6/10 Okay
AJUNG
Travelled with family
1 Jun 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was different from the pictures; it didn’t have windows or sunlight at all. Upon check-in, we inquired about the availability of other rooms with windows as we had booked for 4 nights but the front desk staff repeatedly said “the hotel was fully booked, we checked-in late” without providing any supportive explanations, additional information (price differences, options, potential available rooms or dates that we could come back and inquire again, etc.) or making any further supportive effort or intention to help. I even thought the staff was a bit rude or intentionally assigned us to this damp shady room on the first floor.
The rooftop pool didn’t even allow our own water I carried— a staff walked over from their bar/resto area to stop me as soon as I put out my water, which was a bit too much for hotel guests. For hotel guests, it should be open to at least allow own water to hydrate, if possible, I think.
The location is very convenient, we loved the neighborhood. Everything we wanted to explore was walkable.
AJUNG
Stayed 4 nights in May 2024