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Reviews of TownePlace Suites by Marriott Bentonville Rogers

2.5 out of 5
TownePlace Suites by Marriott Bentonville Rogers
3100 Se 14th St, Bentonville, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 188 out of 336 reviews" "
Rating 8 - Good. 104 out of 336 reviews" "
Rating 6 - Okay. 32 out of 336 reviews" "
Rating 4 - Poor. 9 out of 336 reviews" "
Rating 2 - Terrible. 3 out of 336 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rick

Travelled with partner
Liked: Cleanliness, staff & service
Dishwasher leaked. Refrigerator didn’t stay shut properly.
Stayed 5 nights in May 2024
Response from Brent. on 10 May 2024
Thank you for staying with us and for reviewing the hotel. We are sorry to see your stay didn't go as planned. We will get these issues taken care of for the next guest and hope to see you again soon.

4/10 Poor

Katharine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arrival, staff worked very hard to allow me to check in early and find a room that was cleaned after traveling a long way, but that’s where the good service ended. I need to note that I did not push for an early check in but was only asking & I was prepared to wait in the lobby if needed. In the room, the AC unit was in need of repair so badly that no one could sleep with it on. It was so loud when it was cooling that it would have woken me up every few minutes, so I opted to turn it off at night. Secondly, the fridge was frozen up, with ice on the shelf, so that when the ice in the fridge was thawing, it leaked onto the floor. Third, the faucet in the kitchenette was leaking over the counter when used. Fourth, there were signs of mice via mouse droppings on the floor. 5th, someone’s dirty socks were still in the room. I was far too tired when I checked in to bother with the AC unit, and the other items showed up later in the 2 night stay. I do expect better than this, but it would have been too cumbersome to change rooms after I was unpacked so I tolerated it all.
Stayed 2 nights in May 2024
Response from Brent H. on 6 May 2024
Thank you for sharing your feedback. I am very sorry to see that your stay did not meet your expectations. It is our goal to provide all of our guests with an excellent stay and we certainly fell short during your stay. Please let me know if there is anything that we can do to resolve or if you have any further feedback.

4/10 Poor

Sarah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shabby, broken desk, dirty bathroom floor. Limited food options in hotel shop.
Stayed 1 night in Apr 2024
Response from Brent H. on 28 Apr 2024
I am sorry to see that your stay did not meet your expectations. We will work to get these items corrected for future guests. We hope to see you again when your travels bring you back to Bentonville.

6/10 Okay

Jean

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Spouse and I traveled with grandchildren, ages 6 & 3. Was looking forward to swimming in the pool that evening. My experience is that children LOVE hotel pools. Well, the pool water was the coldest I have ever experienced and we were EXTREMELY disappointed. EXTREMELY!! Room was spacious, which is why we selected this property. Another sad thing, coffee is only available in the lobby in the mornings during breakfast hours.
Stayed 1 night in Apr 2024
Response from Brent H. on 28 Apr 2024
Thank you for staying with us and sharing your feedback. I am sorry to see that your stay didn't meet your expectations. We will work to make our experience better for future guests. We hope to see you again when your travels bring you back to Bentonville.

10/10 Excellent

John, Valley Center

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brent H. on 28 Apr 2024
Thank you for staying with us and for reviewing the hotel! We hope to see you again soon.

10/10 Excellent

IRY

Good place to stay
Stayed 5 nights in Mar 2024
Response from Brent H. on 28 Apr 2024
Thank you for staying with us and for reviewing the hotel! We hope to see you again soon.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere
Stayed 1 night in Feb 2024
Response from Brent H. on 7 Mar 2024
Thank you for staying with us and for taking the time to review our hotel! We hope to see you again soon.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very accommodating. For the money the room was perfect. Only 1 service for 6 nights seemed inadequate but the front desk would send someone when you requested.
Stayed 6 nights in Feb 2024
Response from Brent H. on 7 Mar 2024
Thank you for staying with us and for taking the time to review our hotel! We hope to see you again soon.

8/10 Good

Pamela

Stayed 1 night in Feb 2024
Response from Brent H. on 28 Apr 2024
Thank you for staying with us and for reviewing the hotel! We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Towne Place Suites
Hotel was great. Wondering if all toilets are as low as the one in our room.
Stayed 2 nights in Feb 2024
Response from Brent H. on 7 Mar 2024
Thank you for staying with us and for taking the time to write a review of the hotel. We look forward to seeing you when you return to Bentonville.

6/10 Okay

anthony

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brent H. on 6 Feb 2024
Thank you for staying with us and for taking the time to review our hotel. We hope to see you again soon.

10/10 Excellent

LuAnn, Guthri

Business traveller
Disliked: Property conditions & facilities
Bathroom is disgusting with brown rust stains down the entire tub. Floors have so much caulk all around they look like a 2 year old painted it on. Not good!!
Stayed 1 night in Feb 2024
Response from Brent H. on 6 Feb 2024
Thank you for staying with us and for taking the time to provide your feedback. I appreciate you bringing these items to our attention so they can be addressed. I am pleased to see that you had an excellent stay and hope to see you again when you return to Bentonville.

2/10 Terrible

Nelson Mateo

Stayed 10 nights in Dec 2023
Response from Brent H. on 30 Jan 2024
I am sorry to see you stay did not go as planned. I am looking, but I don't see a record of your reservation. Please contact the hotel at 479-621-0202 if you would like to provide further details about your stay.

10/10 Excellent

MIRIAM

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location along the highway with food establishments around the area. Clean room with full-equipped kitchenette and comfy beds. Decent breakfast. Friendly staff.
Stayed 1 night in Dec 2023
Response from Brent H. on 30 Jan 2024
Thank you for staying with us and for taking the time to review our hotel.

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay
Service was great, room was pretty good. Very clean, needed a little maintenance tlc, but overall was fine. My only disappointment really was the breakfast options. The frozen omelets were gross, more fresh options would have been better.
Stayed 3 nights in Dec 2023
Response from Brent H. on 30 Jan 2024
Thank you for staying with us and for taking the time to review our hotel! We are changing some of the breakfast offerings in an effort to better serve our guests. We hope they will better suit your needs the next time you stay.

10/10 Excellent

Kristal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, they let me do a late checkout till 3 because I had worked all night. Great value for what you get.
Stayed 1 night in Dec 2023
Response from Brent H. on 30 Jan 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Giacomo

Stayed 1 night in Dec 2023
Response from Brent H. on 30 Jan 2024
Thank you for staying with us and for taking the time to review our hotel! We are delighted to see you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the hotel itself was clean and safe
Stayed 1 night in Nov 2023
Response from Brent H. on 1 Dec 2023
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Vince

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy rooms with nice kitchens. Bathrooms were small with low toilets, which isn’t ideal for tall or older people. Also, the TV was pretty small for the room. Having said that, it was still a very pleasant stay. Staff was very nice, and I would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Brent H. on 1 Dec 2023
Thank you for staying with us and for reviewing the hotel. We hope to see you again soon.

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brent H. on 1 Dec 2023
Thank you for staying with us and for taking the time to review the hotel! We hope to see you again soon.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, very friendly staff felt safe
Stayed 1 night in Nov 2023
Response from Brent H on 1 Dec 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

angela

Stayed 1 night in Oct 2023
Response from Brent H. on 1 Dec 2023
Thank you for staying with us and for taking the time to review the hotel. We hope to see you again soon.

10/10 Excellent

Nicole

Stayed 1 night in Oct 2023
Response from Kristin Manibusan on 31 Oct 2023
Thank you for an excellent rating, Nicole. We're so glad you had an amazing time here at the TownePlace Suites Hotel. Hope to see you again if you are in the area.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brent H. on 12 Oct 2023
Thank you for staying with us and for taking the time to review the hotel! We are pleased you enjoyed your stay and hope to see you again soon.

10/10 Excellent

BARRY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, very friendly staff! Highly recommended!
Stayed 1 night in Oct 2023
Response from Brent H. on 12 Oct 2023
Thank you for staying with us and for taking the time to review the hotel! We are pleased you enjoyed your stay and hope to see you again soon.

10/10 Excellent

ashlee

Stayed 1 night in Sep 2023
Response from Brent H. on 12 Oct 2023
Thank you for staying with us and for taking the time to review the hotel! We are pleased you enjoyed your stay and hope to see you again soon.

8/10 Good

Susan

Liked: Property conditions & facilities, room comfort
We were there for 6 days. The bed and pillows as really nice. It was an older hotel but still ok. The cleanliness wasn't bad, but they could take it to the next level. I didn't expect them to change beds and linens everyday but they only came once and that was because we asked the front desk for clean towels. The staff was very nice and helpful.
Stayed 6 nights in Sep 2023
Response from Brent H. on 27 Sept 2023
Thank you for staying with us and or taking the time to review our hotel. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

William R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Good as You Want it to Be
Room and Bathroom was excellent. Comfort was great, room enough - not cramped. Closet was small. Some slight noise from next door - although I didn't hear it. I must have really been sleeping. Traffic going towards town is difficult at rush hours as you cant easily turn left out going back to town. Have to go right and find a place to turn around. But, that's location, ...what can you do?
Stayed 2 nights in Sep 2023
Response from Brent H on 27 Sept 2023
Thank you for staying with us and for taking the time to write a review. We are delighted to see that you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Lori

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Barking dogs and noxious odors
The night we checked in there was an absolutely horrible smell on the first floor. When we got to our floor, it was even worse. To me, it smelled of something burning, but it permeates the entire hotel. Our room smelled awful and I had a hard time falling asleep due to this. The second night there were dogs barking very loudly, so another night of little sleep. We will not be returning here. For the price we paid, I would expect better accommodations.
Stayed 2 nights in Sep 2023
Response from Brent H. on 27 Sept 2023
I am very sorry to see that your stay did not go as planned. I can certainly understand your frustrations and will work to improve our experience for future guests.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kristin Manibusan on 17 Aug 2023
Hi Christy. We are so glad you enjoyed your stay here with us. Looking forward to seeing you again if you're in the area.

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet and close to the stores i needed
Stayed 1 night in Jul 2023
Response from Kristin Manibusan on 17 Aug 2023
Hi Emanuel. So glad our location was convenient for you and that you enjoyed your stay with us. Hope to see you in the future.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Branson night a way!
The location was great. Our favorite breakfast place is across the street, that’s big plus for us. It was a clean room and the hotel personnel were very friendly.
Stayed 2 nights in Jun 2023
Response from Kristin Manibusan on 8 Jul 2023
Thank you for a great review, Stephanie. We are so glad to hear you had an excellent stay and hope you choose to stay with us again if you are in the area.

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Breakfast, staff, and indoor pool were very good. Check in was fast and friendly. Bed was comfortable. Bathroom in room was tiny though and had to hold down the handle on toilet to flush.
Stayed 2 nights in Jul 2023
Response from Brent H. on 6 Jul 2023
Thank you for staying with us and for taking the time to write a review. It was a pleasure having you as our guest and we hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Brent H. on 31 May 2023
Thank you for staying with us and for taking the time to review the hotel! We hope to see you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Brent H. on 10 May 2023
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Brent on 10 May 2023
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and very comfortable. Amenities included were great!
Stayed 2 nights in Apr 2023
Response from Brent H. on 22 Apr 2023
Thank you for staying with us and for taking the time to review our hotel!

10/10 Excellent

Jamie

Stayed 1 night in Dec 2022
Response from Brent H. on 27 Dec 2022
Thank you for staying with us and for taking the time to review our hotel. We hope to see you again soon!

4/10 Poor

Brittany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not revisit
Honestly I would not stay here again. The room has a strong odor, the toilet seat had dry pee and brown smudge that I had to clean up. We had a 4yr old with us and it was a long day so I did not have the energy to deal with it a different way. But there was also pubic hair in towels and on the toilet in numerous places. The walls are extremely thin because we heard everything going on above our room late into the night, and then to top it all off, the fire alarm went off at 6am. The front desk staff were great so that’s not on them at all. The property just is what it is.
Stayed 1 night in Dec 2022
Response from Brent H. on 19 Dec 2022
I am very sorry to see that your stay did not go well. We will reach out to address this.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get on and off interstate. Close to most anything you want. Very comfortable bed and pillows!
Stayed 2 nights in Nov 2022
Response from Brent H. on 17 Nov 2022
Thank you for staying with us and for taking the time to review our hotel. We look forward to seeing you again soon.

10/10 Excellent

Jeffrey

Stayed 7 nights in Oct 2022

6/10 Okay

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities
The building is apparently wood framed. The person in the room above us walked/stomped back and forth for hours each night. Also the sidewalk out front by the handicap parking is severely buckled. I had to roll my wife’s wheelchair out in the driveway to enter the building. They think just painting a yellow strip on it will relieve them of trip hazard liability.
Stayed 2 nights in Oct 2022
Response from Brent H. on 17 Nov 2022
Thank you for staying with us and for taking the time to review our hotel. We look forward to seeing you again soon.

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, staff & service
Very disappointed
I was disappointed not only did it not be what I wanted but even the other room I got wasn’t what I needed but we made do with a roll away bed . We had a disabled person that couldn’t get in the shower or use the toilet . It was not handicap accessible. Will not stay there again . Or use hotel.com
Stayed 1 night in Oct 2022
Response from Ben B. on 16 Oct 2022
Thank you for staying with us and taking the time to review our hotel. It looks like there may have been an opportunity to better serve you. Please do not hesitate to reach out with further detail on this. We hope to see you again soon when your travels bring you back to Bentonville.

6/10 Okay

Jacqueline

Stayed 1 night in Oct 2022

8/10 Good

J'Lynn, Comanche

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but will kept up
Stayed 4 nights in Oct 2022
Response from Brent H. on 10 Oct 2022
Thank you for staying with us and for taking the time to review the hotel. We hope to see you again soon.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine for what we needed. Good breakfast options.
Stayed 2 nights in Sep 2022
Response from Brent H. on 22 Sept 2022
Thank you for staying with us and for taking the time to review the hotel. We hope to see you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

6/10 Okay

B

Business traveller
Liked: Cleanliness, staff & service
Lovely staff, very nice Junk wi fi. Dropping constantly Cozy unit kitchen. Homey Hard to drive to
Stayed 5 nights in Sep 2022
Response from Brent H, on 18 Sept 2022
Thank you for staying with us and for the kind words about our staff. We hope to see you again on your next trip to Bentonville.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambassador Ben
The one bedroom suite was perfect. All staff that I encountered were very friendly and helpful, especially Ben, at the front desk. He was a fine ambassador, for the city
Stayed 2 nights in Sep 2022
Response from Brent H. on 12 Sept 2022
Thank you for staying with us and for taking the time to review our hotel! We hope to see you again soon.