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"Great"

"Very safe area New and clean and there is a lot of restaurants café in walking distance "

" I accidentally booked the wrong date for my stay — I intended to book for tomorrow, but mistakenly selected today because I made the booking late at night around 11:30pm. I fully understand that the reservation was non-refundable, and I was not asking for a refund, only a one-day date change. I spent over 3 hours communicating with customer service until 2:30am, but the only option offered was to pay an additional £210, bringing the total to £353 for one night without breakfast, which is more than double my original booking. Considering this was just a small, understandable mistake made late at night, this felt extremely unreasonable and showed a lack of flexibility or customer care. I hope management will review this situation and consider a more customer-friendly approach"

"YES"

"Great for an overnight before early flight. "

"N/A"

"Clean room breakfast was lovely "

"Great for flights out of Stansted"

"Very polite and helpful staff. Lobby is comfy if you just need to hang somewhere outside your room. Very well located in terms of proximity to shopping, dining and transport connections. Comfortable beds. Quiet neighbourhood. Super easy self-check in. Would stay again."