Great location with the mall downstairs. But renovation of the pool area (the pool was the reason we booked the hotel), waterdamage on the walls from the A/C, and only one bathroom when the info about the room Said two!
Mathias
2019 年 8 月入住 1 晚
6/10 一般
真实旅客
2019年09月1日
满意:住宿条件和设施
不满意:清洁度
They couldn’t find my booking from hotels.com because they didn’t know they cooperated with Expedia, I talked with several people at check in.
Very bad smell in the bath room and also animals...
真实旅客
2019 年 8 月入住 2 晚
2/10 糟糕
真实旅客
2019年08月21日
不满意:清洁度、员工和服务、住宿条件和设施
Only location is super
The location is super. However, one of the staff members was extremely bad. She ignored my request, she forgot what she had to do, and she lied. Toilet smelled badly. Dishes were not clean, so I bought some kitchen utensils. You also need to buy washing powder if you have laundry.
真实旅客
2019 年 8 月入住 3 晚
8/10 还可以
Fredrik
2019年06月10日
满意:清洁度、住宿条件和设施、客房舒适度
Nice apartment in the Bishkekpark Mall
The apartment in the hotel was very nice but the check in was very poorly handled by the hotel. The room wasn’t ready at 7pm because the previous guests hadn’t checked out until 5pm due to ”force majeure”. We didn’t get the room until 90 min later. We complained and we actually got much better attention and help when we asked the reception to arrange a taxi to Burana tower and to the apartment on the last day.