Indoor pool, pool umbrellas, pool loungers
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Reviews of Crowne Plaza Belgrade, an IHG Hotel

4 out of 5
Crowne Plaza Belgrade, an IHG Hotel
Vladimira Popovica 10, Belgrade

Reviews

9.2

Wonderful

Rating 10 - Excellent. 177 out of 269 reviews" "
Rating 8 - Good. 70 out of 269 reviews" "
Rating 6 - Okay. 16 out of 269 reviews" "
Rating 4 - Poor. 2 out of 269 reviews" "
Rating 2 - Terrible. 4 out of 269 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Dijana

Liked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2024

8/10 Good

Jasminka

Stayed 1 night in Jan 2024

8/10 Good

John., MIDDLETOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The downsides: the location is not convenient for walking anywhere. Breakfast buffet is disappointing The 'high end' restaurant isn't a place I would recommend.
Stayed 3 nights in Nov 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was terrible and staff wasn’t very solution based. Stayed here a few times great hotel overall
Stayed 2 nights in Nov 2023

8/10 Good

Nikica

Stayed 1 night in Sep 2023

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Maheswaran

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very supportive and efficient
Stayed 1 night in Feb 2023

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best choice in Belgrade
Stayed 1 night in Jan 2023

10/10 Excellent

Vjeran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always at a high level
This is the hotel I always come back to. If everything wasn't right, I certainly wouldn't do it. Everything is clean and tidy, all the facilities that a good hotel should have are there, the food is excellent, and I would especially like to point out the very friendly and efficient staff.
Stayed 2 nights in Jan 2023

10/10 Excellent

Anisorc

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly personnel and convenient accomodation.
Stayed 2 nights in Sep 2022

10/10 Excellent

Slobodan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel close walking distance to Belgrade downtown. We walked very day and enjoyed pool and gym. Staff was phenomenal, went overboard to please guests. I strongly recommend, and will always stay here when visiting Belgrade.
Stayed 2 nights in Sep 2022

8/10 Good

Hamid

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
The concierge staff was so nice and helpful, they upgraded my room after asking with no extra cost. The restaurant staff was always so angry to answer, even if I asked for bill, they always doing bad attitude like ( ooook wait, I’m coming!!!!) Breakfast was good and everything was available. The cleanliness was always good.
Stayed 4 nights in Aug 2022

2/10 Terrible

Qereti

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Simply not Proffesional staff
Stayed 1 night in Aug 2022

10/10 Excellent

Andre, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run hotel Good value
Stayed 3 nights in Aug 2022

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2022

10/10 Excellent

Gowda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Dec 2021

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Could use a customer service upgrade
It’s a nice hotel with a lot of potential but also a lot of room for improvement. I have stayed there many times, but mostly out of convenience (it’s outside of the city center, but very convenient for getting to and from the airport). It also hav a very nice indoor pool and decent hotel gym, but the pool is always packed. Firstly, service is a constant issue. From reception to the restaurant staff, there is a lack of friendliness or willingness to help accommodate. For instance, when I’ve had issues with my room and asked do be moved to another room, I was told that the hotel was fully booked, despite that I cold search on on my mobile and find plenty of rooms still available for the days I was staying on their web site. The breakfast is nice but inconsistent. Some days they offer made to order eggs, other days they don’t. They could also offer more vegetarian and fruit options for those guests that are not big meat eaters first thing in the morning Lastly, the 19€ per day parking charge is outrageous, especially for Serbian standards and given that it’s self parking and only a small portion of the perking is covered. Not to mention that the covered spaces are usually reserved for “VIPs.” The worst part is that if you come by car, you are completely held hostage and have to pay the exorbitant parking fee as there is no other parking option available in the area. I really hate when hotels employ such sneaky practices just to siphon more money out of their guests
Stayed 5 nights in Dec 2021

10/10 Excellent

Nemanja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Albert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Oct 2021

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay overall!
Gréât hôtel, all the amenities, very comfortable, great spa
Stayed 1 night in Sep 2021

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Meir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent services best breakfast room are comfortable dinner was amazing this is my favourite place to stay in Belgrade
Stayed 2 nights in Aug 2021

8/10 Good

Daniel M.

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel, with some service issues
This was my fourth time staying at the Crowne Plaza Belgrade and I was a bit disappointed with the service level on this trip. Upon checking in, I asked if it was possible to upgrade my room (for an additional payment, not complimentary) to a higher category, but I was told by the receptionist that there were no other higher category rooms available, despite that when I checked on hotels.com app, there were plenty of rooms available. When I confronted her on this she asked the manager to step in who initially claimed that the app was wrong, and no other rooms were available, but in the end gave some poor excuse about having "Indian guests under quarantine" in the hotel and that the rooms were on the same floor as the quarantined guests therefore he didn't want to put any other guests in those rooms. This excuse seemed odd and I don't understand why the hotel was not interested in upselling me to a higher category room. Next when the key the receptionist gave me didn't work in the elevator, she insisted that I wasn't inserting it correctly and, rather than just making a new key, walked to the elevator to show me how to use it... when she tried to use it, surprise, surprise, it didn't work for her either and she had to make a new key, what she should have done in the first place instead of insisting that I was not inserting the key into the elevator properly.... it was just a lot of unnecessary wasted time and really poor customer service.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, staff very friendly and helpful.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 1 night in Jun 2021
Response from Zarko on 22 Jun 2021
Dear guest, Thank you for your review. We are glad that you enjoyed your stay and we hope to welcome you back on many further occasions. Kind regards, Zarko Zivotic, guest relation

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Zarko on 22 Jun 2021
Dear guest, Thank you for your review. We are glad that you enjoyed your stay and we hope to welcome you back on many further occasions. Kind regards, Zarko Zivotic, guest relation

8/10 Good

Verified traveller

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property but extra things are overpriced for Serbia
Stayed 1 night in Apr 2021
Response from Zarko on 15 May 2021
Dear guest, Thank you for your review. We are glad that you mainly enjoyed your stay. We are sorry that you felt the prices are higher but are in line with the level of service provided. We hope to have you with us again. Kind regards, Zarko Zivotic, guest relation

10/10 Excellent

NENAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza Belgrade
One of the best hotels in Belgrade. 10 minutes away from airport.
Stayed 1 night in Apr 2021
Response from Zarko on 15 May 2021
Dear Nenad, Thank you for your review. We are glad that you enjoyed your stay and we hope to welcome you back in the future. Kind regards, Zarko Zivotic, guest relation

10/10 Excellent

Miroslava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Zarko on 15 May 2021
Dear Miroslava, Thank you for your review. We are glad that you enjoyed your stay and we hope to welcome you back in the future. Kind regards, Zarko Zivotic, guest relation

8/10 Good

Nail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

dana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Crowne Plaza Belgrade on 3 Nov 2020
Dear Dana, Thank you for your positive review. We are glad you had pleasant experience at Crowne Plaza Hotel. Warm Regards, Marijana Bogdanovic

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Tier of Belgrade
Extremely helpful concierge staff. True to Crowne Plaza brand expectations of professionalism and cleanliness. Not the most convenient location for visiting the old town, but worth the short extra distance since it has far nicer and more modern facilities than any hotels in the main center.
Stayed 4 nights in Oct 2020
Response from Crowne Plaza Belgrade on 13 Oct 2020
Dear Allen, We are pleased you had such a pleasant stay with us. Looking forward to welcoming you again. Warm Regards, Crowne Plaza Belgrade

8/10 Good

Ivan

Business traveller
Liked: Staff & service, room comfort
Stayed 7 nights in Sep 2020

10/10 Excellent

Nina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Zarko Zivotic on 1 May 2020
Dear Nina, Thank you for your review and high grade. We hope that all was enjoyable with your stay and we hope to welcome you back on many further occasions. Kind regards, Zarko Zivotic, guest relations

6/10 Okay

Verified traveller

Disliked: Staff & service
Overall nothing special. Not one of the better hotels in Belgrade.
Stayed 2 nights in Dec 2019

8/10 Good

VERED

Stayed 4 nights in Dec 2019

6/10 Okay

Plamen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Zarko Zivotic on 8 Jan 2020
Dear valued guest, Thank you for your review. We are disappointed to see that the grade was a 6 out of 10 and we would like to invite you to contact us directly to provide with us with a bit more details so that we can see what the issue was Kind regards, Zarko Zivotic, guest relations

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Zarko Zivotic on 8 Jan 2020
Dear valued guest, Thank you for your review and high grade. We are glad that you enjoyed your stay and we hope to welcome you back again on many further occasions. Kind regards, Zarko Zivotic, guest relations

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Good room and amenities, good breakfast, and friendly staff. The only issue is the location; however, the reception can order a taxi for you which usually comes within a minute or so.
Stayed 4 nights in Jul 2019
Response from Zarko Zivotic, guest relations on 11 Sept 2019
Dear guest, Thank you very much for your review and praise of our staff and breakfast. We are glad you had a nice stay with us and hope to see you soon again. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for business. Great gym, breakfast, Club level. Great service throughout
Stayed 6 nights in Aug 2019
Response from Zarko Zivotic, guest relations on 11 Sept 2019
Dear valued guest, Thank you for your review and praise for your staff. We are glad that you have enjoyed your stay and hope to see you soon again. Kind regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Zarko Zivotic, guest relations on 11 Sept 2019
Dear guest, Thank you for your review and so sorry to hear that you were not satisfied with your stay. If we would be able to know what the issue was so that we can investigate the issue. Thank you and kind regards

8/10 Good

Branimir

Liked: Cleanliness
Disliked: Room comfort
Belgrade stay
I had expected far more from Crowne Plaza brand. Parking is small and restricted (underroof parking is obviously for those who come with limo). Rooms are quite small (although I had upgrade to club room). Bathroom doors are old, heavy to move and make unneccesary noise and don’t close totally. Breakfast was good, but you can’t go if you have flip-flops although in long paints, but sandals are OK??? Few other minor mistakes... staff is great and doing all efforts to improve mistakes, all in total 3/5
Stayed 2 nights in Jun 2019
Response from Milena on 9 Jul 2019
Dear valued guest, Thank you for your review and your recent visit. Your opinion does matter to us and your feedback is very valuable. We are so sorry that we failed to meet your expectations, which is our main goal. Regrading the parking, we can assure you that our hotel has the biggest parking lot of all hotels in Belgrade. Our guests are equally important to us, no matter their status. We have, of course, certain protocol and obligations when it comes to government and diplomatic vehicles. Sorry about the door noise, all of our furniture is new but our Engineering department is always available to come immediately and fix the issue. About the dress code, we are trying to establish some basic rules in order to give respect to all our guests that come from different cultures and nations. It is not always easy but we will do our best to make that more clear to our guests. Thank you for praising our staff. Hope we will have a chance to welcome you again and show you our improvements. Kind regards, Milena Milojević Guest Relations Crowne Plaza Belgrade

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, nice rooms Nice view of the city ( stayed at 5th floor and view towards city).
Stayed 3 nights in Jun 2019
Response from Milena on 25 Jun 2019
Dear valued guest, Thank you for your review and your recent visit. We are glad if you had nice time with us. Looking forward to hosting you again. Kind regards, Milena Milojević Guest Relations Crowne Plaza Belgrade

10/10 Excellent

SAGAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay when in Belgrade
The stay was excellent. The staff at Crowne Plaza was extremely friendly and hospitable. The rooms are clean and the food is lovely. The property has a very good swimming pool and fitness centre as well.
Stayed 3 nights in May 2019
Response from Milena on 3 Jun 2019
Dear valued guest, Thank you for your review and your recent visit. We are glad if you had nice time with us and looking forward to hosting you again. Kind regards, Milena Milojević Guest Relations Crowne Plaza Belgrade

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Milena on 25 Jun 2019
Dear valued guest, Thank you for your review and your recent visit. We are glad if you had nice time with us. Looking forward to hosting you again. Kind regards, Milena Milojević Guest Relations

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019
Response from Milena on 3 Apr 2019
Dear valued guest, Thank you for your review and for your recent stay with us. We are glad that you enjoyed your time here. Looking forward to welcoming you again any time soon. Kind regards, Milena Milojević Guest Relations Crowne Plaza Belgrade

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Milena on 3 Apr 2019
Dear valued guest, Thank you for your review and for your recent stay with us. We are glad that you enjoyed your time here. Looking forward to welcoming you again any time soon. Kind regards, Milena Milojević Guest Relations Crowne Plaza Belgrade

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018
Response from Milena on 3 Jan 2019
Dear valued guest, Thank you for your recent stay with us and for your feedback. Looking forward to hosting you again any time soon. Kind regards, Milena Milojević Restaurant Prime Promotion Manager Crowne Plaza Belgrade