Big Bear Lake Big Bear Visitor Center Hotels

"Hotels.com call them, and the hotel calls it'self 4-star, but not accurately. The grounds and location are lovely; great view of lake, pool, hot tub, sauna, play area, beach. The room was comfortably, if sparsely, furnished -- like a reasonably new Holiday Inn Express. But not perfect -- the TV didn't work (no March Madness watching for us), no facial tissue (a box, but empty). Seating for 1 in a "Premium King Room." And, oddly, only one chair on the spacious balcony, so my wife and I couldn't sit out there and enjoy the lovely view together. If you want ice, the front desk told us, you need to go to the restaurant next door and ask at the bar. Coffee is not available in the room, but in the lobby, but not until 7:30a, and as week and poor a cup as I've experienced. But the service was pretty awful. When I asked about the TV I was told that it wasn't their fault, they were waiting (days, apparently) for "IT" to fix it. When I asked about the missing chair on the balcony, I was told that there was nothing they could do, even though I could see 34 identical chairs sitting out on the lawn (I had to go get one and bring it out the stairs to the 3rd floor myself). So: Location - 4 stars. Room - 3 stars. Service - 1 1/2 or 2 stars. I think the problems were all the result of terrible management -- pinching pennies while largely indifferent to the needs of guests. "

"Clean and very convenient location. Everything is nearby. The staff is very nice.."

"Clean room with an excellent view of the lake literally feet away from the lake "

"The staff was welcoming and super nice. The room was clean. The Jacuzzi needed a deeper cleaning, but it might have been opened recently."

"No ac but overall great!"

"Great place to stay! Great location near town. Beautiful units and beautiful views! Clean and has everything you need"

"Good"

"Comfortable and clean. Easy check in "

"Room was clean, we had all we needed ( small fridge, coffee machine, coffee, cups). Parking right in front of the room. Great location for shopping and restaurants. Come here once a year for a getaway."