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"Hotel does not have proper safety measures in place. Homeless person sleeping outside my room when I tried to check in. Evening staff manger was not concerned and seemed bothered when I requested a new room in safer area. He then placed me in another room farther away from main building. Minimal linens and towels in room. Evening staff person was not helpful or pleasant. Upon check out I discussed my concerns with morning staff who were responsive and apologetic. These staff members were great and represent the quality of Homewood Suites."

"I didn’t get any help coming or going with my luggage. I never even saw anyone to help."

"The “breakfast menu” like all available food, consists of packaged items (including yogurt and cut fruit) in a refrigerator case. It’s okay for a grab and go ( the urn for free coffee was empty) but not for a sit down and eat meal. Front desk staff are always friendly and helpful. This is a good, clean, simple hotel that delivers comfortable beds at a reasonable price in downtown New Haven. No frills."

"Due to flight delays, unable to arrive until the next morning. LaQuinta said there was no payment recourse as I had already paid, but they did let us have breakfast. "

"Good"

"The hotel was very dated, the room looked like it was from 1970 “ yes I’m old enough to remember 1970) the rug was bunched up in a tripping hazard in many places in the center of the room. The bedspread had pools in it and looked like it’s been worn out for 10 years the couch I wouldn’t even sit on.. I would expect to see this room at a red roof in and not where I paid $200 with tax and all included. During checkout couldn’t even tell the front desk personnel because she was talking to her girlfriend on the phone the entire time and never asked me a single question.. Very disappointed . I would absolutely never stay there again"

"Convenient location and clean"

"Property is showing signs of wear. Water pressure and temperature was irregular. Bathroom not clean in the corners. We won’t be staying here again."

"I had a fantastic stay at this hotel and would absolutely give it five stars. This was a last-minute decision for us, but it turned out to be an amazing choice. The room was very comfortable and felt warm and cozy, making it easy to relax right away. From the moment we arrived, the staff were warm, welcoming, and incredibly attentive, making the check-in process smooth and stress-free. The room was spotless, well-designed, and had everything we needed for a comfortable stay. The location was also perfect—convenient to nearby attractions while still feeling quiet and safe. Overall, this hotel exceeded our expectations in every way. We would definitely stay here again and highly recommend it to anyone looking for a comfortable and enjoyable experience."