Front of property

Reviews of Hampton Inn by Hilton Concord/Bow

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 312 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very wonderful and enjoyable stay. Staff is very friendly and cordial. Highly recommend this place to stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Margaret,It is wonderful to hear about your recent experience at Hampton Inn Concord/Bow. We are delighted that you had a great stay and our friendly staff contributed to your memorable experience. Your recommendation to others means a lot to us and we look forward to accommodating you again in the future.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Donna,Thank you for the five-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Hampton Inn Concord/Bow again soon.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
great place to access right off the interstate and the hotel was very clean
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear William,Thank you for choosing Hampton Inn Concord/Bow for your recent stay. It was a pleasure to know that you liked our clean property. Our convenient location off the interstate is what makes our hotel an ideal choice for travelers; we are so glad it worked well for your visit. Thank you once again, and we look forward to welcoming you back soon.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Stay!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Rob,Thank you for the five-star review of Hampton Inn Concord/Bow. We are delighted to read about your fantastic stay and we hope this great experience will bring you back to stay with us again soon.Sincerely,Michelle Bechard,General Manager

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
The shower leaked badly and left a 3 inch green stain on the bathtub. Enough water leaking in a month to pay for a three night stay. No personal soaps or hair cleaning products. All products in squirt bottles and tops not secure. Anyone could put product other than shampoo and body wash in the bottles. The body wash bottle was empty in the shower. No points awarded for booking through Expedia.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Robert,Thank you for leaving a review about your stay. We apologize for the issues you described. We value your feedback and suggestions regarding our bathroom maintenance and restocking of the items. We will relay this to the appropriate team for follow-up and action. Thank you once again, and we wish you safe travels.Sincerely,Michelle Bechard,General Manager

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a little different as our guest room was a floor down from the lobby, so we felt like we were in a basement, even though we had a window. It was quite loud overnight. They had a good breakfast and very friendly staff!
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Tracy,Thank you for choosing Hampton Inn Concord/Bow. Your comments about our staff and breakfast are greatly appreciated. However, we are sorry for any inconvenience related to your room. On a future visit, we will be happy to provide you with a room of your preference. Thank you once again, and we look forward to welcoming you back soon.Sincerely,Michelle Bechard,General Manager

2/10 Terrible

LISA, Lenox

Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Dear Lisa,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Kimberly A

Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Thank you for the excellent rating, Kimberly! We are thrilled we met your expectations for a fantastic stay at Hampton Inn Concord/Bow and it will be our pleasure to host you again. May the spirit of Easter bring you peace and happiness.Sincerely,Michelle Bechard,General Manager

4/10 Poor

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Craig, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely,Michelle Bechard,General Manager

6/10 Okay

Lindsay, Buxton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very clean, nice hotel. The evening front desk lady on Sat 3/2 was terrible. She was rude & inconsiderate of guests.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Mar 2024
Dear Lindsay,Thank you for being our guest and sharing details of your stay. It was nice to read your positive comments about our property but at the same time, it was disappointing to see comments about our front desk staff. Our staff typically offer warm hospitality to all our guests, therefore, I am sorry that you did not experience them at their best during your recent visit. Please accept our apologies for the lack of attention to your concerns and be assured this will not be repeated. Thank you once again, and we look forward to making your next stay with us a perfect experience.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Sharon

Stayed 1 night in Oct 2023
Response from General Manager on 21 Mar 2024
Dear Sharon, Thank you for the perfect rating! We are delighted you had a great time at Hampton Inn Concord/Bow. We look forward to making your next stay a great one once again.Sincerely, Michelle Bechard, General Manager

10/10 Excellent

Nancy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Thank you for the perfect rating, Nancy! We are delighted you had a great time at Hampton Inn Concord/Bow and you also found our hotel clean and safe. We look forward to making your next stay a great one once again.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice big rooms, comfy bed, pool was nice, wish there were more washer and dryers. Breakfast was good, only complaint the highway traffic noise was loud
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Jen,Thank you for the glowing five stars! We are delighted you had a great stay and your comments about your room, and our breakfast are greatly appreciated. We are sorry for any inconvenience the noise from outside caused you. It was a pleasure to welcome you to Hampton Inn Concord/Bow and we hope to see you again soon.Sincerely,Michelle Bechard,General Manager

4/10 Poor

Tsafrir

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed
Change the sheets! Mold in the shower
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Guest, Thank you for sharing your review regarding your recent stay. We apologize for the housekeeping concerns. We wish you had mentioned this to our front desk, who would have been happy to address these issues. We hope to make your next stay a perfect one.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Katie, Gorham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Katie,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest and we hope to see you again at Hampton Inn Concord/Bow. Sincerely,Michelle Bechard,General Manager

2/10 Terrible

David

Stayed 3 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Dear David,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Janet

Stayed 3 nights in Jan 2024
Response from General Manager on 4 Feb 2024
Dear Janet,It is wonderful to know you had an enjoyable stay at Hampton Inn Concord/Bow. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Guest,Thank you for the generous rating of Hampton Inn Concord/Bow. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Peter,We appreciate you taking the time to leave your five-star rating regarding your recent visit to Hampton Inn Concord/Bow. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

yingying, Malden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Yingying,Thank you for the five-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Hampton Inn Concord/Bow again soon.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 28 Dec 2023
Thank you for the excellent rating, Roy! We are thrilled we met your expectations for a fantastic stay at Hampton Inn Concord/Bow and it will be our pleasure to host you again.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as ut should be, clean, room was ready on time, great breakfast, and the pool was nice and warm.
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Roxanne,We appreciate you taking the time to leave your five-star review regarding your recent visit to Hampton Inn Concord/Bow. It is great to know you enjoyed your stay and liked your room, our breakfast and also our pool. We hope to welcome you again soon.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Michael

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Thank you for the excellent rating, Michael,! We are thrilled we met your expectations for a fantastic stay at Hampton Inn Concord/Bow and it will be our pleasure to host you again.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This Hampton Inn offers high value for a reasonable price & exceeded all my expectations. Rooms are very clean, large, well appointed and quiet. Front desk staff was friendly, professional & had me in my room very quickly. I highly recommend this Inn!
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Nancy,Thank you for your generous review of Hampton Inn Concord/Bow and especially for recognizing our team for the service they provided. We also appreciate your nice comments regarding your room and the excellent value we offer to our guests. Your recommendation to others means a lot to us and we look forward to accommodating you again.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Jennifer,On behalf of our team at Hampton Inn Concord/Bow, thank you for the excellent rating! We are pleased to know that we have exceeded your expectations and we look forward to making your next stay an exceptional one as well.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Minos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and access to main highways.
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Minos,Thank you for taking a moment to rate your experience. All of us at Hampton Inn Concord/Bow are thrilled you had a good time at our hotel, and we invite you to stay with us again when you visit the area.Sincerely, Michelle Bechard General Manager

10/10 Excellent

Stacey

Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Thank you for your outstanding rating, Stacey! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Hampton Inn Concord/Bow, and we hope that will be soon!Sincerely,Michelle Bechard,General Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size and cleanliness of the room .one complaint though . Not very much toiletries and coffee packetts were limited. Everything out was very good.
Stayed 3 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Daniel,Thank you so much for leaving this kind review of Hampton Inn Concord/Bow! We are glad you had a good stay and we appreciate your comments about your clean room. Your feedback regarding toiletries and coffee packets has been noted. Thank you once again, and we hope to welcome you back again soon.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Douglas

Stayed 1 night in Nov 2023
Response from General Manager on 10 Dec 2023
Dear Douglas,Thank you for the five-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Hampton Inn Concord/Bow again soon.Sincerely, Michelle Bechard General Manager

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and everyone was so nice and helpful
Stayed 3 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Kelsey,Thank you for the perfect rating and for your positive words. We are delighted you had a great time at Hampton Inn Concord/Bow and that you found our property clean and our staff helpful. We look forward to making your next stay a great one once again.Sincerely, Michelle Bechard,General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Guest,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Hampton Inn Concord/Bow and it will be our pleasure to host you again.Sincerely, Michelle Bechard, General Manager

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't quite understand why the cleaning crew didn't come into our rooms to at least empty wastebaskets. We were there 2 nights. I think I saw a sign that said you should call if you wanted service but I'm used to housekeeping checking each day.
Stayed 2 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Paula,It is wonderful to know you had an enjoyable stay at Hampton Inn Concord/Bow. We did move housekeeping to every 5 days during a stay and we will make sure we are letting our guests know about this and fulfilling all requests; We are sorry for the inconvenience. We appreciate the excellent rating and look forward to hosting you again soon. Sincerely, Michelle Bechard,General Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how quiet it was and it was very accessible. Nice friendly people!
Stayed 3 nights in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Steven, It is wonderful to know you had an enjoyable stay at Hampton Inn Concord/Bow. We appreciate the excellent rating and your kind words regarding our location and friendly staff. We hope to make your next stay an exceptional one as well.Sincerely, Michelle Bechard,General Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on 8 Nov 2023
Dear Nicole, We appreciate you taking the time to leave your four-star rating regarding your recent visit to Hampton Inn Concord/Bow. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely, Michelle Bechard,General Manager

10/10 Excellent

Ermelinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable bed and linens. I would stay again.
Stayed 2 nights in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Ermelinda,Our entire team at Hampton Inn Concord/Bow is thrilled by your five-star review! It is our pleasure to know that you liked our clean property and your comfortable bed and linen. We appreciate your patronage and hope to see you again soon. Sincerely, Michelle Bechard,General Manager

8/10 Good

Maxime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Maxime,It is wonderful to know you had an enjoyable stay at Hampton Inn Concord/Bow. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Michelle Bechard,General Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 2 Nov 2023
Thank you for the excellent rating, Daniel! We are thrilled we met your expectations for a fantastic stay at Hampton Inn Concord/Bow and it will be our pleasure to host you again.Sincerely, Michelle Bechard,General Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Debbie,Thank you for the five-star rating! It was a pleasure to have you as our guest and we are glad you had a comfortable stay at Hampton Inn Concord/Bow. We hope to welcome you back again soon.Sincerely, Michelle Bechard, General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, quiet, clean. Staff very polite and accommodating.
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Mark,We are thrilled to know you had an incredible experience and appreciate your kind comments about our property and service. It was a pleasure to host you at Hampton Inn Concord/Bow and we hope to see you again soon.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2023
Response from General Manager on 17 Nov 2023
Thank you for the five-star rating, Mary! It was a pleasure to have you as our guest and we hope to welcome you back to Hampton Inn Concord/Bow again soon.Sincerely, Michelle Bechard,General Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bow Hampton Inn Is Top Rate
Friendly staff, warm welcome!
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Paul, On behalf of our team at Hampton Inn Concord/Bow, thank you for the excellent rating! It is our pleasure to know we have exceeded your expectations and we are thrilled to see your comment regarding our property and friendly staff. We look forward to making your next stay an exceptional one as well.Sincerely, Michelle Bechard General Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Frank,Thank you for your outstanding rating! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Hampton Inn Concord/Bow, and we hope that will be soon!Sincerely, Michelle Bechard,General Manager

10/10 Excellent

Ericka

Stayed 1 night in Oct 2023
Response from General Manager on 12 Nov 2023
Dear Ericka,Thank you for the perfect rating! We are delighted you had a great time at Hampton Inn Concord/Bow and we look forward to making your next stay a great one once again.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Gilda, St. Cloud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, not far from the highway.
Stayed 2 nights in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Gilda,Thank you for choosing Hampton Inn Concord/Bow and for the kind rating. It was a pleasure to know you liked our convenient location; and glad it worked well for your visit. We look forward to welcoming you back soon.Sincerely, Michelle Bechard,General Manager

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Karen,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Hampton Inn Concord/Bow and it will be our pleasure to host you again.Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 15 Oct 2023
Dear Morgan,Thank you for your outstanding rating! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Hampton Inn Concord/Bow, and we hope that will be soon!Sincerely,Michelle Bechard,General Manager

10/10 Excellent

Wimonrat, Inglewood

Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Wimonrat,Thank you for the five-star rating! It was a pleasure to have you as our guest and we hope to welcome you back to Hampton Inn Concord/Bow again soon.Sincerely, Michelle Bechard,General Manager

10/10 Excellent

Vincent

Stayed 1 night in Oct 2023
Response from General Manager on 3 Nov 2023
Dear Vincent,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Hampton Inn Concord/Bow. Sincerely, Michelle Bechard,General Manager

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nicely decorated. However, carpet in the room needed a good cleaning. We heard a noisy compressor from our room and the pool and spa were being renovated so we couldn’t use them.
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Cindy,Thank you for choosing Hampton Inn Concord/Bow and for your kind rating. While we are delighted to see your comment regarding our clean property, we are disappointed to hear about our carpet and air conditioner. We will share it with our team for follow-up and action. It was a pleasure to have you with us, and we hope you will choose to stay with us again.Sincerely,Michelle Bechard,General Manager

6/10 Okay

Pachipulusu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth for price. Below average facilities.
Stayed 2 nights in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Pachipulusu,Thank you for choosing us to stay and for sharing your feedback. We are glad you enjoyed your stay overall, although we regret it was not perfect. We regularly evaluate our pricing to stay competitive while offering the best possible services but we are sorry you were disappointed. We hope you will visit us again soon.Sincerely, Michelle Bechard, General Manager