Sad to see a good hotel with a very miss informed staff in the front. We were giving a bit of trouble at check in due to disinformation in documentation. Three different info per three different employees at the front desk when finally after two times we thought we got it right, my sister in law got charged taxes when we presented the documents correctly and if I wouldn’t have checked or if she would’ve traveled alone. She would’ve left with a 90 cad dollars charge. I had to call in Spanish and ask why the high charge when our bill was only 26cad. Front desk and auditor didnt do their job an updated our room charges. Feel the front staff is not well informed or prepared.also pool is closed until 9am! We stayed in the club room. My sister in law wanted to enjoy a cup of coffee outside in the pool to enjoy the warmth and was denied access. Also nobody checked in the pool area. We were locked out outside the pool for dinner time. We had to yell for help. She was locked out in the morning as well. Was trapped in between two gates. Nobody around to check in the pool area. A bit disappointed considering the price of rooms. Hotel is beautiful sad service.
Jessenia
2025 年 5 月入住 2 晚
10/10 超赞
Deyanira
与家人出行
2025 年 5 月 29 日
满意:清洁度、服务设施、住宿条件和设施
I love this hotel
Deyanira
2025 年 3 月入住 2 晚
10/10 超赞
robert,naples
2025 年 5 月 27 日
robert
2025 年 5 月入住 3 晚
10/10 超赞
Harpreet
2025 年 5 月 13 日
Harpreet
2025 年 5 月入住 1 晚
10/10 超赞
Marcelo,Miami
2025 年 4 月 9 日
Marcelo
2025 年 4 月入住 1 晚
2/10 糟糕
Imran
2025 年 4 月 9 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel. Horrible customer service
Horrible communication with front desk staff. No regard for customers or their privacy. We had a maintenance guy open our door unannounced without knocking. Absolutely disgusting behaviour
Imran
2025 年 4 月入住 1 晚
10/10 超赞
Enrico
商务旅客
2025 年 3 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
New and clean. The best on the area
Enrico
2024 年 12 月入住 3 晚
10/10 超赞
JUAN
2025 年 3 月 26 日
JUAN
2025 年 3 月入住 1 晚
10/10 超赞
Miguel
2025 年 3 月 23 日
Miguel
2025 年 3 月入住 1 晚
10/10 超赞
Dave
2025 年 3 月 23 日
Dave
2025 年 3 月入住 7 晚
10/10 超赞
Michael
与配偶出行, 团体旅客
2025 年 3 月 8 日
Great hotel. Clean
Michael
2025 年 2 月入住 3 晚
10/10 超赞
Jose
2025 年 3 月 7 日
满意:住宿条件和设施,清洁度
Jose
2025 年 3 月入住 1 晚
10/10 超赞
Carlos
2025 年 2 月 21 日
Carlos
2025 年 2 月入住 1 晚
10/10 超赞
WK
2025 年 2 月 16 日
WK
2025 年 2 月入住 4 晚
10/10 超赞
Armando
与配偶出行, 商务旅客
2025 年 2 月 8 日
满意:服务设施,清洁度
Great property
Armando
2025 年 1 月入住 3 晚
6/10 一般
isabel c
2025 年 2 月 7 日
满意:清洁度、住宿条件和设施、客房舒适度
isabel c
2024 年 11 月入住 1 晚
10/10 超赞
Carlos
与家人出行
2025 年 2 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent hotel. Staff was very polite and friendly. Will stay again