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Reviews of Galleria 12 Sukhumvit Bangkok by Compass Hospitality

4 out of 5
Galleria 12 Sukhumvit Bangkok by Compass Hospitality
81/83 Sukhumvit Soi 12, Sukhumvit Road, Khlong Toei, Bangkok

Reviews

8.0

Very good

Rating 10 - Excellent. 168 out of 567 reviews" "
Rating 8 - Good. 268 out of 567 reviews" "
Rating 6 - Okay. 85 out of 567 reviews" "
Rating 4 - Poor. 32 out of 567 reviews" "
Rating 2 - Terrible. 14 out of 567 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were exceptional, nothing was too much trouble for them.
Stayed 2 nights in Feb 2024

8/10 Good

MORGAN

Liked: Staff & service
Disliked: Property conditions & facilities
Great location.. just a bit disappointed in my room .. some things not working mainly lights and TV but a attempt was made to fix them good enough to use.. and small cockroaches.. not a lot but they are there
Stayed 1 night in Mar 2024

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

ARAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Less than 10 mins walk from Terminal 21 mall. Plenty of places to eat around. Spacious room. Staff were all friendly and helpful. Will definitely stay again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Wade

Great place great staff
Stayed 3 nights in Jan 2024

8/10 Good

Wonneda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Wonneda

Stayed 1 night in Jan 2024

2/10 Terrible

Rick

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Its a very cheap motel quality, pretty far from main street.
Stayed 6 nights in Dec 2023

6/10 Okay

PUI MING

Stayed 2 nights in Dec 2023

2/10 Terrible

Stewart

Stayed 7 nights in Dec 2023

4/10 Poor

Cesar

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lacking quality of hotel equipment, no iron no dr
The television never worked after asking for over 4 days of trying to get it fixed.,,? Got a different room,,!!
Stayed 6 nights in Dec 2023

10/10 Excellent

Seung Hyeok

Stayed 2 nights in Dec 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Tahled

Stayed 1 night in Nov 2023

6/10 Okay

naser

Stayed 26 nights in Oct 2023
Response from Adil Rashid | Operations Manager on 22 Nov 2023
Dear Naser,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet clean good service
Stayed 4 nights in Nov 2023
Response from Adil Rashid | Operations Manager on 15 Nov 2023
Dear Cedric,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

jong min

Stayed 4 nights in Nov 2023
Response from Adil Rashid | Operations Manager on 10 Nov 2023
Dear Jong Min,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Thiam Wah

Stayed 5 nights in Oct 2023
Response from Adil Rashid | Operations Manager on 23 Oct 2023
Dear Thiam Wah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

kam Yuen

Stayed 3 nights in Oct 2023
Response from Adil Rashid | Operations Manager on 23 Oct 2023
Dear Kam Yuen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
For value its hard to beat...big rooms...gym ...handy to everything .. my go to hotel
Stayed 1 night in Oct 2023
Response from Adil Rashid | Operations Manager on 9 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

sungjoo

Stayed 1 night in May 2023
Response from Adil Rashid | Operations Manager on 7 Oct 2023
Dear Sungjoo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Antony L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look good hotel
Amazing Hotel, near a busy area. safe and nice, good friendly staff!
Stayed 2 nights in Sep 2023
Response from Adil Rashid | Operations Manager on 23 Sept 2023
Dear AntonyThank you for taking the time to share your feedback. Your comments are well noted and will be used for further improvement.We hope to welcome you back to our hotel very soon!

4/10 Poor

Simon

Disliked: Cleanliness, property conditions & facilities
Make sure you get a room looking over the pool or they are dark and pokie.
Stayed 2 nights in Aug 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Simon,Thank you for taking the time to share your feedback. Rooms facing the pool are listed as 'Cool" rooms on booking sources.We hope to welcome you back to our hotel very soon!Yours sincerely，

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoking area is right outside the front door. Lots of smokers seem to stay there. Hold your breath!
Stayed 2 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Dave,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Yours sincerely，

10/10 Excellent

EUIHYEONG

Stayed 3 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear EUIHYEONG,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Brock

Liked: Staff & service
Disliked: Property conditions & facilities
The walk down suhkumvit 12 alley is pretty smelly. The rooms and the entire hotel seem cramped for space. The staff are friendly and helpful. The one highlight was excellent water flow in the dual head shower. Do not stay here unless you are on a tight budget. I paid for a week and left after 3 days.
Stayed 7 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Brock,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!sincerely，

10/10 Excellent

MAXIME VAN HY HENRI

Stayed 4 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Maxime,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Gheepyeong

Stayed 3 nights in Jul 2023
Response from Adil Rashid | Operations Manager on 27 Aug 2023
Dear Gheepyeong ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

DAEYEONG

Stayed 1 night in Jun 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient to get to BTS station. Sound insulation could be better though as I was able to hear people in the room next door talking late at night
Stayed 3 nights in Jun 2023

10/10 Excellent

Johnny

Stayed 4 nights in May 2023

8/10 Good

John

Stayed 4 nights in May 2023

2/10 Terrible

Daniel

Stayed 4 nights in May 2023

2/10 Terrible

Yongjoo

Stayed 3 nights in May 2023

8/10 Good

Jarl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Adil Rashid | Operations Manager on 27 May 2023
Dear Guest,Thank you for choosing to stay with us at Galleria 12 Hotel Bangkok by Compass Hospitality and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay.We strive to provide superior levels of service to our guests; therefore, your feedback is very important to us, and we thank you again for providing it.Yours sincerely，

10/10 Excellent

dongwoong

Stayed 1 night in May 2023
Response from Adil Rashid | Operations Manager on 27 May 2023
Dear dongwoong ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Christophe

Stayed 5 nights in Apr 2023
Response from Adil Rashid | Operations Manager on 12 May 2023
Dear Christophe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality

4/10 Poor

Faisal

Disliked: Property conditions & facilities
Disappointed
The picture of the room shown on the website is not the same as in real don't be fooled
Stayed 1 night in Apr 2023
Response from Adil Rashid | Operations Manager on 3 May 2023
Dear Faisal,Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us.After a thorough check on both your bookings and details we can assure you that the pictures displayed on your booking source website are correct. You had booked a slender type room on both your bookings. Hence, a slender room was provided to you.The room photos and size details displayed for slender rooms are exactly for the room that was provided to you for your stay. We are sure this must have been a misunderstanding at booking time with various room types to choose from. Nonetheless, While I wish you had a better experience, If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours sincerely，Galleria 12 Hotel Bangkok by Compass Hospitality

10/10 Excellent

Ken

Stayed 1 night in Apr 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Ken,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality

10/10 Excellent

Henry

Stayed 1 night in Apr 2023
Response from Adil Rashid | Operations Manager on 27 May 2023
Dear Henry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

SANG

Stayed 4 nights in Apr 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Sang,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. your comment regarding drinking water and equipment in room is well noted and shared with our team to improve on our services.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours sincerely，Galleria 12 Hotel Bangkok by Compass Hospitality

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Adil Rashid | Operations Manager on 12 May 2023
Dear Brad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and very nice people!
Stayed 28 nights in Mar 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great on the inside but the pool was dirty and the hotel is in an alleyway. You can get their free tuk tuk to the Main Street but not back to the hotel so it can be somewhat unsafe.
Stayed 7 nights in Mar 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Lara,Thank you for taking the time to share your feedback. Your comments have been well noted and shared with our team to act upon for improvement.We hope to welcome you back to our hotel very soon!Yours sincerely，Galleria 12 Hotel Bangkok by Compass Hospitality

10/10 Excellent

CHANGUK

Stayed 1 night in Mar 2023
Response from Adil Rashid | Operations Manager on 12 May 2023
Dear Changuk,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Galleria 12 Hotel Bangkok by Compass Hospitality

10/10 Excellent

Hang

Stayed 4 nights in Mar 2023

2/10 Terrible

LINDA

Disliked: Staff & service, room comfort
Terrible and noisy did not get a good night during my 5 nights stay totall nightmare so noisy corridors and banging doors
Stayed 5 nights in Mar 2023
Response from Adil Rashid | Operations Manager on 1 May 2023
Dear Linda,Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. the noise issue has been taken well into consideration and will be acted upon for improvement.At Galleria 12 Hotel Bangkok by Compass Hospitality, we strive to provide an exclusive service experience for every guest; therefore, your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies regarding the inconveniences caused.Yours sincerely，Galleria 12 Hotel Bangkok by Compass Hospitality

10/10 Excellent

KAZUNORI

Stayed 4 nights in Mar 2023