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关于曼谷暹罗凯宾斯基酒店的点评

5 out of 5
曼谷暹罗凯宾斯基酒店
991/ 9 Rama 1 Road, Bangkok, Bangkok

点评

9.6

绝佳

10 分 - 超赞。764 条好评,共有 1000 条点评" "
8 分 - 还可以。195 条好评,共有 1000 条点评" "
6 分 - 一般。25 条好评,共有 1000 条点评" "
4 分 - 很差。12 条好评,共有 1000 条点评" "
2 分 - 糟糕。4 条好评,共有 1000 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.4/10

服务设施

9.4/10

住宿条件和设施

9.4/10

环保

点评

10/10 超赞

Wai Pang Ivan

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
MA 于 2024年03月28日 的回复
Dear Wai Pang Ivan,Thank you for your positive rating on this platform. We appreciate your support and are thrilled to know that you enjoyed your experience with us. We hope to welcome you back again soon for another wonderful stay.Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Chui Mei Winnie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 3 月入住 3 晚
MA 于 2024年03月25日 的回复
Dear Chui Mei Winnie,Thank you for your positive rating on this platform. We appreciate your support and are thrilled to know that you enjoyed your experience with us. We hope to welcome you back again soon for another wonderful stay.Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

man wai

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
MA 于 2024年03月23日 的回复
Dear man wai,Thank you for your positive rating on this platform. We appreciate your support and are thrilled to know that you enjoyed your experience with us. We hope to welcome you back again soon for another wonderful stay.Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

KU-PEI

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect place to stay in Bangkok
We stayed there from Feb 3 to 4, 2024 and were deeply impressed by their hospitality and high quality of all services. It's really a worthful place to stay for a pleasant holiday.
Welcome fruits
Breakfast
2024 年 2 月入住 1 晚
MA 于 2024年02月14日 的回复
Dear KU-PEI,Thank you for taking time to share your stay experience and rating us. We are glad to hear that you had a pleasant stay here. It is so meaningful and motivating for us to know when we have exceeded our guest’s expectations. Thank you for recommending our hotel and we are looking forward to welcome you back to our hotel in a nearly future. Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Wing

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施
Very good service and kind
2024 年 2 月入住 5 晚
MA 于 2024年02月12日 的回复
Dear Wing,Thank you very much for choosing to stay with us and very happy to be accorded with a high score review. We are happy to learn that overall you have a great stay with us. We look forward to welcoming you back to our hotel in the near future.Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

LEE

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good environment
2024 年 1 月入住 3 晚
MA 于 2024年02月6日 的回复
Dear Lee,Thank you very much for choosing to stay with us and very happy to be accorded with a high score review. We are happy to learn that overall you have a great stay with us. We look forward to welcoming you again in the near future.Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Chi Chung

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
第二次入住,各方面很好,一定要加早餐,太美味,酒店有24小時鄰近的bts 接送,很方便,但今次蚊有點多,被咬幾口
2024 年 1 月入住 1 晚
MA 于 2024年02月3日 的回复
Dear Chi Chung,Welcome back to Siam Kempinski Hotel Bangkok. It was a pleasure to have you as our guest. Highlight on the hotel breakfast was also much appreciated. Thank you for your feedback, please be rest assured that your feedback is important to us and will be used to further improvement.Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Wu

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚
Marlene 于 2024年01月13日 的回复
Dear Wu,Thank you for taking the time to share your stay experience with us. We truly appreciate and are grateful to receive this positive review and rating. Once again, thank you for your kind support to our hotel and we wish you a pleasant week ahead.Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Man Sang

2024 年 1 月入住 2 晚
MA 于 2024年01月10日 的回复
Dear Man Sang, Thank you for taking the time to share your stay experience with us. We truly appreciate and are grateful to receive this positive review and rating. Once again, thank you for your kind support to our hotel and we look forward to welcome you back. Best Regards, Marlene Ambuehl Hotel Manager - Siam Kempinski Hotel Bangkok

8/10 还可以

Kiu,Tsuen Wan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very polite and nice, they greet u whenever and wherever they saw u around, especially the housekeeping team, always have surprise when we back to our room the only minor thing is a bit long way to BTS station,at least 10 mins walk from the hotel, apart from that, everything was superb Thumbs up for all the Siam Kempinski Team
2023 年 12 月入住 4 晚
MA 于 2023年12月20日 的回复
Dear Kiu,Thank you for taking time to share your stay experience and rating us. We are glad to hear that you had a pleasant stay here. It is so meaningful and motivating for us to know when we have exceeded our guest’s expectations. Thank you for recommending our hotel and we are looking forward to welcome you back to our hotel in a nearly future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Siu Kin

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 5 晚
MA 于 2023年12月11日 的回复
Dear Siu Kin, We truly appreciate your time sharing this delightful review and rating with us. We are glad to learn that we have exceeded our guest’s expectations. Thank you for your kind support to our hotel and we look forward to welcoming you back to our hotel in the near future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

LOK

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent !
2023 年 11 月入住 2 晚
MA 于 2023年11月8日 的回复
Dear LOK, Thank you for staying with us and we appreciate you taking time to share your stay experience and rating with us. Looking forward to welcoming you back to our hotel again in the near future. Best Regards, Marlene Ambuehl Resident Manager- Siam Kempinski Hotel Bangkok

10/10 超赞

Wai

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
MA 于 2023年10月28日 的回复
Dear Wai, Thank you for taking the time to share this positive rating with us. We delight to receive this pleasing feedback. Please accept our heartfelt appreciation and I look forward to welcoming you back in the near future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Wincy

2023 年 9 月入住 3 晚
MA 于 2023年11月17日 的回复
Dear Wincy, Thank you for taking the time to share this positive rating with us. We delight to receive this pleasing feedback. Please accept our heartfelt appreciation and I look forward to welcoming you back in the near future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

8/10 还可以

FUNGYEESANDY

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店位置方便房間很不錯,
疫情後第一次回到曼谷,酒店不錯,相比幾年前入住,進步了,印象中早餐空間的位置多了,款式就如以往一樣,不是太多選擇,但也足夠的 美中不足是放行李不太多空間 今次入住了很好呢
2023 年 10 月入住 2 晚
MA 于 2023年10月25日 的回复
Dear Fungyeesandy,Thank you for taking time to share your stay experience with us. We are glad to hear that you had a wonderful stay here. It is so meaningful and motivating for us to know when we have exceeded our guest’s expectations. Your kind remarks have been shared with Management concerns for further enhancement of our product and service. Thank you for your kind support to our hotel and we are looking forward to welcoming you back. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Hing Chong Coleman

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 5 晚
MA 于 2023年10月15日 的回复
Dear Hong Chong Colman,Thank you for taking the time to share your stay experience with us. We truly appreciate and are grateful to receive this positive review and rating. Once again, thank you for your kind support to our hotel and we wish you a pleasant week ahead.Best Regards,Marlene AmbuehlResident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Wan Yi Betty

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
MA 于 2023年10月10日 的回复
Dear Wan Yi Betty, Thank you for your visit and for taking the time to share your rating for our hotel positively. Looking forward to welcome you back to our hotel in a nearly future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

8/10 还可以

cheng ka

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
遇到無差别槍擊案,不能用 pargon 回飲店,沒有東西食
2023 年 10 月入住 3 晚
MA 于 2023年10月5日 的回复
Dear Cheng Ka,Thank you for choosing to stay with us, and for taking the time to provide feedback on your recent stay. Siam Kempinski Hotel Bangkok expresses deepest condolences regarding the unexpected incident, which occurred at the neighboring department store recently. The hotel management confirms that neither the incident nor the arrest had taken place at the hotel. The hotel immediately activated the emergency plan and worked closely with the local authorities to ensure the safety and security of our guests and employees remain to be our top priority. Thank you for your patience through this difficult time with us and your continued support for our hotel is greatly appreciated. We wish you a delightful week ahead and eagerly look forward to the chance to welcome you back in the near future.Best Regards,Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Emma

All staffs are helpful. Excellent breakfast. Good location. I am loving it.
2023 年 9 月入住 3 晚
Marlene Ambuehl 于 2023年09月20日 的回复
Dear Ms. Emma, Thank you for your visit and for taking the time to share your rating for our hotel positively. Looking forward to welcome you back to our hotel in a nearly future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Alice

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
MA 于 2023年09月6日 的回复
Dear Alice, We truly appreciate your time sharing this delightful rating with us. We glad to learn that we have exceeded our guest’s expectations. Thank you for your kind support to our hotel and we look forward to welcoming you back to our hotel in a near future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Superb
2023 年 8 月入住 4 晚
MA 于 2023年08月31日 的回复
Dear Valued Guest, Thank you for taking the time to share your experience with us we truly appreciate your time to share this positive review and rating us. Once again, thank you for your kind support to our hotel and we wish you a pleasant week ahead. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Han Ming

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 3 晚
MA 于 2023年08月30日 的回复
Dear Han Ming, Thank you also for taking the time to share your stay experience and your rating for our hotel. Looking forward to welcome you back to our hotel in a nearly future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

8/10 还可以

Lichun

与家人出行
满意:员工和服务,清洁度
Wonderful lounge staff
Special thank you to Takka at the lounge for making our stay so special! We feel so welcome and well taken care of! Room was small and lounge happy hour food was not good for the price we pay. Noisy with concerts blaring into midnight both nights we stayed.
2023 年 8 月入住 2 晚
MA 于 2023年08月22日 的回复
Dear Lichun, We truly appreciate you taking the time to share your constructive feedback which I have addressed these to Management concerned to take corrective action where required. It is a tremendous help to know how our guests perceive our products and services and where we must focus on improvement to remain an exclusive hotel. Thank you for staying with us and we hope that we will have a chance to welcome you back again in the near future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Iris Mang

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location just half minute walk to the Siam paragon shopping mall, the staffs are very helpful and nice, the room is spacious and clean, toilet amenities are refilled twice a day, the minibar is complimentary! Everything is excellent except for the pillows are too soft for me
2023 年 8 月入住 3 晚
MA 于 2023年08月15日 的回复
Dear Iris Mang, Thank you for taking the time to share your stay experience with us and we are glad to hear that you had a pleasant stay here and your observation regard the pillow condition have been addressed with Management concerned to take corrective action where required. We appreciate your constructive feedback and looking forward to welcoming you back to our hotel in the near future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Chin Kiu

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
絕佳的旅遊體驗
員工有禮,服務貼心周到,環境佈置典雅、潔淨
2023 年 7 月入住 5 晚
MA 于 2023年07月27日 的回复
Dear Chin Kiu, Thank you for taking the time to share your stay experience with us and we are glad to hear that you had a pleasant stay here. It is so meaningful and motivating for us to know when we have exceeded our guest’s expectations. Thank you for recommending our hotel and we are looking forward to welcoming you back to our hotel in the nearly future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Shiu Lun Walace

2023 年 7 月入住 3 晚
MA 于 2023年07月16日 的回复
Dear Shiu Lun Walace, We truly appreciate your time sharing this positive feedback with us. Look forward to welcoming you back to our hotel. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Chung Lai

2023 年 7 月入住 3 晚
MA 于 2023年07月16日 的回复
Dear Chung Lai, We truly appreciate your time sharing your recent stay rating with us. Look forward to welcoming you back to our hotel. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

8/10 还可以

Ping wai

2023 年 6 月入住 5 晚
MA 于 2023年07月5日 的回复
Dear Ping Wai, Thank you for staying with us and we appreciate you taking the time sharing your stay experience with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

8/10 还可以

Ping wai

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 5 晚
MA 于 2023年07月4日 的回复
Dear Ping Wai, Thank you for staying with us and we appreciate you taking the time sharing your stay experience with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Marlene Ambuehl Resident Manager - Siam Kempinski Hotel Bangkok

10/10 超赞

Bendi

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
購物及餐飲極之方便。
2023 年 6 月入住 5 晚
Richard Schestak, Siam Kempinski Hotel Bangkok 于 2023年06月28日 的回复
Dear Bendi, We truly appreciate your time sharing this positive feedback with us. Look forward to welcoming you back to our hotel. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Pan

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 4 晚
Richard Schestak, Siam Kempinski Hotel Bangkok 于 2023年06月26日 的回复
Dear Pan, We truly appreciate your time sharing this positive feedback with us. Look forward to welcoming you back to our hotel. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic stay
Fantastic hotel and great services
2023 年 6 月入住 2 晚
Richard Schestak - Siam Kempinski Hotel Bangkok 于 2023年06月9日 的回复
Dear Guest, We truly appreciate your time sharing this positive feedback with us. Look forward to welcoming you back to our hotel. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Lam Chau Wan Ada

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good Hotel !
Very good service from the hotel in overall experience ! Particularly the executive reception desk, staff are very helpful and knowledgeable! Will return on our next visit to Bangkok!
2023 年 5 月入住 3 晚
RS 于 2023年05月31日 的回复
Dear Ada Lam Chau Wan, Thank you for staying with us and we appreciate you taking time to share your stay experience with us. Your kind remarks toward the excellent service delivered by our staffs was shared with the team member. It is so meaningful and motivating us to know when we have exceeded our valued guest's expectations. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Yip

2023 年 5 月入住 3 晚
Richard Schestak, Siam Kempinski Hotel Bangkok 于 2023年05月24日 的回复
Dear Yip, We truly appreciate your time sharing this positive feedback with us. Look forward to welcoming you back to our hotel. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

William

2023 年 5 月入住 3 晚
RS 于 2023年05月22日 的回复
Dear William, Thank you for staying with us and we appreciate you taking time sharing your stay experience with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

MAN CHUN

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good experience! We’ll come again.
2023 年 5 月入住 4 晚
Richard Schestak, Siam Kempinski Hotel Bangkok 于 2023年05月16日 的回复
Dear Man Chun, We are glad to hear your positive feedback regarding your stay with us at Siam Kempinski Hotel Bangkok.Look forward to welcoming you back.Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Yuet Ngor Joanne

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 4 晚
RS 于 2023年05月12日 的回复
Dear Yuet Ngor Joanne, Thank you for staying with us and we appreciate you taking time sharing your stay experience with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 3 晚
Richard Schestak, Siam Kempinski Hotel Bangkok 于 2023年05月1日 的回复
Dear Guest, We truly appreciate your time sharing this positive feedback with us. Look forward to welcoming you back to our hotel. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Yin Kiu

2023 年 4 月入住 3 晚
RS 于 2023年05月9日 的回复
Dear Yin Kiu, Thank you for staying with us and we appreciate you taking time sharing your stay experience with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
十分滿意
2023 年 3 月入住 3 晚
RS 于 2023年04月12日 的回复
Dear Valued Guest, Thank you for staying with us and we appreciate you taking time sharing your stay experience with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Chak On Alex

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Exceptional service. Excellent proximity to Siam Paragon! Unique and memorable experience at the executive floor.
2023 年 4 月入住 4 晚
RS 于 2023年04月10日 的回复
Dear Alex Chak On, Thank you for staying with us and taking time to share your stay experience. We are glad to hear that our service meet and exceed your expectations. Your kind note would be share with the team, as this will encourage us to strive for even better. We hope that we will have a chance to welcome you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Ping

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 2 晚
RS 于 2023年04月10日 的回复
Dear Ping, Thank you for taking time to share your experience and rating the stay with us and we are glad you had a pleasant stay here. We hope that we will have a chance to welcome you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Wing Wing

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
100% over 5 star hotel. Staff are very good n detail mind. 200% return to this hotel again. Very very clean, very very good location, very very good for food, very very high quality to stay there too.
2023 年 3 月入住 4 晚
RS 于 2023年04月6日 的回复
Dear Wing Wing, Thank you for staying with us and taking time to share your stay experience. We are glad to hear that our service meet and exceed your expectations. Your kind notes would be share with the team, as this will encourage us to strive for even better. We hope that we will have a chance to welcome you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Kwok Leung

2023 年 3 月入住 2 晚
RS 于 2023年03月30日 的回复
Dear Kwok Leung, Thank you for staying with us and we appreciate you taking time to share your stay experience and rating with us. Looking forward to welcoming you back to our hotel again in the near future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

Fung Yi Ofanny

2023 年 3 月入住 4 晚
Richard Schestak, Siam Kempinski Hotel Bangkok 于 2023年03月29日 的回复
Dear Fung Yi Ofanny, We truly appreciate your time sharing this positive feedback with us. Look forward to welcoming you back to our hotel. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

hui ling

2023 年 3 月入住 2 晚
RS 于 2023年03月21日 的回复
Dear Hui Ling, Thank you for staying with us and we appreciate you taking time to share your stay experience and rating with us. Looking forward to welcoming you back to our hotel again in a near future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

WONG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 3 月入住 4 晚
RS 于 2023年03月9日 的回复
Dear Ms. Wong,Thank you for staying with us and we appreciate you taking time sharing your stay experience and rating with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

8/10 还可以

juo wei

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 1 月入住 3 晚
RS 于 2023年01月29日 的回复
Dear Juo Wei, Thank you for staying with us and we appreciate you taking time sharing your stay experience and rating with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

6/10 一般

真实旅客

与家人出行
满意:客房舒适度,清洁度
不满意:员工和服务
Not good value for money
Stayed 6 nights during Christmas holiday. Not vey good value for money - especially the service level. Positive: - very convenient location. The golfing cart services to Siam shopping malls/BTS station is a big plus. - Room is quite clean and comfortable Negative: - Poor service level. I have visited Bangkok many times and this is literally the worst service level I have ever seen with the five star hotels here. Guest service line is always busy in the evening, and lady who answered the line did not feel sorry for making guests at all. Pre-ordered breakfast to room was late and again no one apologized for it (btw when the food finally arrived it was not the right items) - Unstable wifi connection (maybe becoz we had corner room?) Of course there are some very friendly and helpful staff who we really appreciate, but there are also some staff need some serious training. It was not a terrible experience overall, but paying a similar price I am sure we can get better services in other hotels in the city.
2022 年 12 月入住 6 晚
RS 于 2023年01月8日 的回复
Dear Valued Guest, Thank you for staying with us during your recent visit to Bangkok and thank you for taking the time to share your constructive feedback with us.While reading through your remarks, we are regret to learn that your stay experience this time went below your expectations. Please accept our sincere apologies at the very outset for any inconvenience occurred. Please rest assured that I will addressed all your remarks with the Department concerns to take immediate correction where required including re-training to ensure our guest satisfaction returns to the level that it should be.We hope that you will give us another chance and should your travel bring you back please reach out to us directly and allowing us to provide you with an even better experience.Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok

10/10 超赞

yan kit

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 7 晚
RS 于 2023年01月3日 的回复
Dear Yan Kit, Thank you for staying with us and we appreciate you taking time sharing your stay experience with us. Looking forward to welcoming you back to our hotel again in a nearly future. Best Regards, Richard Schestak Managing Director - Siam Kempinski Hotel Bangkok