Front of property

Reviews of Microtel Inn & Suites By Wyndham Bonnyville

4 out of 5
Microtel Inn & Suites By Wyndham Bonnyville
5409 Lakeland Road, Bonnyville, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 199 out of 333 reviews" "
Rating 8 - Good. 91 out of 333 reviews" "
Rating 6 - Okay. 23 out of 333 reviews" "
Rating 4 - Poor. 14 out of 333 reviews" "
Rating 2 - Terrible. 6 out of 333 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Justin

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is nice and clean. Its a nice place to stay the restaurant is awful and food is not great. The staff that work there dont have very good english speaking skills and have no idea how to work in the service industry. Otherwise a nice place to get a good nights sleep!
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Stayed 2 nights in Apr 2024

4/10 Poor

Katelyn

Travelled with family
Disliked: Property conditions & facilities
Systems down the entire weekend- no room key - no machine to pay.
Stayed 2 nights in Apr 2024
Response from Evelyn on 15 Apr 2024
Dear Katelyn,Please accept my apology for the inconvenience we have cause you when our key and credit card server was not working during your stay.Thank you for taking my call today. We will make it up to you in your future stay as discussed over the phone.Take care!Evelyn

8/10 Good

Mandy

Stayed 1 night in Mar 2024
Response from Evelyn on 1 May 2024
Thank you very much Mandy for sharing your feedback!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Quiet and well kept with a good breakfast.
Response from Evelyn on 21 Mar 2024
Dear Bruce,We are grateful that you took the time to leave us a 5-star review. Were glad to hear that youre happy with our service.We look forward to seeing you again soon.Evelyn

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Evelyn on 21 Mar 2024
Dear Karen,We really appreciate you taking the time to leave us a 5 star review. Thank you for keeping us motivated to continue doing what were doing.Looking forward to see you again.Evelyn

10/10 Excellent

Lindsey

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is perfect for the kids, not too deep, not too hot or cold and the slide is super fun.
Stayed 1 night in Mar 2024
Response from Evelyn on 19 Mar 2024
Thank you very much Lindsey for sharing your wonderful experience! Looking forward to see you again.Evelyn

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Evelyn on 13 Mar 2024
Thank you very much Amber for sharing your 4 star review! We're committed to providing exceptional value to keep your business in your future visit.Take care!Evelyn

8/10 Good

Stephanie

Stayed 2 nights in Feb 2024
Response from Evelyn on 21 Mar 2024
Dear Stephanie,Thank you for sharing your 4 star review. Please let us know if we can do anything else for you.Take care!Evelyn

10/10 Excellent

Christopher

Business traveller
Clean facilities and super friendly staff.
Stayed 1 night in Feb 2024
Response from Evelyn on 20 Feb 2024
Thank you very much Christopher for sharing your excellent rating! We appreciate your business.Looking forward for your next visit.Evelyn

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Evelyn on 14 Feb 2024
Dear Jason,We're really grateful and appreciate you taking the time to share your excellent rating.Looking forward to see you again.Thanks.

8/10 Good

Melissa

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Evelyn on 14 Feb 2024
Hi Melissa,Thank you for taking the time to leave us a 8-star review. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.Take care!Evelyn

10/10 Excellent

Gregory

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one-night stay in Bonnyville, and chose this hotel - great little place. Clean, quiet ...
Stayed 1 night in Jan 2024
Response from Evelyn on 6 Feb 2024
Dear Gregory,It's amazing to know that we have exceeded your expectations! Thank you for sharing your excellent rating.Looking forward to see you again soon.Evelyn

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities
Location of hotel is nice
Stayed 1 night in Jan 2024
Response from Kevin on 26 Jan 2024
Dear Mitch,Thank you for choosing Microtel Inn & Suites Bonnyville! We are thrilled to hear that your recent stay with us was enjoyable.Your positive feedback is a great encouragement for our team, and we appreciate your kind words about our services and facilities. We are committed to maintaining the highest standards of hospitality.If you have any specific comments or suggestions, we'd love to hear them. We look forward to welcoming you back for another exceptional stay.Warm regards,Kevin Tsu Guest Services ManagerMicrotel Inn & Suites Bonnyville

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast
Stayed 2 nights in Dec 2023
Response from Evelyn on 22 Jan 2024
Dear Josie,Thank you very much for sharing your 5 star rating! It's always encouraging to know that we have exceeded your expectations.Looking forward to see you again.Evelyn

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Evelyn on 22 Jan 2024
Thank you Jamie for taking the time to sharing your 4 star rating!Evelyn

6/10 Okay

Catherine

Liked: Cleanliness
Response from Evelyn on 14 Feb 2024
Thanks Catherine for leaving us with 3 star rating.

10/10 Excellent

Randall

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Evelyn on 22 Jan 2024
Thank you very much Randall for sharing your excellent rating! It's always great to know that you enjoyed your stay.Looking forward to see you in your future trip.Evelyn

6/10 Okay

Henry

Stayed 1 night in Dec 2023
Response from Evelyn on 4 Jan 2024
Thank you very much for taking the time to share your rating Henry! We will improve in order to serve you better.Take care!Evelyn

10/10 Excellent

Sara

Stayed 1 night in Dec 2023
Response from Evelyn on 4 Jan 2024
Thank you very much for sharing your excellent rating Sara! We are delighted to know that enjoyed your stay with us.Looking forward to your next visit.Evelyn

4/10 Poor

Stephen

Business traveller
Disliked: Amenities
Service poor . Staff poor
Stayed 1 night in Nov 2023
Response from Evelyn on 7 Nov 2023
Dear Stephen,I'm sorry to hear you had a negative experience during your recent stay. Our goal is always to provide excellent service. I tried to reach out to speak with you further about your stay so we can improve our service in the future. Please feel free to contact me at 780-687-2120.Thanks.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, clean, friendly welcoming
Stayed 1 night in Oct 2023
Response from Evelyn on 30 Oct 2023
Dear Jessica,Thank you very much for sharing your wonderful experience during your stay. Looking forward to welcome you back.Thanks.Evelyn

8/10 Good

Steven

Stayed 1 night in Oct 2023
Response from Evelyn on 7 Nov 2023
Thanks for sharing your 4 star rating Steven! We appreciate your feedback.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when we come to Bonny! Great people!
Stayed 3 nights in Oct 2023
Response from Evelyn on 18 Oct 2023
Dear Michele,We appreciate your feedback and are delighted to know you enjoyed the friendly service of our team. Your satisfaction is our top priority, and we look forward to serving you again soon.Take care.Evelyn

8/10 Good

Conrad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay ok over all but….
Stayed 1 night in Sep 2023
Response from Evelyn on 2 Oct 2023
Thanks Conrad for sharing your rating with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Evelyn on 2 Oct 2023
Thanks Jason for sharing your excellent rating! We appreciate your amazing feedback.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Evelyn on 19 Sept 2023
Thank you very much Christina for taking the time to share your rating with us!

10/10 Excellent

siva

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great rooms, great breakfast
Stayed 2 nights in Sep 2023
Response from Regional General Manager on 18 Sept 2023
Thank you Siva for rating the Microtel Bonnyville a 5 out of 5 . We are glad to see that your expectations were not just met but exceeded .We look forward to welcoming you again whenever travel brings you back to the border city .Yours in Hospitality ,Mathew A.

8/10 Good

douglas

Stayed 1 night in Aug 2023
Response from Evleyn on 10 Sept 2023
Thanks Douglas for staying with us and for sharing your review. Looking forward to serve you better in your future visit.Take care.Evelyn

10/10 Excellent

christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Evelyn on 10 Sept 2023
Thank you very much Christa for sharing your excellent rating! Know that we appreciate your business and such a wonderful feeling to know that weve meet your expectations.Take care.

10/10 Excellent

Michele

Travelled with family, Travelled with partner
Liked: Amenities
Very clean property and friendly staff
Stayed 3 nights in Aug 2023
Response from Evelyn on 1 Sept 2023
Thank you very much Michelle for sharing your wonderful experience and amazing review!Take care.Evelyn

6/10 Okay

DARCY

Stayed 1 night in Aug 2023
Response from Evelyn on 10 Sept 2023
We appreciate your review Darcy! Know that we want to serve you better in your future stay.Have a wonderful day.Evelyn

4/10 Poor

Taylor

Stayed 2 nights in Aug 2023
Response from Evelyn on 24 Aug 2023
Thanks Taylor for staying with us and for taking the time to share your feedback.

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our night was very quiet and comfortable.
Stayed 1 night in Aug 2023
Response from Evelyn on 24 Aug 2023
Dear Lloyd, Thank you very much for giving us an excellent rating! Your wonderful feedback is very much appreciated.

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very nice, breakfast could have been fresher
Stayed 1 night in Jul 2023
Response from Evelyn on 2 Aug 2023
Thank you very much Nicole for your positive and valuable feedback! It is well noted and we hope to serve you better in your future stay with us.Have a great day.Evelyn

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Regional General Manager on 24 Jul 2023
Thank you Brain for the 5 star ratings . We are delighted to see your expectations were met and you enjoyed your stay .We cant wait to welcome you back !Yours in Hospitality ,Mathew A.

4/10 Poor

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly workers.
Stayed 1 night in Jul 2023
Response from Regional General Manager on 24 Jul 2023
Thank you ,Alex for sharing with us how nice and friendly our hotel and Associates were during your stay .We take great pride in delivering an exceptional guest experience so that we could consistently earn a 5 star review . We would like to know what we could have done better to earn your 5 star review .I look forward to hearing from you .Sincerely,Mathew A.

10/10 Excellent

Neil

Stayed 2 nights in Jul 2023
Response from Evelyn on 24 Aug 2023
Thank you very much Neil for sharing your excellent rating! We are grateful that you took the time to participate in our online survey.

8/10 Good

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the staff, who, while having to work long hours because of understaffing, were friendly and helpful. Adam was especially competent and made me egg without cheese, which was really appreciated. No one was able to help us to connect using Casting to the room televisions, despite many attempts. That would have been nice. This isn't so much in your control but the area surrounding the hotels is full of litter from Tim Hortons. It would be good for the hotels and restaurants to help keep the surrounding area clean so walks around the hotel property are more pleasant. Beds were nice. Only had towels for two even though four checked in.
Stayed 2 nights in Jul 2023
Response from Evleyn on 19 Jul 2023
Thank you very much David for sharing your valuable feedback! Please accept my apology for not being able to access your Chromecast during your stay. Will address this issue accordingly and hope we can serve you better in your future visit.Have a wonderful day.Evelyn

6/10 Okay

George

Stayed 1 night in Jul 2023
Response from Evelyn on 11 Jul 2023
Thanks George for sharing your rating! We will strive to serve you better in your future visit.Have a great day.Evleyn

10/10 Excellent

Sandra

Stayed 2 nights in Jul 2023
Response from Evelyn on 2 Aug 2023
Dear Sandra,It's amazing to know that you have a great stay. Thank you for sharing your excellent rating!Take care.Evelyn

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Jun 2023
Response from Evelyn on 10 Jul 2023
Dear Peter,Thank you very much for taking the time to share your 5 star rating with us. We appreciate your business.Evelyn

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Evelyn on 10 Jul 2023
Kim, thank you very much for sharing your 5 star rating! We are grateful to know that you have a wonderful stay with us.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Evelyn on 10 Jul 2023
Dear Annie, Thank you very much for sharing your 5 star rating. We are thrilled to know that we have exceeded your expectations.Take care.

2/10 Terrible

Graham

Stayed 1 night in Jun 2023
Response from Evelyn on 10 Jul 2023
I'm very sorry Graham for failing to meet your expectations during your stay. Please rest assured that we will strive to serve you better in your future visit.Thanks.Evelyn

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Meh. It wasn’t great.
My room wasn’t clean, the coffee machine didn’t work and one of the guest services people was pretty rude. I’ve stayed in other hotels in Bonnyville and they are much cheaper and much better. I wouldn’t stay at this place again.
Stayed 1 night in Jun 2023
Response from Evelyn on 10 Jul 2023
Dear Guest,I'm very sorry for the inconvenience we have caused you during your stay. We are addressing your concern immediately for us to serve you better.Hope you will give us another opportunity to make it up to you in your future visit.Thanks.

4/10 Poor

Sherree

Stayed 1 night in Jun 2023
Response from Evelyn on 9 Jul 2023
Dear Sherree, I'm sorry if we failed to meet your expectations during your stay. We will be more than happy to discuss if you have any concerns so that we can make things right in your future visit. Thanks.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No concerns - enjoyed my stay
Stayed 2 nights in Jun 2023
Response from Evelyn on 14 Jun 2023
Dear Scott,We are thrilled to know that you enjoyed your stay. Thank you for sharing your 5-star rating.Take care.Evelyn

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in May 2023
Response from Evelyn on 15 May 2023
Thank you very much Mike for sharing your 5-star review. We are grateful for your business and looking forward to seeing you again soon.Evelyn

10/10 Excellent

Evan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Evelyn on 15 May 2023
Dear Evan, Thank you so much for this 5-star review. We really appreciate your business and helping to share the excellent review about us.Hope to see you again soon.