Highgate Independent Bay Harbor Islands hotels

"Staff is amazing!"

"The stay at this hotel was a great experience. We received an upgrade to a 3 bedroom suite who’s was perfect for 3 ladies. The room was beautiful and the staff were exceptional from the minute we stepped out of the cab at the door."

"Nice place to stay near the airport. On a peaceful side street. Staff are very courteous. "

"Our Miami trip itself was wonderful, but unfortunately our experience at Catalina Hotel & Beach Club was extremely disappointing. We stayed in a two queen poolside room from Sunday through Wednesday and ultimately checked out one day early due to several serious cleanliness, maintenance, and safety concerns. When we arrived, the room was not properly cleaned and we even found trash underneath the beds. Several outlets in the room were not functioning and the iron also did not work. The bathroom had a noticeable sewage odor when using the sink, and the room did not include a safe for belongings. There were also concerning safety issues with the room itself. The door had no peephole and no security latch, which made us uncomfortable from a safety standpoint. Basic amenities were lacking as well. We initially had no towels upon arrival and had to locate staff ourselves to obtain them. WiFi was extremely unreliable during the stay. The overall property condition was also disappointing. The elevator was out of service for the entire duration of our stay, hallway carpets were visibly dirty, and the rooftop pool pillows were filthy. Doors throughout the property slam very loudly and the hallways are not soundproof, so noise from staff and other guests was constant. The front desk staff did come to inspect the room after we reported the issues and refunded our resort fee, which we appreciated. We ultimately escalated the matter through Expedia, who refunded the unused night."

"One of my favorite stays in miami"

"Airport shuttle services were very helpful and attentive. The Hotel was old and a bit aged. The staff were kind and helpful."

"Very modern hotel. Tech savvy room. Easy to walk to restaurants and shops. Would definitely stay there again."

"Room was dirty! Floor was filthy I couldn't even walk to the bathroom with out my shoes. Husband complained to front desk, he was told all housekeeper were gone. Did not offer anything as a solution! Husband asked for a mop and extra towels, never received either! The pictures look good , don't let that fool you! No control on air conditioner- it was on full blast or I had to turn it completely off. it was very loud, hard to sleep with it on! Restaurant bathrooms disgusting! The elevator had a crack in the middle of the floor and it felt like it could give way any second!I Expected alot better for this price!"

"Short staff: longer wait times for food, drinks, day beds. I paid ahead of time for my trip via Expedia, hotel staff did not communicate with Expedia and attempted to charge me a second time. "