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Reviews of IL Mare Sakura Resort Boracay

3 out of 5
IL Mare Sakura Resort Boracay
Zone 4, Balabag Plaza Station 1, Boracay Island, Aklan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 128 out of 197 reviews" "
Rating 8 - Good. 54 out of 197 reviews" "
Rating 6 - Okay. 8 out of 197 reviews" "
Rating 4 - Poor. 2 out of 197 reviews" "
Rating 2 - Terrible. 5 out of 197 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Keith

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't take long to get checked in. The staff is polite and helpful. I looked over the room to see the... view 🤔. Also, I noticed the fridge was warm, and the thermostat dial was broken. I then looked over the trusty safe, which you can just put under your arm and walk out, or throw it out the window to a friend waiting down below if you'd like. Luckily, I didn't carry much for valuables. The door had one lock, which made me nervous, but no issues. Let's talk about noise now. Yes, the roosters crow nonstop, I can handle nature, but this is excessive. The worst part is the parents yelling and the kids running and screaming, along with slamming doors. Plus, the footsteps up the stairs. That's right, no elevator for you folks! On to the pool... its deepest is 4 feet in the middle. It's a pool for your kids. For beach access, you'll need to walk about a block up, then cut through the narrow alleyway. Even though the staff is good and it's a decent looking place, I won't be returning.
Stayed 3 nights in Apr 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are courteous and helpful and friendly
Stayed 2 nights in Apr 2024

4/10 Poor

Rosalie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly and inconvenient !
Stayed 2 nights in Feb 2024

10/10 Excellent

Juliet, Etobicoke

Stayed 5 nights in Mar 2024

10/10 Excellent

Maria Felisa, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service
The most outstanding feature of Il Mare Sakura is its wonderful staff, including the front desk, the dining staff and the housekeeping staff. They provided exemplary professional and extremely courteous service to my group of 7 pax! We loved being together in the family room for 8 pax! The beds were comfortable with clean linens. As it was my first time in Boracay, I didn't realize that most hotels were low-rise and were walk-up with no elevator. For 2 senior citizens in my group, it was difficult to climb to the 4th floor. Had I known, I would have requested a lower floor. For a room with 7 pax, one bathroom is insufficient. It would be better with an additional powder room. For 7 pax, a small trash bin in the bathroom is insufficient if we are to comply with the advice to not throw toilet paper in the toilet. For a room with 7 pax, there was insufficient space to hang wet clothes and towels so we hung wet items outside the room by the window. Overall, we enjoyed our stay at Il Mare Sakura, particularly because of the wonderful staff, and it was close enough to the beach and the restaurants. Thank you, Sakura staff!
Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Ok
Rate was cheap so i should not expect much. Still need to enter a narrow road to reach the hotel. Its not just parallel to the beach. Its a street behind the main road. Towels are old dark white and has holes. Service is very very good. Very polite and friendly. Toilet seat is moving. Pool tiles some parts are broken and looks dirty already. If on a budget this is a good place to stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival, we were given a delicious welcome drink. The desk staff was very kind and attentive, they insisted upon carrying our bags up to our room (there is no elevator). The room was very clean, the shower had good water pressure and warm water. The staff was always cleaning the general areas as well. The breakfast buffet was good, and was free. No complaints, everything was great!
Stayed 4 nights in Jan 2024

10/10 Excellent

Leonila

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 2 nights in Jan 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
No wifi on 4th floor. Rooster caws outside window all day and night.
Stayed 3 nights in Jan 2024

8/10 Good

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Merdin Margaret

Stayed 3 nights in Nov 2023

10/10 Excellent

Manuel, Bellflower

Liked: Amenities, property conditions & facilities
Cleanliness and hospitality ❤️
Stayed 3 nights in Nov 2023

10/10 Excellent

wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Leonila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good and polite staff
Stayed 3 nights in Oct 2023

10/10 Excellent

Mary jane, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Yun Seong

Liked: Cleanliness, staff & service, property conditions & facilities
Near station 1. Well maintained property, super clean.
Stayed 1 night in May 2023

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Gilbert

Travelled with family
Liked: Staff & service, property conditions & facilities
Staffs are friendly and accommodating
Response from Admin on 11 Dec 2022
Dear Gilbert, Greetings! We are extremely delighted with your flawless rating. Furthermore, we truly appreciate your kind words to our staff. We look forward to your next visit.Best regards, IL Mare Sakura Resort Boracay Team

10/10 Excellent

edgar allan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is better than the other same category hotels. They’re clean and well kept. The staffs are great, they are friendly, well mannered, kind, honest and helpful. If there’s something wrong in the room or any area in the hotel, just let the staffs know they will take care of it right away. They constantly care and clean the lobby. Very attentive to the needs of their clients/guests. The facility is not a 5star facility but the staff will make you feel like you are in a 5 star hotel. I highly recommend this hotel and I will come back here the next time we come back to Boracay.
Stayed 3 nights in Sep 2022
Response from Lee on 9 Oct 2022
Dear EdgarWe are very grateful for your outstanding evaluation.We truly appreciate all of your kind words, particularly those applauding the hygiene of our hotel. In addition, we appreciate you considering our hotel for your upcoming stay and applauding our employees.We'll see you shortly.

10/10 Excellent

Emelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet,clean and the staffs are very accomodating.
Stayed 2 nights in Aug 2022
Response from Lee on 21 Sept 2022
Hi Emelita,Greetings! Thank you so much for your kind words. Thank you as well for commending our staff and the cleanliness of our hotel.We hope to see you again soon!Best regards,Il Mare Sakura Resort Boracay

10/10 Excellent

Menchie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family recently stayed in this hotel and it was a very nice and the most accommodating and clean hotel I have ever stayed. The staff were so friendly and respectful and kind, they always assist us on all the things we need. Shout out to all staff at IL Mare Sakura resort… you guys are all amazing, take pride of that. Me and my family really enjoyed your company. I really appreciate you guys.
Stayed 3 nights in Aug 2022
Response from Lee on 21 Sept 2022
Hi Menchie,Warm greetings from IL Mare Sakura Resort Boracay!Thank you so much for your perfect rating. We are delighted to know that we were able to accommodate and provide you with all the assistance you needed during your stay with us. See you again soon! Best regards,IL Mare Sakura Resort Boracay

10/10 Excellent

Deborah

Stayed 2 nights in Jul 2022
Response from Lee on 3 Aug 2022
Hi Deborah, We truly appreciate you taking the time to leave us a perfect rating. We hope to be of service to you again soon! Best regards, IL Mare Sakura Resort Team

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Mar 2020
Response from Il Mare Sakura on 27 Mar 2020
Thank you for taking the time to review your stay. We are glad to hear your positive feedback. We hope to see you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend
5* service. Everyone is so friendly and happy which is lovely. Hotel is well priced for the level of service it offers.
Stayed 5 nights in Mar 2020
Response from Il Mare Sakura on 27 Mar 2020
Thank you so much for your perfect review score and positive feedback about the service, friendliness, and value for money, this is highly appreciated. We hope to see you again!

10/10 Excellent

Serafin E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay in Boracay
Spacious and clean; Friendly and helpful staffs; Strong A/C. Tucked in so no street/traffic noise. Thank you.
Stayed 3 nights in Jan 2020
Response from Il Mare Sakura on 29 Feb 2020
Thank you so much for giving us a perfect review score. We are glad to hear that you had a comfortable stay and that you are happy with the room, staff, amenities, and tranquility. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service and friendly staff! Would definitely recommend this hotel!
Stayed 4 nights in Jan 2020
Response from Il Mare Sakura on 29 Feb 2020
Thank you very much for your perfect review score and your recommendation, this is highly appreciated, and we are glad that you are happy with the staff and customer service. We hope to see you again!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , staff super nice, 3mins to the water, surrounded by eateries and amenities,assessable in transportation.
Stayed 3 nights in Jan 2020
Response from Il Mare Sakura on 29 Feb 2020
Thank you for your review and positive feedback. We are glad that you are satisfied with the cleanliness, staff, location, surrounding areas. We hope to see you again!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
The service is good,including breakfast but the wifi is not so good,
Stayed 2 nights in Jan 2020
Response from Il Mare Sakura on 29 Feb 2020
Thank you for your review. We are glad that you are happy with the food and service. Apologies for the WiFi not being too good, this is unfortunately an islandwide problem. We hope you had a great time!

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Il Mare Sakura on 29 Feb 2020
Hello there I'm very sorry you did not have a nice experience with us. If you can elaborate, please email us, visit our website or Facebook page to send us a message. We hope to hear from you.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest staff, clean hotel!
The hotel was very clean, the staff AMAZING, and the breakfast extremely tasty. Also location was perfect, really close to the beach, but not in the middle of the busiest streets. Would go again any time!
Stayed 3 nights in Jan 2020
Response from Il Mare Sakura on 11 Mar 2020
Thank you so much for your perfect review score and your positive feedback. It is great to hear that you are happy with the cleanliness, staff, food, and location. We would be very happy to see you again!

10/10 Excellent

MARY ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

DERBY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Il Mare Sakura on 10 Jan 2020
Thank you for your review score. We would like to know more details on this, please contact us via our website if you can, as we are not allowed to post our contact details in our responses. We hope to hear from you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, hospitable and helpful staff. Easy walk to the beach. Great breakfast. Family room was a bit squashy with beds jammed in.
Stayed 3 nights in Dec 2019
Response from Il Mare Sakura on 10 Jan 2020
Thank you for your review. We are glad to hear that you are happy with the service, location and food. We have taken note of your comments on the room size as well. We hope you had a great stay!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Understandably low on electricity due to the typhoon, but low on towel supply. Friendly staff.
Stayed 2 nights in Jan 2020
Response from Il Mare Sakura on 10 Jan 2020
Thank you for your review and for understanding the situation on the property after the typhoon. We are glad to hear that you are happy with the staff.

10/10 Excellent

Conrado Jr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Il Mare Sakura on 10 Jan 2020
Thank you very much for giving us a perfect review score. We hope you had a great stay on the island!

8/10 Good

Wil, Hawaii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and welcoming and room was clean and modern
Stayed 3 nights in Dec 2019
Response from Il Mare Sakura on 10 Jan 2020
Thank you for your review. We are glad to hear that you are happy with the staff and service, cleanliness, and rooms. We hope you had a great time in Boracay.

8/10 Good

Marygrace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
boracay peace
the hotel is clean, simple, nice people. its not on the beach but it was ok. construction around the area made it hard to cross street. on our last day, the aircon failed but it wasnt so bad.
Stayed 3 nights in Dec 2019
Response from Il Mare Sakura on 10 Jan 2020
Thank you for your review. Glad to hear that you are happy with the cleanliness and staff. We have also taken note of your comments on the road construction and aircon, we apologize for any inconvenience caused.

8/10 Good

jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Il Mare Sakura on 10 Jan 2020
Thank you for taking the time to leave a review. We hope you enjoyed your stay in Boracay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I paid I think this accommodation was wonderful. It’s very close to the beach and has no passing traffic. The staff are very friendly with a special mention to the security guard (I forget his name, apologies) who was always helpful and friendly
Stayed 2 nights in Nov 2019
Response from Il Mare Sakura on 4 Dec 2019
Thanks very much for giving us a perfect review score. We are happy to hear that you enjoyed the location, value for money, service, with a special mention of our security guard. We look forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, nice and friendly staff. Quality of breakfast to be improved, amenities also to be improved. Recommended for budget travel.
Stayed 2 nights in Nov 2019
Response from Il Mare Sakura on 4 Dec 2019
Thank you for taking the time to leave a review. We are glad to know that you are happy with the bed and staff. We have taken note of your comments on breakfast and amenities as well.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The toilet did not flush properly during our entire stay.
Stayed 3 nights in Nov 2019
Response from Il Mare Sakura on 4 Dec 2019
Thank you for taking the time to leave us a review. We have taken note of your comment and we will take measures to rectify this.

10/10 Excellent

Joseph, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing experience. The place was so clean and staff are so great. Breakfast was so good because you get a lot of choices. I would love to go back at IL MARE SAKURA the next time I visit Boracay Island.
Stayed 2 nights in Jan 2019
Response from Il Mare Sakura on 17 Sept 2019
Thank you so much for your positive feedback and giving us a perfect review score. We are happy to know that you enjoyed your stay, especially the cleanliness, service, and breakfast. We hope to see you again!

10/10 Excellent

Lucille Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Place with Superb Staff 👍
This place is very commendable. Although there is an on-going road construction on the area going here, there’s nothing to worry about because it would surely last. The room is clean and spacious at an affordable price. Everything in their buffet breakfast is yummy 😋 But the best asset this hotel has is their staff and services. They’re so accommodating, courteous, kind and caring. Everyone would greet you good morning and good evening. Will definitely book this hotel again in the future and will surely recommend this to my friends. Great job! 😊
Stayed 2 nights in Aug 2019
Response from Il Mare Sakura on 17 Sept 2019
Thank you so much for your positive comments and your perfect review score. We are glad to hear that you are happy with the rooms, food, staff and service. Thank you for enjoying your stay and recommending us to your friends. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Il Mare Sakura on 20 Aug 2019
Thank you so much for giving us a perfect review score. We are glad that you enjoyed your stay and we hope to see you again!

10/10 Excellent

Mila

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, polite, friendly and attentive to the our needs. I really like it that they work as a team. The breakfast buffet was excellent. There was a very good selection of food. I just wished no MSG seasoning was used in every dish.
Stayed 3 nights in Aug 2019
Response from Il Mare Sakura on 20 Aug 2019
Thank you so much for giving us a perfect review score. We appreciate your positive feedback about the staff and food. We hope to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff are very helpful and accommodating
Stayed 2 nights in Aug 2019
Response from Il Mare Sakura on 20 Aug 2019
Thank you for your review. We are glad to hear that you are happy with the staff. We hope you enjoyed your stay on the island.

10/10 Excellent

sherill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 rooms for 1 night
The hotel is a street across the beach in station 1, We were greeted and given cold towels to freshen up (since it was very hot). We were given complimentary fresh cold calamansi (local lime) juice before we were ushered to our rooms. Breakfast buffet (included) had an array of choices from Continental to Sushi to Filipino food. The rooms were clean (even had a bidet). The only downside is the absence of an elevator as we had our parents with us who had a hard time going up and down the stairs. Overall, I would still rate it 5stars.
Stayed 1 night in Aug 2019
Response from Il Mare Sakura on 20 Aug 2019
Thank you so much for your perfect score review and your positive feedback. It is great to know that you are happy with our services, food, rooms. We have taken note of your comment on the elevator as well. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Il Mare Sakura on 20 Aug 2019
Thank you very much for giving us a 5 Star review. We are glad you enjoyed your stay and we hope to see you again!