Big River Hotels

"Close to lots of shopping"

"The things I wanted most out of a hotel was the heated pool and restaurant. After booking my stay I got a message from the hotel saying the game room and pool are under repair. Also, they show pictures of the restaurant and bar, both of which are closed. They did not even notify me that it was until I got there and I asked where the restaurant was located. The only time the restaurant is open is for the buffet breakfast. I will say the buffet is absolutely wonderful, best I've ever had for a continental breakfast. A wide selection, with an omlet and waffle bar, fresh fruit, eggs, sausage, oatmeal, pancakes, and so much more. I aksed 3 different associates where the gift shop is. One asked what I wanted in there, and 2 others just pointed and said it's over there. Never found it. The room I had was with 2 Queen beds, it was wonderful and spacious, but my Daughter got a room with a King size bed and her room was tiny. The shower was awesome, it's digital with state of the art technology. The parking garage has it's own entrance to the hotel. Also, parking garage is free. I rate this hotel 3 out of 5, due to not having the things I truly wanted in a hotel. "

"Na"

"Kitchen staff very rude. Wouldnt even respond to knocking on the door when stuff was empty. Front desk had to get her. 3/8/26"

"the pool was very nice, the free breakfast and dinner snacks were the best at helping cut costs for eating out! The staff was very friendly, the whole hotel was spotless and I couldn’t hear people in the next room over. This was the first time i’ve stayed with this hotel and I will be booking with thai chain in the future! "

"Check in was at 4pm and we arrived at 5. They said our room wasn’t ready because they were behind with cleaning. We had a concert to leave for in an hour. They offered me to get ready in the locker rooms in the gym downstairs. We didn’t get into our room until a little after 6. Room was pretty small. The hotel itself is very nice! Had a coffee shop, a little seating area, bar, restaurant. Extremely upscale. No other parking options besides valet and public parking. "

"The reviews on Travelocity were much more accurate. This hotel is very run down. They couldn’t find my reservation at check in, the AC didn’t work and there was no toilet paper in the room. The paint is peeling, the sheets, while laundered, were stained. There were people hanging out in the lobby whom seemed to have just received medical attention. The security guard was with them although one randomly knocked on my door a couple of times. I have stayed in motels nicer than this place. All surrounding hotels were full. This should be a last resort. They only positive was the front desk staff were pleasant."

"Would stay again. "

"Bed is very comfortable. Room is spacious. Hotel needs a great deal of updates; particularly carpeting. Stairways were dirty & littered. "