Bermuda State House at St. George's

Very disappointed with flexibility of management who answered to my requests with ultimatums. Had a delivery and it went missing with zero accountability and poor responsiveness from management. Amazing employees at ground level with great customer service skills. Not the same for administrative staff. Got a room which had not been updated; older, decently-maintained furniture, musty smell in the cottage, great size, bed made noise, large gap under door and the icing on the cake…a roach crawled on my arm in the middle of the night. Amazing views, food was tasty, facility overall well kept, but will never go back or recommend it.