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Reviews of Bangkok Palace Hotel

4 out of 5
Bangkok Palace Hotel
1091/336 New Phetchburi Road, Bangkok, Bangkok

Reviews

6.2
Rating 10 - Excellent. 56 out of 437 reviews" "
Rating 8 - Good. 142 out of 437 reviews" "
Rating 6 - Okay. 98 out of 437 reviews" "
Rating 4 - Poor. 67 out of 437 reviews" "
Rating 2 - Terrible. 74 out of 437 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Yuki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from The Management on 9 Jan 2024
Greetings from Bangkok Palace Hotel!Thank you for booking our property and for leaving your feedback. We always strive to provide the best possible holiday experience to all our guests, and we regret to hear that we did not meet your expectations during your stay. We would like to know more details about your experience so that we can improve and make your next visit a splendid one.We hope to hear from you soon.Best regards,The Management

4/10 Poor

Vipul

Stayed 2 nights in Dec 2023
Response from Bangkok Palace Hotel on 9 Jan 2024
Dear Vipul,Greetings from Bangkok Palace Hotel!Many thanks for choosing to visit our hotel! We always aim to provide satisfaction to all our guests, and we are disappointed that this was not met during your stay. May we know what transpired during your visit so that we can improve and make your next visit a better one.We hope to have the chance to serve you again.Best regards,The Management

2/10 Terrible

Vipul

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bangkok Palace Hotel on 9 Jan 2024
Dear Vipul,Greetings from Bangkok Palace Hotel!We would like to thank you for booking our property. Sadly, your stay did not seem to meet your expectations. We would highly appreciate it if you could share with us some details on what we could have done to make your experience better.We welcome the opportunity to have you back for a lovelier visit.Best regards,The Management

6/10 Okay

Analiza Henedina

Travelled with partner
Disliked: Property conditions & facilities
I was disappointed with the property, staff is rude or maybe they just dont know how to speak english. The property has a funky smell in the hallway that can be associated with old buidlings.
Stayed 3 nights in Nov 2023
Response from Bangkok Palace Hotel on 9 Jan 2024
Dear Analiza,Greetings from Bangkok Palace Hotel!Thank you for staying at our property and for sharing your experience. We understand your disappointment and sincerely apologize for the inconvenience you had. This is not the kind of experience we were hoping you'll have with us. Rest assured that we will retrain our staff members to ensure that warmth is maintained while providing the best possible customer experience to all our guests. We will also coordinate with our housekeeping team to rectify the other concerns.We hope to have the chance to welcome you back for a much better stay.Best regards,The Management

8/10 Good

Mark

Liked: Cleanliness, room comfort
Classic mid century modern hotel - great value
This hotel dates to the 1980s, and hasn't had major renovations since then, which might be a good thing depending on your perspective. I got a great deal, and for the money, it was a real treat. Nice big pool where you can do serious laps. Nicely appointed breakfast.
Stayed 2 nights in Sep 2023
Response from Ms. Penn M. on 28 Sept 2023
Dear Valued CustomerThank you very much for your kind words.We are thrilled that you loved your experience and we’re very happy to hear. Guest’s experience and satisfaction is our priority.We look forward to welcoming you again.Best regards,The Management Team

2/10 Terrible

HOOMAN, LONDON

Disliked: Cleanliness, staff & service, property conditions & facilities
2 Rude receptionists for tens people waiting for check in i felt a bit racist reacting by them. check out at 5 am of big groups of tours, shouting and making noise in morning no body was warning them.not worthed money for this hotel.cockroach in room.many single men around and not comfortable area for women in swimming pool and other areas.never and ever go there again.
Stayed 4 nights in Jun 2023
Response from Ms. Penn M. on 12 Jul 2023
Dear Valued Guest,We are sincerely concerned about your perception of our hotel. We are disappointed to learn that we fell short of your expectation this occasion, please accept our sincere apology for this inconveniences caused. Please rest assured that we have addressed this situation with our department head concerned so that the corrective action can be taken to prevent recurrence. Your comments are valuable to us and we appreciate you bringing them to our attention. it is very useful to help us maintain our service quality an standards.We hope that despite your recent experience, you will give us the opportunity on a future occasion to show that we can and usually do provide a better standard of services.

4/10 Poor

Chetan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff (male) at the reception (not the cashier) was not co-operative. First of all, there is a weird practice of 1000THB to be deposited at time of check in. While checking out, there was a queue at cashier & hence requested the reception staff to cover for cashier, for which, the attendant was rude.
Stayed 3 nights in May 2023
Response from Ms. Penn on 7 Jul 2023
Dear Guest,THB 1,000.- is a refundable deposit. It's the policy.

8/10 Good

Elijah James

Liked: Cleanliness, staff & service, property conditions & facilities
Bangkok Palace
The overall aesthetic of the hotel is pleasant. The pool is beautiful. The gym is well equipped. The hours are a little minimal, however. Both facilities close at 5:30 pm. The breakfast buffet offers Thai, Indian, and Western options. It’s above average. The housekeeping crew are excellent and if you need anything will be at your door within a minute or two!
Stayed 2 nights in Mar 2023
Response from Ms. Penn M. on 10 Mar 2023
Dear Mr. James,Thank you very much for staying with us.It's always inspiring to receive such positive feedback from our valued guest.Best regards,

8/10 Good

Sioeli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please add Safe's. there were no in room safes at this hotel. Everything else was ok.
Response from Ms. Penn M. on 17 Jan 2023
Dear Valued Guest,Safe is available behind the Front Desk, However, Safe Box in rooms are only available in Executive Room & Jr. Suite.Thank you very much,

8/10 Good

Phengkun, west valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for me
Response from Penn on 11 Jan 2023
Dear Guest,Thank you very much.Best regards

6/10 Okay

Punithavathi

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hardly a hotel, more like a motel
Entrance to the hotel is tricky.Very hard to be picked/dropped up by grab car.Long uncomfortable walk to the nearest shopping and eating area.Room was dusty and old.I had to clean it myself after the housekeeping leaves.Found dead cockroaches on the floor. Breakfast was yuck! Stale and basic.The only ‘meat’ was egg. The lobby was always crowded. I stayed a week and couldn’t change hotel cos I paid upfront.
Stayed 7 nights in Aug 2022

8/10 Good

THAKKER

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Ms. Penn M. on 31 Aug 2022
Thank you very much for sharing your experience.

6/10 Okay

Gregory Charles

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The mandatory quarantine makes the stay very unpleasant . Pool, fitness center and business were all shut down. Staff was pleasant enough but the situation with quarantine was very difficult.
Stayed 6 nights in Feb 2022
Response from Ms. Penn on 4 Mar 2022
Dear Valued Guest, Thank you for sharing your experience. May we clarify that both Fitness and Pool is closed due to the Government regulation in order to prevent safety. Best regards,

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Mye, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An impressive historical hotel and location and to Neon local market and behind streets are lively and good breakfast too and approachable staff at its best.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Ms. Penn M. on 3 Feb 2020
Dear Guest, Thank you very much for your stay with us. Hope you enjoy your stay. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore overly critical reviews. We had a lovely stay and are world travellers who accept the fact that nothing is perfect. The property is well located near amenities, public transit, good food and shopping but directly next to highway and very low end residences so the pool area is nice but very noisy. The lobby is impressive, ample staff (not the friendliest) very slow to check in and out because of additional rules required to manage such a large property. Infact they rigorously enforce their rules (no picture taking, can’t sit in lobby or cafe unless you’re a paying customer and proper attire in work out and pool area etc.). Details that could easily be improved with better management.
Stayed 1 night in Jan 2020
Response from Ms. Penn M. on 31 Jan 2020
Dear Guest, I have read your comments carefully. We will definitely take action and improve on what you suggested. Sorry for any inconvenience which annoy you. Thank you very much. Best regards,

6/10 Okay

Jeff, Bangkok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I book a room with a Queen size bed, but during check in they said they did not have one, and then said I should had confirmed my book, but Expedia itinerary said they I was book and did not need to confirm. Anyway after pushing for the large bed they found one, and told me they upgraded me to a larger king size. So that worked out. There are large groups of tours coming and going, which was weakness, but with a hotel that size it is expected.
Stayed 2 nights in Jan 2020
Response from Ms. Penn M. on 27 Jan 2020
Dear Guest, Thank you very much for your stay with us. Regarding Bed, We always inform our guest IT'S SUBJECT TO ROOM AVAILABILITY and we can't guarantee. Please check up check in. FYI. Thank you very much Best regards,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unfortunately the staff in the hotel are really unprofessional. They did as a favour to check as in earlier than the time and we appreciate that even if we had to compromise in the room type and go in a twin! But other than that nothing positive
Stayed 3 nights in Jan 2020
Response from Ms. Penn M. on 27 Jan 2020
Dear Guest, Room type . IT' SUBJECT TO ROOM AVAILABILITY upon arrival. We can't guarantee the Bed Type. FYI. Thank you very much. Best regards,

6/10 Okay

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Ms. Penn M. on 7 Jan 2020
Dear Guest, Thank you very much for rating our Hotel. Best regards,

6/10 Okay

Pushpavaly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy guest
This hotel needs to upgrade their rooms. Its so bad. Ssome staff at tge hotel is so rude to tte guest.
Stayed 5 nights in Dec 2019
Response from Ms. Penn M. on 30 Dec 2019
Dear Guest, Thank you for the message. Have noted for and improvement. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the amenities. I did not like the reception, they are slow
Stayed 4 nights in Dec 2019
Response from Ms. Penn M. on 27 Dec 2019
Dear Guest, We're very disappointed to hear that you didn't like our Reception. Please accept our apologies for any inconvenience. Thank you very much for your stay with us. Best regards,

6/10 Okay

JUN

Disliked: Staff & service
Stayed 3 nights in Dec 2019

4/10 Poor

Stan

Business traveller
Stayed 7 nights in Dec 2019
Response from Ms. Penn M. on 19 Dec 2019
Dear Guest, Thank you very much for your stay with us. I hope you have a pleasant stay. With best regards,

10/10 Excellent

Deepa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The Hotel is excellent but only the shower in poor condition
Stayed 4 nights in Dec 2019
Response from Ms. Penn M. on 17 Dec 2019
Dear Guest, Thank you very much for your stay with us recently. Please accept our apologies about the shower. Have you informed our housekeeping Team ? Once again Thank you very much for let us know. Best regards.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Too many cockroaches. Cockroaches everywhere throughout the hotel. Cockroaches in the room, cockroaches at the restaurant and everywhere. Only the lobby looks fancy but the rooms are very old and need repairs. It looks like a 3 or 2 star motel.
Stayed 2 nights in Dec 2019
Response from Ms. Penn M. on 17 Dec 2019
Dear Guest, Thank you very much for sharing your comments. Our Housekeeping Team cleans the rooms on a daily basis besides heavy cleaning on low occupancy days. Thank you very much once again. Best regards,

8/10 Good

Martin

Liked: Property conditions & facilities
Some of the previous reviews on this hotel have not been so good , in general I was quiet happy. Clean and well presented also staff where a as helpful as they could be in the reception and the rooms where ample.. Location a little hard to find but close enough to the local nightlife in a short taxi or Took Took ride. A good budget option with a nice outdoor pool and a gym available 👍Focus a little to much on large groups maybe....
Stayed 3 nights in Nov 2019
Response from Ms. Penn M. on 22 Nov 2019
Dear Valued Guest, We're very pleased to hear your comments. Thank you very much. We hope to have an opportunity to welcome you back again. Thank you very much. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythings goos except closure of side door . It will be better if it remain open till 12am
Stayed 3 nights in Nov 2019
Response from Ms. Penn M. on 20 Nov 2019
Dear Value Guest, We're pleased to hear that you're happy with our Hotel except the other entrance. I have brought to our management Team to solve the issue. Thank you very much for your comments. With best regards,

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good at all.
Stayed 2 nights in Nov 2019
Response from Ms. Penn M. on 20 Nov 2019
Dear Valued Guest, Thank you for your stay with us. We're very sorry to hear that you're not happy with our Hotel. Please accept our sincere apologies for any inconvenience caused. Best regards

4/10 Poor

Maria S

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ms. Penn M. on 18 Nov 2019
Dear Valued Guest, Thank you for your stay at Bangkok Palace Hotel. We hope you have a pleasant stay.

6/10 Okay

Lisa

Stayed 1 night in Nov 2019

2/10 Terrible

Peiyan

Stayed 6 nights in Nov 2019

6/10 Okay

Francisco

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Ms. Penn M. on 11 Nov 2019
Dear Valued Guest, Thank you very much for your stay with us and rating our Hotel. We hope to welcoming you back soon again. With Best regards,

4/10 Poor

Wilbert, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just bad. Never again.
Booked a room for two pax. End up told me I have to pay extra (for the second pax) upon check-in. Told by the two service staff at the counter and one manager, Ms. Penn that my room was for one pax only. After a few email exchange, Ms. Penn insisted that's the hotel policy. When booking, it was clearly stated, one room for a maximum of two pax. Also, toilet wasn't working (flooded even when there's nothing in the bowl), requested to change room. However, service was slow and had to call the reception 3 times. All in all, it was really a bad experience for me considering this is the first ever time I wrote a negative review after traveling extensively for more ten years. In the end, we didn't stay for the entire duration that we booked (paid for). Upon check out, one of the hotel staff was puzzled as to why we were checking out earlier. After we told her what happened (not the previous 3 above mentioned staff), she told us that actually we can stay on - and that no money is required for the 2nd pax. By then we were already very pissed and rather spend our money elsewhere than to receive such treatment (make it so hard for us to check in to begin with). Just bad. Never again.
Stayed 5 nights in Oct 2019
Response from Ms. Penn M. on 21 Nov 2019
Dear Valued Guest, Thank you for your time sharing your experience. I'm very sorry regarding 1 or 2 persons in a room. I also remembered very well that my answer was : 1) If you can provide us 2nd guest person Name. 2) She/He must check in at the same time with you with passport OR I.D. due to we have to report the immigration daily and this is the rule. 3) Without the above 2, Hotel will have to charge THB 1,000.- PER TIME Sorry but nothing much we can do. We apologize for misunderstanding. Sincerely yours,

2/10 Terrible

SOE LINN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad for everything
Stayed 13 nights in Oct 2019
Response from Ms. Penn M. on 24 Oct 2019
Dear Mr. Linn, Thank you very much for your time sharing your perceptions of the Hotel. We are very disappointed to learn that you're not happy with the Hotel. We would appreciate if you could specify on which section because we don't think that everything ? It's not possible since we have quite many good reviews from other guests. Best regards,

8/10 Good

Shawn

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 5 nights in Sep 2019
Response from Ms. Penn M. on 3 Oct 2019
Dear Guest, Thank you very much for giving us high rating. Please enjoy stay. Best regards,

10/10 Excellent

JAWED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Ms. Penn M. Online Section/Sales Department on 2 Oct 2019
Dear Guest, Thank you very kindly for your good rating which means you're very happy during your stay at the Hotel. Thank you very much once again. Best regards

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Ms. Penn M. on 6 Sept 2019
Dear Guest, We are very sorry to learn that you Rate us 2 from 5. May we know the problem?

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Welcome to the Cockroach Palace Hotel where you will enter a dystopian world of loudspeaker announcements and posters of rules and regulations. Where the staff dare not smile for fear of being carried away to room 101 by the curious men aplenty dressed in black suits, who patrol the hotel like Dobermans gaurding some mafioso penthouse. You are in a different world now. Forget about the freedoms you enjoyed before you entered through the glass doors. Don't be fooled by the grandeur of the lobby with its cascading crystal chandeliers and polished wooden panels. You entered those doors of your own free will. No one forced you. You are here by choice. What you have entered is the middle ground between light and shadow, between science and superstition, and it lies between the pit of man's fears and the summit of his knowledge. This is the dimension of imagination. It is an area which we call the Twilight Zone. We arrived back in Bangkok very early that day and reached the Cockroach Palace Hotel at about 6am. We had booked for three nights after seeing the hotel on Hotels.com promising a warm welcome, luxuriant rooms, the promise of a varied and tasty breakfast and a large outdoor pool, exactly what we needed after three weeks travelling around South East Asia. On arrival we were offered early check in for about £50 which we turned down and decided to wait until later. Still awaiting our warm welcome and a smile we decided to have a coffee in the lobby bakery. All tables had a s
Stayed 3 nights in Aug 2019

2/10 Terrible

Nik, Melbourne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very rude and unprofessional, showers in the room is joke, TV doesn't work. Extra water bottle is charged too.. Highly UN-recommended place to explore wonderful Bangkok.
Stayed 1 night in Jul 2019
Response from Ms. Penn M. on 7 Sept 2019
Dear Guest, Your review is very useful to the Hotel. We will share your comments to our Management Team. Thank you for sharing. Best regards ,

4/10 Poor

kripa

Disliked: Staff & service
You can read from the review great disappointment
First time and never will i return..first no king size bed after calling and requesting as was my belated birthday fine stayed in the rm with two beds moved together.Bed bugges bit us the whole ng.small roaches in the toilet told reception apoloise and thats it didnt bother to go further.Next morning 9am the hk rings the bell to clean the rm told come after 3pm.At 10am another call comes and at 11am another call i asked them i already informed after 3pm.Asked me if i was an indian.Is this what u teach your staff he laughed and hang up.The worst bar i had had mosquitoo bit us..ghosh just wonder hw this hotel is still surviving..The only people who i can say were friendly concierge and rm attendant rattapol thumps up to him great staff..Is a disappointment when you also work in the hotel line to see this kind of service
Stayed 3 nights in Jun 2019
Response from Ms. Penn M. on 7 Sept 2019
Dear Guest, We sincerely concerned about your perceptions of our Hotel. It's truly disappointing to hear of the negative experience. Please accept our shortfall in service you experienced during your stay. Your comments are very useful to help us maintain our service quality and which guide us better serving our guests. Meanwhile, we thank you very much at least you're happy with our staff Rattapol. Best regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Hotel self identifies as luxury .......
Staff are so rude and room was dirty, don’t be fooled by the concierge or lobby! 30 min check in and 20 min check out whilst they check if you have been drinking any of the minibar before you get a 2000 baht CASH deposit back. Spend a bit more and have the real experience. These lot are a sham :-)
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The foods of buffet breakfast was same everyday which i didn't like and also the housekeeping staff was asking for the tips.
Stayed 4 nights in Jun 2019

2/10 Terrible

David

Disliked: Staff & service
I could have been in Bombay
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

NickW

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasing interior and decent breakfast. Swimming pool area a little characterless and an unmanned bar, with no music
Stayed 2 nights in May 2019

6/10 Okay

Supattha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel should’ve opened the back door gate for ppl who likes to hang out at night. Not saying open all the time but may be till midnight. We had to walk around the hotel to go in through the front gate at 10pm.
Stayed 4 nights in Apr 2019
Response from Ms. Penn M. on 24 May 2019
Will bring your comments to our management Team. Thank you very much.

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2019

2/10 Terrible

Max, Dubai

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst ever hotel i stayed. 1- Photos in sites are the same but doesnot match in reality. I am quite sure you will be very disappointed when u see the Hotel in real. 2- Rooms are dirty. Very dirty. I asked twice to clean properly. Very dirty room. 3- Everyday u will see cockroach in the room. 4- This hotel is for groups from India only. 5- Breakfast is ok. Everyday the same food. No Thai touch. After 2 days, I guarantee you will get bored. 6- On the walls inside the Hotel you will see "if you do this Hotel will FINE you, if you do that Hotel will FINE you". I didnot feel that i was staying in the Hotel. 7- For the first time in my life I saw king bed on wheels. You sit- noisy, stand- noisy, move- noise. What a bad sleep I had. Never gonna forget this hotel. :( 8- The worst were - Staff of the Hotel, including a female manager who did check in for us. What a rude attitude she showed. I am so disappointed.
Stayed 8 nights in Apr 2019