The cabin itself was beautiful and spacious. It perfectly accommodated 7 people during our stay. The kitchen was well stocked, the bedrooms were comfortable, and the cabin itself was clean. The ice maker in kitchen did not work they did however, provide ice trays. The door on the first floor (where the pull-out couches are) did not lock. The jacuzzi did function properly during our stay, and it was not able to heat up. The power on the first floor continuously went off. For those traveling in the winter, the cabin is located up on a road Carolina Cabin Rentals does not regularly pave. We had a total of two cars both 4WD. The first one that arrived was not able to make it up on the first day and had to call for assistance. When we arrived the A/C appeared to be broken. It did not heat up past 40 degrees. During the time of our stay, the weather was between 20-30 degrees outside, and it was constantly snowing. I will say Tim in Customer Service was extremely helpful and attentive during our stay. He checked in with us several times during the first few days. Mike in maintenance was also extremely attentive and helpful. He ended up placing space heaters in each room and attempted to turn on the fireplace (which was never able to stay on). The A/C problem was never resolved during our stay. Carolina Cabin Rentals only refunded one-night of our stay. When we requested to be relocated to another one of their cabins, they were unable to since everything was booked due to it being a holiday weekend. The rest of our stay was very uncomfortable. The space heaters had us waking up constantly through out the night from how hot it would get. We couldn't turn them off because the A/C stayed stuck around 59 degrees. During the day, when we would call in about the unpaved road covered in snow (on their property) Carolina Cabin Rentals said it was their not responsibility, that we could call in a tow truck to assist us in getting out, which would cost us out of pocket around $75. They said the owner was the one responsible for sending someone to pave the road, and he would get to us at some point during the day, which he never did. My two stars is for the property itself. It was spacious, well-maintained, and had beautiful view. It was centrally located 5 minutes away from downtown Blowing Rock and the Appalachian Ski Resort. It was around 10 minutes from Boone. Management could improve overall professionalism and understanding when issues like these occur during a stay.