2/10 糟糕
Kyle
与家人及幼儿出行
2026 年 4 月 1 日
不满意：清洁度、服务设施、住宿条件和设施
Rough Stay on this one. First, the slide that is the whole reason we booked this hotel was broken, out of service. Dissappointing but it happens. We checked in and then once we got to the room the safe did not function and there was no bedding for the pull out. When requested, it was all "in the washer" and none was available.
We then tried the pool where there was a heck of a party going on. The pool was cloudy, and I kid you not, as I'm getting ready to step into the water with my sons I watch a large ball of black hair floating by. In addition there was a group with a Pug dog running around the pool and they were getting hammered like the 4th of July at a Nascar event. Straight pulls of vodka as they are walking around screaming around the pool.
Bedding in the room had also clearly not been washed prior to our arrival, visible stains.
I spoke with the front desk employee who was honestly doing his best considering it was spring break and he stated we would received a full refund since we were leaving less than an hour after checking in. Stated he needed his assistant manager the next day to issue the refund. I watch my credit card and low and behold after two days pending it charges.
Reached out to them over the Expedia App and got ghosted. Now I'm disputing the charge with my credit card company.
Do what you wish with this info but I will also say this is the first time I have ever not finished a stay at a hotel and I booked one on Fremont Street in Vegas for $89 a n
Kyle
2026 年 3 月入住 1 晚