Charlotte Billy Graham Library Hotels

"Room was clean but no vent in bathroom no housekeeping. And breakfast was sloppy plus not maintained so if you got to breakfast at 8am it was already trashed through. "

"I never expected to have the experience we did at this hotel. I’ve stayed at other locations and never had any issues. A staff member tried to come in our room twice without knocking and was not there for any service. We had to have our room moved due to upgraded or cleaning being done to the couches during the middle of our stay. When I voiced my concerns a manager was very dismissive. I wouldn’t stay at this location for free! "

"The 1st room we were given was filthy, couch was covered with stains, bed skirt corner stained/wet (appeared to be where a dog relieved itself) blanket in a separate corner of the bed was stained and the toilet seat and bowl were visibly dirty. We were given another room immediately, the second was also dirty though not to the same extent. Before bed we opened the balcony door for fresh air air were overcome with the smell of marijuana which lingered long after closing the door. We checked our the follow day. The desk clerk apologized for the experience said that they were making moves to improve the hotel, new furniture has been ordered, and they were going to enforce the "no smoking" policy. Asked that we consider staying another time in 4-6 months. Also advised that since I had prepaid with a 3rd party a manager would need to handle the reimbursement. One of 3 managers was supposed to call and never did. I left similar information on their surveys. I attempted to obtain a refund from Expedia's website the day we checked out and noted that since it was beyond the window I would have to speak with the hotel. "

"The staff was very nice and helpful . I would book here again .The staff at the breakfast bar were the BEST! The rooms were vey clean as well."

"There is no free bf "

"all are good"

"clean and safe"

"I was surprised how nice the hotel was compared to the low price. The room was spacious, clean, and was in a easy to get to area. The cleaners and people at the front desk were very kind and helpful. I would love to stay again!"

"The air unit in the room worked well but we were in a room on the 4th floor and the air unit/closet is right in the room. It was loud. You can hear every time it came on and turned off. For a light sleeper I did not sleep well with it doing that. Also the bed's were suppose to be Queen beds. Ours was not, They were full size beds but felt like twin so beware of the bed size. The room was clean. The paint was a little sloppy but it was a nice room. The house keeping seemed to be good. I only stayed one night so I did not get to experience any of the amenities so I can not tell you about that. I would stay again but I will need a bigger bed."