our Hotel. Looking forward to seeing you soon

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024
Response from MG on 17 Apr 2024
Thank you so much for your kind review .I appreciate your feedback and looking forward to seeing you soon

8/10 Good

MICHAEL RENE

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat hotel but check in was a problem.
Stayed 2 nights in Apr 2024
Response from MG on 18 Apr 2024
Thank you so much for taking the time to review our hotel, Looking forward to seeing you soon

2/10 Terrible

shakeriah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lorraine on 20 Apr 2024
Hello,I am so sorry that your stay did not go as planned. May you please give us more information about your stay and what cause you to score us a one.

8/10 Good

Vernette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed my Birthday stay Thanx…
Stayed 3 nights in Feb 2024
Response from MG on 15 Apr 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Rasheida, Palm Bay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier !
Stayed 2 nights in Apr 2024
Response from MG on 16 Apr 2024
Thank you for taking the time to complete the hotel review.Looking forward to seeing you soon

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on 15 Apr 2024
Thank you for taking the time to review our hotel We genuinely care about your experience with us, and we'd really appreciate your feedback —

10/10 Excellent

Tiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, would definitely come back. Clean, quiet, and refreshing
Stayed 1 night in Apr 2024
Response from MG on 15 Apr 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from MG on 15 Apr 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Santos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel, was great. The property was clean and parking was convenient. The rooms are well laid out with convenient amenities available to you. The restaurants are convenient, tasty, and a great value. All of the staff we made contact with were friendly and attentive.
Stayed 8 nights in Apr 2024
Response from MG on 15 Apr 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from MG on 15 Apr 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Wyonella, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are so comfy, the staff was very polite and accommodating. The choice of two restaurants was awesome. I ate at the Grillefire and the short ribs ravioli was amazing. I can’t wait to go back.
Stayed 2 nights in Apr 2024
Response from MG on 10 Apr 2024
Thank you so much for taking the time to review our hotel ,Looking forward to seeing you soon

10/10 Excellent

Dione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 1 night in Apr 2024
Response from Mervatg on 7 Apr 2024
Thank you for taking the time to review our hotel ,Looking forward to seeing you soon

10/10 Excellent

Octavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe. Near a lot of attractions
Stayed 1 night in Apr 2024
Response from Mervatg on 7 Apr 2024
Thank you for taking the time to review our hotel, Looking forward to seeing you soon

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MG on 5 Apr 2024
Thank you for taking the time to review our hotel, Looking forward to seeing you soon

10/10 Excellent

Janece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mervatg on 5 Apr 2024
Thank you so much appreciate your kind review

10/10 Excellent

Eric

Stayed 1 night in Apr 2024
Response from MG on 23 Apr 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Broc, baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Really nice place to stay and get away. Great room design and cleanliness.
Stayed 1 night in Mar 2024
Response from MG on 2 Apr 2024
Thank you for your kind review. Looking forward to seeing you soon

6/10 Okay

TOYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property allows pets. So I was next door to a dog that barked all weekend. It’s a very nice hotel but my stay wasn’t the best due to the barking dog.
Stayed 3 nights in Mar 2024
Response from MG on 2 Apr 2024
Appreciate your feedback ,

8/10 Good

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MG on 2 Apr 2024
Thank you for taking the time to review our property. Looking forward to seeing you soon

10/10 Excellent

Donica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. I planned a bday surprise for my fiancée and he loved every part of it. So quiet and peaceful
Stayed 1 night in Mar 2024
Response from MG on 31 Mar 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel and restaurant was very clean , the people were very nice , The front desk lady was very nice and understandable about me checking in early . I really loved our room it was very spacious , clean and quiet … i loved everything about hotel i will be returning .
Stayed 1 night in Mar 2024
Response from MG on 31 Mar 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

LaTwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is good
Stayed 2 nights in Mar 2024
Response from MG on 31 Mar 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here, and I will definitely be staying here again. The hotel was very clean, it was very close to the Arundel Mills mall and the casino. There was excellent restaurant options in the lobby and right across the parking lot. We ate at both restaurants in the lobby while we were there and both had delicious food. There was a bagel/coffee shop across the parking lot we grabbed breakfast at and that was really good and convenient. Every staff member I encountered was extremely helpful and friendly.
Stayed 1 night in Mar 2024
Response from MG on 31 Mar 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Marcie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service parking.
Stayed 1 night in Mar 2024
Response from MG on 31 Mar 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay. Will book again. Exceptional customer service.
Stayed 2 nights in Mar 2024
Response from MG on 31 Mar 2024
I appreciate your feedback on your recent stay with us

10/10 Excellent

Dawn, Derby

Liked: Cleanliness, staff & service, amenities
I have stayed a few times and like it
Stayed 1 night in Feb 2024
Response from MG on 27 Mar 2024
Appreciate your review, Looking forward to seeing you soon

8/10 Good

Shanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, tv a little smaller than expected and shower head was too high for a short person such as me to reach.
Stayed 2 nights in Mar 2024
Response from MG on 27 Mar 2024
Thank you for taking the time to review our property ,Looking forward to seeing you soon

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MG on 27 Mar 2024
Appreciate your review, Looking forward to seeing you soon

10/10 Excellent

Anticius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and food from grill fire was excellent.
Stayed 1 night in Mar 2024
Response from MG on 27 Mar 2024
Appreciate your review, Looking forward to seeing you soon

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite hotels to stay at when we just want to get away.
Stayed 1 night in Mar 2024
Response from MG on 27 Mar 2024
Appreciate your review, Looking forward to seeing you soon

10/10 Excellent

Gabriele N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. The two restaurants are excellent. The beds were comfortable and the service was great.
Stayed 2 nights in Mar 2024
Response from MG on 24 Mar 2024
Thank you for sharing our review, looking forward to seeing you soon.

8/10 Good

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place
Stayed 1 night in Mar 2024
Response from MG on 24 Mar 2024
Thank you for sharing our review, looking forward to seeing you soon.

10/10 Excellent

CHERYL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking and great restaurant
Stayed 1 night in Mar 2024
Response from MG on 24 Mar 2024
Thank you for sharing our review, looking forward to seeing you soon.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good overall but pillows can be a little more soft to the neck and face. But overall it was a good stay overall
Stayed 1 night in Mar 2024
Response from MG on 24 Mar 2024
Thank you for sharing our review, looking forward to seeing you soon.

10/10 Excellent

Shena

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit this property every year and it only gets better. I love this hotel
Stayed 2 nights in Mar 2024
Response from MG on 24 Mar 2024
Thank you for sharing our review, looking forward to seeing you soon.

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MG on 15 Apr 2024
Thank you for taking the time to review our hotel .Looking forward to seeing you soon

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from MG on 18 Mar 2024
Thank you so much for taking the time to review our hotel, Looking forward to seeing you soon

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it here definitely coming again
Stayed 1 night in Mar 2024
Response from MG on 18 Mar 2024
Thank you so much for taking the time to review our hotel, Looking forward to seeing you soon