I want to start by saying that the staff at Goose Living were genuinely wonderful. Everyone I dealt with was kind, responsive, thoughtful, and incredibly gracious, especially after I shared the problems I experienced during my stay. Their customer service after the fact was exceptional: they took my concerns seriously, followed up with me personally, contacted Expedia on my behalf, and successfully helped arrange a refund for my unused second night. I really appreciated how much care they put into trying to make the situation right.
Unfortunately, the room itself did not work well for me. The bed in my Nest View room was extremely firm and did not appear to have a traditional mattress, which left me very sore after barely sleeping. The Wi-Fi was also so weak that it was effectively unusable for work, and the street-facing room had very little sound insulation. I also found the bathroom shower design impractical because water spread across much of the floor, and the lighting in both the bedroom and bathroom was quite dim.
Overall, I had real issues with the physical stay, particularly the bed, Wi-Fi, and noise, but I came away very impressed by the way the Goose Living team handled my concerns. The hotel itself is stylish and thoughtfully designed, and the staff are truly lovely. I hope the room-related issues can be improved because the team deserves a lot of credit for the care and professionalism they showed me.