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Reviews of Motel 6 Boise, ID - Airport

2 out of 5
Motel 6 Boise, ID - Airport
2323 Airport Way, Boise, ID

Reviews

6.6
Rating 10 - Excellent. 292 out of 1005 reviews" "
Rating 8 - Good. 237 out of 1005 reviews" "
Rating 6 - Okay. 143 out of 1005 reviews" "
Rating 4 - Poor. 144 out of 1005 reviews" "
Rating 2 - Terrible. 189 out of 1005 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are great and really nice only thing i coyld say would be in issue is the shower is pretty small other than that staff was amazing and really nice only other comaplaint is the outside of the building is kind of rough looking
Stayed 1 night in May 2024

4/10 Poor

Davinaa

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Timm

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Candise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean and unsanitary and very unsafe.
Stayed 1 night in May 2024

4/10 Poor

Donald

Travelled with family and small children
Liked: Amenities
4 people in our party and got 2 towels in 4 days, gousekeeping staff were kinda rude when we would ask for towels or linen, wasnt like we were making them change the sheets, we did it
Stayed 6 nights in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly accomodating and for the price I paid last minute it was much better than I could have expected. Easy location from the airport.
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

TimmiAnn

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
I didn't have a coffee maker, microwave or mini fridge in my room & the shower head was ridiculously low, but the water was hot at least & they upgraded my room even tho i paid for a cheaper room out of convenience. I also got my deposit back super dang quick. Staff has no people skills, but it's quiet & comfortable none the less
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

eric c

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel booking policy’s are the worst and not customer focused. Specifically, I booked and paid for a two night stay at this hotel, but unfortunately, my flight was changed and I was unable to check in one my first booking date. I attempted to check in on the following day, but was told that my reservations were canceled and would not receive a room or a refund for the second day! Basically, Motel 6 stole my money..
Stayed 2 nights in May 2024
Response from Nancy Y. on 15 May 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Shauna

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Very basic motel but had what we needed. Friendly staff and we felt safe here. It was a little loud late at night and we had dogs barking next door but all pretty minor honestly. We usually stay in Marriott properties but this one was a perfect budget option for a last minute trip. No frills but met my expectations.
Stayed 5 nights in Apr 2024
Response from Nancy Y. on 15 May 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Jeremy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the buck. Friendly staff!
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

2/10 Terrible

karen

We missed the plane because the had a computer problem and many are stranded
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Susan, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
I feel pretty safe here
Stayed 1 night in May 2024
Response from Nancy Y. on 15 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Miranda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the very weird shower head position, which they clearly can’t change without major costs and repairs, the only thing I would have liked more is a warmer blanket. It’s a Motel 6 not the Hilton, I don’t see why people are leaving such negative comments.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Jonathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not cleaned properly. Found cat food on the floor, used dental floss on the bathroom counter. Very limited amenities. I.e. not shampoo/conditioner, fridge, microwave in room
Stayed 1 night in Apr 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Jiselle

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Nancy Y. on 10 May 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Robert

Disliked: Property conditions & facilities
Booked a king sized bed……got a queen……noisy neighbors……..sink did not drain in bathroom…….1 bath towel for 2 adults. Front desk clerk said the room shouldn’t have been booked , as they were out of rooms, but Expedia did anyway. 9:30 pm and out of options. 👎
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Robert,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could use better coffee station
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Jamie, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

4/10 Poor

Kylie

Business traveller, Travelled with partner
Disliked: Cleanliness
The standard 1 king bed room was nice and appeared to be upgraded recently. The cleanliness was poor. Every corner was dirty and dusty. Was even visited by 2 cockroaches in the bathroom. There was no lid on the toilet so when you flush it sprays. The walls were dirty. But it was cheap and good for a one night stay. I would not stay again. But it was better than no where or sleeping in the car. Bed was comfortable. AC worked. Easy check in and check out. Overall it’s a no.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Kylie,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Mark, Milliken

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 10 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Mark, Milliken

Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
Worked out well for parking with my trailer
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Mark,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Julia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway floor was soaking wet next to my room. The second night of my stay my key card didn’t work so I got a new card at the desk. The next morning at 8:15am housekeeping tried opening my door and told me I was already checked out. She wasn’t that friendly and told me to open the door. I wasn’t ready at all but showed her my email about my reservation. She said she would told the front desk. An hour later I’m about to leave and tried explaining what happened. He didn’t let me finish what I was saying and told me my key was in the check out container. I told him I had to get a new one the night before. He kinda looked at me and didn’t say much. I left feeling rushed and like I didn’t want to be there. No one apologized for the disturbance. I don’t want to stay there ever again.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Julia,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6

4/10 Poor

Daniel

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No refrigerator or microwave
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Daniel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6

10/10 Excellent

Timm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No deposit
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Timm,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 7 May 2024
Hi Megan,Thank you for the amazing rating!! Maz K.#Team6

6/10 Okay

Brenda

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
I dont care for connecting rooms,if your not needing it. The shower was ODD. The bed was not comfortable, we foud hair on the bed ,under the pillows and under the first layer of sheets. We did not report it. We used our own blankets.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Brenda, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.Natalie #Team6

6/10 Okay

Carole Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The first night I had a lot of problems with people upstairs and the very loud noises and it sounded like WWE going on. I had to call to the front office three different occasions to ask them to get them to stop. I asked them if they had families living up there because that's what it sounded like and they said they didn't. Finally at 11:30 somebody called me back and said they gave them a final warning. The next day it started to happen a little bit and then quit.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Carole, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

4/10 Poor

Bradley

Business traveller
Disliked: Property conditions & facilities
No airport shuttle, took forever for someone to answer when calling from cell phone or room phone. No hairdryer, shower was garbage, Tv wasn’t working, noisy as hell from outside or thin walls, sounded like a circus above me. At least the mattress was alright. But at the end of the day it’s my fault for booking the trip late.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Bradley, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi Linda,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Taking a shower sucked. Not enough pressure. No refrigerator
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Michael, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

6/10 Okay

Angela

Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with partner
There were small puddles of something clear and sticky all over and the bedding was not fresh.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Angela,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

4/10 Poor

Abbie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Felt very unsafe. Extremely noisy- did not sleep. Decently clean. Would not stay again.
Response from Brand Experience Team on 23 Apr 2024
Hi Abbie,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Arthur

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For the price it was OK, and an airport hotel is expected to be a bit dirty/loud. I would stay again for the price but that is the only reason.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

SUSAN E

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Susan,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Arin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Arin,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
most people rate something in a not so good way, by saying, "you get what you pay for". When I booked, I knew what I was getting, and My wife and I are very pleased. No frills, no expectations. Comfortable, Clean with the basic necessities for an overnite stay.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi ShawnThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Alexandra

Liked: Staff & service
It’s really near to the airport
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Alexandra,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful with a problem i had with Expedia. Place was clean and maintained and felt safe.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi JasonWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

6/10 Okay

Megan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi MeganThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Dalia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Sean, told us we didnt have a reservation n he had no more rooms. Expedia finally straightened it out!!, after a half hour. First, he didnt have any rooms on first floor, so he put us on second floor n no elevators, 2nd wouldnt except my military ID as ID, I dont drive I travel with my cousin, 3rd received a room that wasnt made up n then put us on first floor in room that TV didnt work. 4th, water was warm in shower at best. Most disappointing stay with Expedia n Motel 6!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Dalia,Thank you for sharing your review. We would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was like sleeping on concrete. The floors were very dirty and shower did not work very well.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi David, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.Natalie #Team6

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I keep coming back because its always clean and what i need. I am sad that there is no place close to grab food anymore but that is not something they control
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels.Natalie #Team6

8/10 Good

Lawrence

Liked: Staff & service
I left my cell phone in the hotel room and they kept it safe for me until I was able to return to pick it up.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Lawrence, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Craig

Travelled with family
Disliked: Amenities, property conditions & facilities
The room stunk
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Craig,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Claudia,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
The team at this location is not only professional but understanding and when a situation arises they will do there best to help.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Jennifer,Thank you for the perfect rating!Lilith#Team6

4/10 Poor

Jaimie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Jaimie, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6