Phoenix Bowlero Christown Hotels

"The entire facility- Room, pool, Gym, Breakfast area was spotless and a lot of staff to pickup after us. Thank you All!"

"Very nice and clean room, beautiful, spacious resort. "

"It was very busy a lot of foot traffic outside property"

"Lina the host has excellent customer service skills and the housekeepers were very attentive. "

"The light switch to turn on the lights didn't work. Three out of the four bulbs over the bathroom sink were burned out. The floors were dirty. "

"Property was located in a sketchy neighborhood. Needs exterior lighting along the sidewalk from the parking area to the hotel entrance. Needs lighting at elevator entrance for all floors. Rooms are like an efficiency dorm, needs brighter lighting in bathrooms, chest of drawers for clothing, etc."

"Room was dirty, old, and disgusting. Lifted up sheets and mattress had mold and stains and what looked like bed bug residue. Didn’t end up staying and the property said my stay was refunded, we’ll see if I get my money back."

"Smells, very bad dirty room, and the TV no work"

" I had a very disappointing experience at this property. Check-in was disorganized and I was asked to leave and come back because no rooms were available, only to return and have the front desk not even remember speaking with me. The room itself had a very unpleasant odor and felt like it had only been quickly put together. I also paid for late checkout until noon, yet housekeeping entered the room around 10:30 AM while my family was in the room and I was making my way back from the pool with my son. As I approached my door to put in the code it did not work so I stopped her at the bottom of the stairs to ask if the code had changed and mentioned I had late check out. Of course she hardly spoke English so the only thing I understood was, if I had late check out the code should be the same as before. But it was not, I couldn’t get back into my room. Thankfully the rest of my family was still in the room to let me in. Overall the stay felt poorly managed and unprofessional. If check in didn’t happen so late I would have not stayed and would have asked for a refund. I simply wasn’t in the headspace to be going back and fourth to demand that refund. Would not recommend this place to anyone. "