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Reviews of Hampton Suites Birmingham Hoover

2.5 out of 5
Hampton Suites Birmingham Hoover
4520 Galleria Blvd, Hoover, Birmingham, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 337 out of 549 reviews" "
Rating 8 - Good. 136 out of 549 reviews" "
Rating 6 - Okay. 38 out of 549 reviews" "
Rating 4 - Poor. 17 out of 549 reviews" "
Rating 2 - Terrible. 21 out of 549 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharonda

Business traveller
Liked: Property conditions & facilities
Satisfied
Stayed 1 night in Apr 2024
Response from Team Hampton on 28 Apr 2024
Thank you for staying with us. We look forward to your next stay with us.

2/10 Terrible

Gary

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
overbooked rooms for the weekend and tried to get us to sleep on a sofa
Stayed 2 nights in Apr 2024
Response from Team Hampton on 14 Apr 2024
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. We will be reviewing your comments to identify areas for improvement.

4/10 Poor

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location and property as whole. Unfortunately, room wasn't ready for a 30-min ahead of check-in time and wasn't ready until 4:10pm... 10-mins after check-in time. 6-days after using my debt/credit card for "incidentals"... my card was fraudulently charged $1100 in excess so had to cancel card and dispute charges. I hope this hasn't happened to anyone else.
Stayed 1 night in Apr 2024
Response from Team Hampton on 9 Apr 2024
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. We will be reviewing your comments to identify areas for improvement.

10/10 Excellent

Lauren A

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😃
Stayed 1 night in Mar 2024
Response from Team Hampton on 1 Apr 2024
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Team Hampton on 27 Mar 2024
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sleep ever
Very nice , quite and spacious room
Stayed 1 night in Jan 2024
Response from Team Hampton on 24 Feb 2024
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
Friendly service, great breakfast included. Only issue was that the room was cold when we arrived and it took about 3 hrs for it to warm up.
Stayed 1 night in Dec 2023
Response from Team Hampton on 24 Feb 2024
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. The staff was friendly and breakfast was very good with lots of choices.
Stayed 1 night in Dec 2023
Response from Team hampton on 6 Jan 2024
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Team Hampton on 24 Feb 2024
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team hampton on 1 Jan 2024
Thank you for staying with us. We look forward to your next stay with us.

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Staff & service
I get here to check in and the front desk worker of 2 yrs say to me your card is declining, I say how?? If I haven't given you the card, its different from the card I used to book.(never assume, always ask if the person is using the same card to pay as they used to book.) She say ok the system is ready for you to pay. I tap to pay and she say oh i accidentally hit cancel, we just got a new system, my apologies. I say let me check my account and I show her the amount is pending and she need to process and dont charge the card again. She called her manager Liz and they were convinced they walked thru the process and I will not be charged a second time. Well I was charged a second time , I called the bank they stated they see the charges and stated the business/ hotel need to release one of the charges. The hotel staff and manager blamed the bank and stated they only see one charge, the other disappeared.They also stated that the solution would be for me to check out the hotel for the charges to clear, but I couldn't actually stay in the hotel after they processed me out!!! And go where? Im from out of town! The staff member stated she was the only employee working front desk and its hard because when things go wrong others have to wait. Yes there was a line of people that had issues and others that needed to be checked in. Oh and I had to be moved due to my first room tv didn't work, but as soon as she moved me she checked someone in that exact room. Last time booking here!
Stayed 1 night in Dec 2023
Response from Team Hampton on 31 Dec 2023
We are sorry to see the low rating of your recent stay with us but we'd like to learn more about it. Please call our general manager at your convenience. Your comments are very important to us.

4/10 Poor

Shaik

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2023
Response from Team Hampton on 27 Dec 2023
We are sorry to see the low rating of your recent stay with us but we'd like to learn more about it. Please call our general manager at your convenience. Your comments are very important to us.

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel team on 24 Dec 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel tean on 24 Dec 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Hampton on 13 Dec 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Caren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should Have Booked Here First
They were Kid Friendly helpful our room was very clean and Sanitary you noticed and smelled that upon arrival very nice hotel and it wasn’t expensive
Stayed 1 night in Dec 2023
Response from Team Hampton on 12 Dec 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from team hampton on 5 Dec 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

Brian, El Dorado

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad operation and value for money
Stayed 1 night in Dec 2023
Response from Team Hampton on 5 Dec 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Means

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, shops across the street, easy parking, safe.
Stayed 1 night in Nov 2023
Response from Team Hampton on 30 Nov 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Robert

Stayed 2 nights in Nov 2023
Response from Hotel team on 24 Dec 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Joseph

Travelled with group
Liked: Amenities
Very good service
Stayed 1 night in Nov 2023
Response from Hotel team on 19 Nov 2023
Thank you for staying with us. We look forward to your next stay with us.

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Above average
Short staffed. Had to wait for associate to check in. Room is large, bed is comfortable. Shower head worked only to a trickle and A/C made horrible noise when compressor kicked in to cool down room. Breakfast are/sitting area is large and breakfast is typical continental style. One plus is ease of access to restaurants and shopping with red light to help with traffic.
Stayed 2 nights in Nov 2023
Response from Hotel Team on 15 Nov 2023
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st visit to Hoover
The hotel was very clean and the staff was amazing. They allowed us to check in our luggage early so we could attend a football game and not have to leave in our car. I would stay here again!!
Stayed 1 night in Nov 2023
Response from Team Hampton on 10 Nov 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Dona

Stayed 1 night in Nov 2023
Response from Team Hampton on 27 Nov 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

James or Christine, Hinsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All good
Stayed 5 nights in Oct 2023
Response from Hotel tean on 31 Oct 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Team Hampton on 17 Oct 2023
Thank you for staying with us. We look forward to your next stay with us.

6/10 Okay

Missie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Okay
The staff was nice. Hotel needs to be updated
Stayed 1 night in Oct 2023
Response from Team Hampton on 15 Oct 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Felecia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel team on 30 Sept 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Neelam

Stayed 1 night in Aug 2023
Response from Hina patel on 28 Aug 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Team Hampton on 14 Aug 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Karen

Stayed 1 night in Aug 2023
Response from Hotel team on 15 Oct 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Aug 2023
Response from Team Hampton on 14 Aug 2023
Thank you for staying with us. We look forward to your next stay with us.

2/10 Terrible

STEVE

Travelled with family
Disliked: Staff & service, amenities
Staff very rude
Stayed 3 nights in Jul 2023
Response from Team Hampton on 3 Aug 2023
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Team Hampton on 30 Jul 2023
Thank you for taking the time to review the hotel. Your feedback helps us improve and provide for a better stay. Please call us to share your comments, we surely would appreciate the opportunity to hear more about your stay.

10/10 Excellent

reginald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoover
Clean room and nice staff
Stayed 1 night in Jul 2023
Response from Team Hampton on 13 Jul 2023
Thank you for staying with us. We look forward to your next stay with us.

8/10 Good

Quinnisha

Stayed 4 nights in Jun 2023
Response from Team Hampton on 30 Jul 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Quinnisha

Stayed 1 night in Jun 2023
Response from Team Hampton on 30 Jul 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

TERRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were amazingly clean and we had a suite. Extremely nice, lotion, body wash, shampoo, and conditioner were provided. We enjoyed a very nice breakfast also. Waffles, with every topping imaginable, biscuits, sausage, eggs, gravy, cereal, yogurt, danishes, and muffins. Everything tasted so good.
Stayed 1 night in Jun 2023
Response from Team Hampton on 22 Jun 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Louis

Stayed 2 nights in Jun 2023
Response from Team Hampton on 13 Jul 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

JAMES DWIGHT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Team Hampton on 17 Jun 2023
Thank you for staying with us. We look forward to your next stay with us.

10/10 Excellent

Douglas, Carencro

Stayed 2 nights in Jun 2023
Response from Hotel team on 4 Jul 2023
Thank you for staying with us. We look forward to your next stay with us.

2/10 Terrible

Rachel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Team Hampton on 12 Jun 2023
I'm sorry we could not provide better service during your stay with us. Please call us at your convenience to discuss your stay

10/10 Excellent

Karen

Stayed 1 night in Jun 2023
Response from Team Hampton on 4 Jun 2023
Thank you for staying with us. We look forward to your next stay with us!

6/10 Okay

Devin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lady at desk at check in clearly didn’t know what she was doing. Gave us room keys on one floor that didn’t work. Then went back downstairs only to get the keys to a completely different room in a different floor. And she acted like it was our fault. Overall hotel was fine but clearly she needs more training or different job.
Stayed 1 night in Jun 2023
Response from Team Hampton on 2 Jun 2023
Thank you for your feedback. We take lapse in service very seriously and will be making efforts to restrain and improve our team member knowledge so that the guest experience can be improved.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a great stay!
Stayed 2 nights in May 2023
Response from Team Hampton on 29 May 2023
Thank you for staying with us. See you next time.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service
Everything was great
Stayed 2 nights in May 2023
Response from Team Hampton on 27 May 2023
Thank you for staying with us. We look forward to your next stay with us

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service
The room was clean enough but seemed old and kinda musty, if that makes sense? The room was huge which was nice. Staff was very friendly. The beds were soooooo uncomfortable that we woke up sore. The hotel just needs to be updated.
Stayed 1 night in May 2023
Response from Hina Patel on 24 May 2023
Thank you for your review. We take guest comments very seriously and will be looking into your comments for immediate improvements. Thank you for staying with us.

10/10 Excellent

Arazais

Liked: Cleanliness, staff & service, property conditions & facilities
Looks and feels clean and comfortable. Only thing I wish they had is room service.
Stayed 1 night in May 2023
Response from Hotel Team on 14 May 2023
Thank you for staying with us and we look forward to your next stay with us!

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2023
Response from Hotel team on 14 May 2023
Thank you for staying with us.

10/10 Excellent

Beajai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Mar 2023
Response from Hotel team on 1 May 2023
Thank you for staying with us. We look forward to your next stay with us.