6/10 Okay
Rose D., Urbandale
3 Jun 2024
Liked: Cleanliness
Good & bad
The place was perfect for my family. They need to put skid resistant stripping on the stairs. They were very slick when wet around the pool & hot tub area. My adult daughter had a bad fall. We had to put towels on the stairs to keep from falling/slipping. We were there during the tornado & lost power & internet. There was water coming in under the front door I had to put towels down for. I contacted both weekender management & VRBO & they wouldn’t do anything to compensate us if we left early as we had electric @ home. The property was slightly damaged fascia/siding, pool wouldn’t run, etc. We were able to reset the hot tub.The management Co told us to contact VRBO & VRBO said to contact mgmt company. After we checked out I got a call from the management co asking if we lost electricity. Really? I called & told them about everything including the damages & they acted like they had no clue. I understand it was an act of nature but they could & should have worked w/us somewhat. Other than the storm/electrical/internet/damages the place is perfect for a large family. I had all my kids & grandkids together in one place!
Rose D.
Stayed 2 nights in May 2024