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关于贝尔顿坦普尔南 I-35 展览套房酒店的点评

2.5 out of 5
贝尔顿坦普尔南 I-35 展览套房酒店
235 W Loop 121, Belton, TX

点评

7.8

还可以

10 分 - 超赞。150 条好评，共有 367 条点评" "
8 分 - 还可以。105 条好评，共有 367 条点评" "
6 分 - 一般。54 条好评，共有 367 条点评" "
4 分 - 很差。37 条好评，共有 367 条点评" "
2 分 - 糟糕。21 条好评，共有 367 条点评" "

7.8/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Mary

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 2 晚
Evelyn 于 2024年05月20日 的回复
Thank your review. We hope to see you again in the future.

8/10 还可以

Christina Miller

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Evelyn 于 2024年05月20日 的回复
Thank you for your review

6/10 一般

Herbert

与家人出行
Under construction
2024 年 5 月入住 1 晚
Manager 于 2024年05月9日 的回复
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the renovation noise during your stay. We understand how disruptive it can be and regret any discomfort it may have caused. Your comments are important to us, and we will use them to improve our guest experience. We hope to have the opportunity to better serve you in the future.

10/10 超赞

DEANN

与家人出行, 商务旅客
满意：员工和服务
不满意：服务设施
The staff checking in was awesome. The hotel was being remodeled so outside was limited parking and messy. The room was big but obviously still needed remodel completion. Overall a good stay.
2024 年 4 月入住 1 晚
Evelyn 于 2024年05月20日 的回复
Thank you for your review. We hope to see you again in the future when our renovations are done

10/10 超赞

Torence

满意：清洁度、员工和服务、住宿条件和设施
Very courteous and helpful
2024 年 4 月入住 1 晚
Evelyn 于 2024年05月20日 的回复
Thank you for your review

10/10 超赞

Jennifer

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The woman who checked us in was wonderful! I wish I remembered her name because she made us feel so welcome as soon as we walked in! She talked with us about the area, just such a nice person! The property is being renovated so it’s outdated in some areas and new in other areas. Our rooms were outdated but clean and comfortable. Easy parking is a plus.
2024 年 4 月入住 1 晚
Manager 于 2024年05月9日 的回复
Thank you for sharing your experience with us! We're thrilled to hear that our team member made you feel welcome and provided helpful insights about the area. We appreciate your understanding as we work on renovating different parts of our property. It's wonderful to know that despite the ongoing renovations, you found your rooms clean, comfortable, and enjoyed the convenience of easy parking. We hope to welcome you back for another pleasant stay in the future!

8/10 还可以

Seth

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Manager 于 2024年04月2日 的回复
Thank you for taking the time to leave a review! We're glad you had a positive experience overall.

4/10 很差

jon

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
facility was dirty in general. Their was animal feces at the entrance for the entirety of my stay, never cleaned up. One room on my floor appeared to have flooding or other issue as there was a towel shoved under the door for my entire stay. Was never informed of when breakfast was and when I came down it was already over. Staff tried to enter my room while do not disturb sign was claerly hanging on my door. I also had to pay extra to get a late check out and then the staff knocked on my door at 1115am and told me I was late checking out.
2024 年 3 月入住 1 晚
Manager 于 2024年03月20日 的回复
I'm sorry to hear about your disappointing experience. Your feedback is invaluable in helping us improve our service. We'll address these issues immediately to ensure a more pleasant stay for future guests. Please accept our sincere apologies for the inconvenience caused.

6/10 一般

Lyudmila

2024 年 3 月入住 1 晚
Manager 于 2024年05月9日 的回复
We appreciate your feedback and apologize for any shortcomings during your stay. Your comments will help us improve, and we hope to exceed your expectations in the future.

8/10 还可以

Kristofer

2024 年 2 月入住 1 晚
Manager 于 2024年04月2日 的回复
Thank you for your feedback! We're thrilled to hear that you had a positive experience overall. We're always looking for ways to enhance our services.

4/10 很差

Erin

不满意：住宿条件和设施
2024 年 2 月入住 2 晚
Manager 于 2024年02月14日 的回复
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't meet your expectations. Your comments are important to us, and we'll use them to address any areas that need improvement. We hope for the opportunity to better serve you in the future.

10/10 超赞

Vicki

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bed was SO comfortable!
2024 年 2 月入住 1 晚
Manager 于 2024年02月14日 的回复
Thank you for your fantastic review! We're delighted to hear that you found our beds comfortable during your stay. Providing a restful night's sleep is a top priority for us, and we're thrilled that you enjoyed your experience. We hope to welcome you back soon for another comfortable stay!

6/10 一般

David

商务旅客
满意：员工和服务
不满意：清洁度
Bad bath
Bathroom countertop very dirty.
2024 年 1 月入住 1 晚
Manager 于 2024年02月14日 的回复
Thank you for your feedback. We'll certainly take your comments on board to make sure your next stay exceeds your expectations. We look forward to welcoming you back in the future.

8/10 还可以

Mary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Manager 于 2024年01月6日 的回复
Thank you for your positive response.

6/10 一般

Charles，Columbus

满意：员工和服务，清洁度
2023 年 12 月入住 2 晚
Hotel Manager 于 2024年01月3日 的回复
Thanks for the review. Your feedback is what gives us the direction for improvement.

10/10 超赞

Shawn

2023 年 12 月入住 1 晚
Manager 于 2024年02月14日 的回复
Thank you so much for your glowing 5-star review! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a fantastic experience, and it's always rewarding to receive such positive feedback. We hope to welcome you back again soon for another wonderful stay!

6/10 一般

Kristin

不满意：客房舒适度，住宿条件和设施
not satisfied
the hotel was older and we had roaches in our room
2023 年 12 月入住 1 晚
Hotel Manager 于 2024年01月3日 的回复
We apologize for any inconvenience you experienced. Rest assured, we take this seriously and are actively addressing the issue to improve our guests' experiences. Thank you for bringing it to our attention.

6/10 一般

cedric

与家人出行
不满意：服务设施
1 night stay my only issue was I literally had to kill 41 flies that were in the room. Was attending a event at the expo a center easy walk access and the motel was sold out cheap stay but ok
2023 年 12 月入住 1 晚
Hotel Manager 于 2024年01月3日 的回复
Thank you for choosing our hotel and attending the expo! We appreciate your positive feedback on the convenient location and affordable rates. Apologies for the inconvenience with the flies; we're addressing this issue promptly to ensure a more comfortable stay for future guests. We value your input and hope to welcome you back for an even better experience.

10/10 超赞

Mary

2023 年 12 月入住 1 晚
Hotel Manager 于 2024年01月3日 的回复
Thrilled to hear your stay at our hotel was exceptional—your satisfaction is our top priority!

8/10 还可以

Sue

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Manager 于 2024年01月3日 的回复
Appreciate your rating

6/10 一般

Brigham

满意：员工和服务
The property is Sadly in need of an upgrade. Limited to three towels. Had to return the ones we had to get fresh ones.
2023 年 12 月入住 4 晚
Hotel Manager 于 2024年01月3日 的回复
Thank you for sharing your feedback. We apologize for any inconvenience with the condition of our property and the towel issue. We're committed to improvements and appreciate your insights. Please know that your concerns are taken seriously, and we're working to enhance our offerings. We hope you'll consider staying with us again for a more satisfying experience.

2/10 糟糕

Kelli

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Manager 于 2024年01月3日 的回复
We apologize for any inconvenience you experienced. Rest assured, we take this seriously and are actively addressing the issue to improve our guests' experiences. Thank you for bringing it to our attention.

2/10 糟糕

John

商务旅客
Expo Inn Belton TX
Large & many Roaches and staff is awhere of it i was stuck here as vehicle broke down. I was told narmal for the area in this region to have these pest in the rooms.
2023 年 12 月入住 2 晚
Hotel Manager 于 2024年01月3日 的回复
Thank you for your understanding during a challenging time. We appreciate your patience and are actively addressing the pest issue to ensure a more comfortable environment for our guests. Your feedback is invaluable, and we're committed to providing a better experience. If your travels bring you back to the area, we would love the opportunity to exceed your expectations.

2/10 糟糕

Jaron

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Manager 于 2024年01月3日 的回复
We're sorry to hear about your less-than-ideal experience. Your feedback is important to us, and we're actively addressing the concerns raised to enhance our services. We appreciate your input and hope for the opportunity to make it right in the future. We are the new management.

10/10 超赞

Curtis

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very safe and very clean. Pleasant staff and very accommodating. Felt right at home.
2023 年 11 月入住 2 晚
Guest Servies Manager 于 2023年11月27日 的回复
We are happy to hear that your visit went so well.Thank you for the wonderful review.

2/10 糟糕

Brooke

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Dirty.
2023 年 11 月入住 1 晚
Manager 于 2024年01月3日 的回复
We're sorry to hear about your less-than-ideal experience. Your feedback is crucial, and we're actively working to address the issues mentioned to enhance our services. We appreciate your honesty and hope to have the opportunity to make it right in the future.

2/10 糟糕

Patricia

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Very poor, dirty hotel
The hallway carpet we the most filthy carpet I have ever seen with pet stains all over it. The bed was very uncomfortable. Room was by the back door that said it would be locked at 11:00 but it banged shut all night long.
2023 年 11 月入住 2 晚
Manager 于 2024年01月3日 的回复
We apologize for the inconvenience you faced during your stay. Your feedback is crucial, and we're addressing the carpet condition, bed comfort, and the back door noise to ensure a more pleasant experience for future guests. We appreciate your insights and hope to have the chance to provide a better stay in the future.

6/10 一般

Kristi

与家人出行, 商务旅客
不满意：住宿条件和设施，清洁度
The room smelled like old musty smoke. The shower curtain had a ton of mold on the bottom. And there was no TV remote in our room. I would stay next-door next time.
2023 年 11 月入住 1 晚
Manager 于 2024年01月3日 的回复
We're sorry to hear about your experience. Apologies for the unpleasant odor, and missing remote. We take your feedback seriously and are addressing these issues promptly. We value your input and hope you give us another chance to provide a more satisfying stay in the future.

2/10 糟糕

Ruth

与家人出行
不满意：住宿条件和设施，清洁度
Smelly and No Hot Water
To be clear, we intentionally rented a pet friendly room since we were traveling with dogs. However, we were not expecting to be in a room that smelled like a filthy dog kennel. The carpeting was filthy and reeked of urine. When I removed my shoes, the carpeting felt damp and sticky. Part of the room had vinyl flooring, why not the whole room so it can be disinfected and deodorized? Additionally, there was NO hot water. I let the water run a long time hoping to be able to shower, but it NEVER got warmer. My husband and I left at 4:30 AM, and we will never go back there.
2023 年 10 月入住 1 晚

6/10 一般

Kimberly

带宠物出行
不满意：清洁度
Room was not really cleaned and on the last day I killed a huge water bug or roach in the bath area.
2023 年 10 月入住 4 晚

4/10 很差

Aubrey，Round Rock

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The staff was great. However, the room we checked into (on the third floor) reeked of cigarette smoke. Even the bed and curtains did. The towels were old and tattered and there is a large gap between the door and the floor. The carpet was stained and nasty looking. Our first night we got barely any sleep because of a dog that was whining and barking most of the night and a loud woman yelling that she was going to move out of her house for about half an hour and some random dude came knocking on our door in the middle of the night too. We didn't open the door and he went on his way. The second night was better. The hallway smelled of weed a few times (I've got nothing against weed, but I feel like some guests might take issue). I did like the fact that it was within walking distance to the expo center. Overall, not sure I would stay there again.
2023 年 10 月入住 2 晚

2/10 糟糕

Michael

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Do not stay here
Hotel was dirty. Room was not ready when we arrived. No towels. Room was dirty and towels were dirty. Breakfast was gross. Old terrible food.
2023 年 10 月入住 2 晚

8/10 还可以

Eliza

与家人出行
满意：员工和服务
Room was not fresh smelling
2023 年 10 月入住 1 晚

10/10 超赞

Bunny

满意：清洁度、员工和服务、住宿条件和设施
The property was right by the Expo Center.
2023 年 10 月入住 1 晚

10/10 超赞

Frank

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

6/10 一般

Phuong Yen

满意：清洁度
不满意：住宿条件和设施，员工和服务
Low quality with the price paid.
Our TV doesn’t work. No one answered on the first call. Once someone answered she said she will contact a technician. And that was it. No follow up. Also the light in our sink area is not working.
2023 年 10 月入住 1 晚

6/10 一般

Stephen

2023 年 9 月入住 1 晚

8/10 还可以

Dayton

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Guest Servies Manager 于 2023年09月28日 的回复
We appreciate your business. Thank you for the review

4/10 很差

Amy，Belton

与家人出行, 商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Dirty showers No pillow cases Out of key cards Electrical issues Rooms not ready
2023 年 9 月入住 2 晚

4/10 很差

Edward

2023 年 9 月入住 1 晚

4/10 很差

Amy，Belton

团体旅客
不满意：住宿条件和设施
I’ve never seen a property run out of door key cards. Also I rented 9 rooms. Most had no pillow cases. Several smelled of marijuana and more had no pillow cases on the pillows. One has a filthy shower. I will be contacting the manager.
2023 年 9 月入住 1 晚

10/10 超赞

melissa

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Guest Servies Manager 于 2023年09月28日 的回复
We are happy that you enjoyed your stay. We appreicate your business, Thank you for your review

10/10 超赞

Teresa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Guest Servies Manager 于 2023年09月28日 的回复
We are glad that you enjoyed your stay. We appreciate your business. Thank you for the review

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Lies about it being 10/10. True rate 3/10
I selected this hotel based on its highly favorable reviews, which consistently rated it at 10/10. Notably, I did not come across any negative comments regarding issues such as pests. I reserved two rooms, one for my son and his friends. To my surprise, they reported a strong smoke odor and overall uncleanliness. Initially skeptical, I personally checked in and was met with an unpleasant and overpowering odor. In my room I discovered two deceased fleas on the bed covers, which was rather unsettling.While the room itself appeared clean, it emitted a distinct and unpleasant chemical scent. Additionally, the shower curtain emitted a disagreeable odor. The presence of a nearby carnival disrupted my husband's sleep due to loud music and screaming, The condition of the hallway rug left much to be desired. Considering the hotel's pricing, it would be advisable to allocate resources towards professional rug cleaning. The discomfort was such that I avoided placing my bare feet on the floor/rug.Furthermore, I encountered an inconvenience when requesting additional towels. I waited for assistance at the front desk, which was less than ideal. To culminate the experience, the morning staff member did not extend a greeting & appearednotablyunapproachable. In summary, my overall rating for this hotel is significantly lower than the purported 10/10 exceptional reviews. This experience has led me to rate this at hotel 3/10 (on my list of never again stay) wished I had taken pictures.
2023 年 9 月入住 2 晚

6/10 一般

John

2023 年 8 月入住 2 晚
Guest Servies Manager 于 2023年09月28日 的回复
We appreciate your business. Thank you for the kind review.

2/10 糟糕

Shannon

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Blood stained towels and feces on actual mattress under the sheets.
2023 年 8 月入住 1 晚

4/10 很差

Stacey

团体旅客
不满意：客房舒适度，员工和服务
2023 年 8 月入住 2 晚
Guest Servies Manager 于 2023年09月28日 的回复
We appreciate your business. Thank you for the review

10/10 超赞

Lynda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Its close to my family when we visit Very clean
2023 年 8 月入住 1 晚
Guest Servies Manager 于 2023年09月28日 的回复
We appreciate your business. Thank you for the kind review

4/10 很差

真实旅客

满意：客房舒适度，员工和服务
不满意：住宿条件和设施
Total disappointment
Reserved in advance a king suite with the jacuzzi tub. Check in was at 3pm. However, the room wasn't ready until after 6:30pm. Upon entering the room the A/C was malfunctioning. Thermostat was set to 50, but would only cool the room down to 72, and wouldn't turn back on until it had warmed up to 76. The only saving grace for this trip was that they had a regular king suite available that the A/C did work in. That room however had a water roach in the bathroom. All in all, I am not happy with my stay.
2023 年 8 月入住 2 晚

4/10 很差

Marsha

与家人出行
满意：清洁度
不满意：住宿条件和设施，服务设施
The stationary chair was previously broken and then held together with duct tape at the wheels, glad I didnt sit in it and get hurt, also this hotel has little to no amenities, like I can't even get a DnD sign for the door? Terrible service, there was only one worker at the front desk and she was stressed and rude.
2023 年 8 月入住 1 晚