“I accidentally booked my stay 1 day off, I immediately reached out to Hotels.com they said it would be up to the property they could not change my reservation. After a couple days I reached out to them again and they sent an email saying they were very sorry but after several attempts the property would not return an email. I reached out to the property and shared the email I had from Hotels.com it turns out Hotels.com had not sent any emails to the property the staff at Ponderosa were very kind……
“I accidentally booked my stay 1 day off, I immediately reached out to Hotels.com they said it would be up to the property they could not change my reservation. After a couple days I reached out to them again and they sent an email saying they were very sorry but after several attempts the property would not return an email. I reached out to the property and shared the email I had from Hotels.com it turns out Hotels.com had not sent any emails to the property the staff at Ponderosa were very kind……
Gerald