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Reviews of Brandon Inn

3 out of 5
Brandon Inn
20 Park Street, Brandon, VT

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 274 reviews" "
Rating 8 - Good. 77 out of 274 reviews" "
Rating 6 - Okay. 38 out of 274 reviews" "
Rating 4 - Poor. 14 out of 274 reviews" "
Rating 2 - Terrible. 6 out of 274 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Travelled with partner
Liked: Staff & service, property conditions & facilities
Obviously a very old inn but has a nice feel and engaging employees Will stay again
Stayed 1 night in Apr 2024
Response from Hailey :) on 1 May 2024
Thank you, Kieth. We are so glad you enjoyed.

6/10 Okay

Georgian

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Hailey :) on 1 May 2024
Thank you, Georgian.

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No one at front desk ever. Our codes to get into our rooms were left on the reception desk for anyone to see. Rooms old and dated (i.e. furniture from 1950s). No shower in our room - only a handheld sprayer from the hot tub which would spit water. A bizarre property.
Stayed 2 nights in Apr 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location Quiet
Stayed 3 nights in Apr 2024
Response from Hailey :) on 26 Apr 2024
Thank you, Keith.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very charming and historic inn.
Stayed 2 nights in Apr 2024
Response from Hailey :) on 26 Apr 2024
Thank you, Jason! We are so glad you enjoyed your stay with us!

6/10 Okay

Martha

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hailey :) on 24 Apr 2024
Thank you, Martha.

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming historic hotel in a charming historic VT town. Great stay.
Stayed 1 night in Apr 2024
Response from Hailey :) on 17 Apr 2024
Thank you, Peter. We are so glad you enjoyed your stay with us!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, historic, convenient. Appreciate the self-check-in.
Stayed 1 night in Apr 2024
Response from Hailey :) on 15 Apr 2024
Thank you, Erin. We are so happy you enjoyed.

10/10 Excellent

Janet

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Historic building. The elevator and the claw foot bathtub were unique! Wish I could have spent more time in Brandon and plan on returning.
Stayed 1 night in Apr 2024
Response from Hailey :) on 12 Apr 2024
Thank you, Janet. We are so glad you enjoyed, and we hope to see you again!

10/10 Excellent

Srishti

Liked: Cleanliness, staff & service, property conditions & facilities
awesome place
Stayed 1 night in Jan 2024
Response from Hailey :) on 8 Apr 2024
Thank you, Srishti. We are so glad you enjoyed your stay.

10/10 Excellent

PEGGY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hailey :) on 26 Mar 2024
Thank you, Peggy.We are so glad you enjoyed your stay!

6/10 Okay

Ann, Princeton

Travelled with partner
Liked: Cleanliness
It was a wonderful historic Inn and the public spaces were pleasant. The staff were seldom available and there were several issues with the facility. Bedside lamps were not functional nor were the radiators. There was a space heater which helped. These are the price to pay for a stay in an old building so I guess it was a trade off.
Stayed 2 nights in Mar 2024
Response from Hailey :) on 7 Mar 2024
I apologize for the inconveniences you faced during your stay!

10/10 Excellent

Ann

Liked: Staff & service, amenities, property conditions & facilities
This is lovely historic property, well cared for and updated. I thoroughly enjoyed my stay at the Brandon Inn!
Stayed 2 nights in Feb 2024
Response from Hailey :) on 3 Mar 2024
Thank you, Ann. So glad you enjoyed!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Old historic Inn, room was comfortable and clean, but no shower, just a huge jacuzzi tub in our room. Enjoyed my stay, but the grab and go breakfast area was poorly maintained, maybe due to staffing shortages. Every time we went to get a glass of water in the lobby the decanter was almost empty or completely empty. At 7:30 in the morning I and another guest were vying for the only two Kcups available. No one was around to help us locate more. Nice place to stay, but would recommend leaving the premises for food. There were good options within walking distance.
Stayed 1 night in Feb 2024
Response from Hailey:) on 27 Feb 2024
Thank you, Deborah. I apologize about the issues with the grab & go!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great old hotel. The bed 2 were very comfortable. If in the area again I will definitely come back. I
Stayed 1 night in Feb 2024
Response from Hailey :) on 26 Feb 2024
Thank you, Mark. We are SO glad you enjoyed! We look forward to hopefully seeing you again in the future!

10/10 Excellent

Monika

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Hailey :) on 26 Feb 2024
Thank you, Monika. We are so happy you enjoyed your stay with us.

10/10 Excellent

Armand

Stayed 1 night in Feb 2024
Response from Hailey :) on 21 Mar 2024
Thank you, Armand. We are so glad you enjoyed.

10/10 Excellent

Carole

Nice place - good value. Room is very large
Stayed 1 night in Feb 2024
Response from Hailey :) on 26 Feb 2024
Thank you, Carole. We are so happy you enjoyed your stay.

6/10 Okay

Jean

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hailey :) on 21 Feb 2024
Thank you, Jean.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique property!
Stayed 3 nights in Feb 2024
Response from Hailey :) on 19 Feb 2024
Thank you, Tracy. We are so glad you enjoyed your stay!

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
our heat did not really work and only had luke warm water
Stayed 3 nights in Feb 2024
Response from Hailey :) on 19 Feb 2024
Tracy,I apologize about the issues you faced with heating and water.

6/10 Okay

Lucian

Stayed 1 night in Feb 2024
Response from Hailey :) on 19 Feb 2024
Thank you for the feedback!!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hailey :) on 19 Feb 2024
Thank you, Pamela. We are so glad you enjoyed, and we hope to see you again in the future!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the historic inn. The room was huge and comfortable. I loved how the inn and room was decorated. It took a little while to get hot water to the 3rd floor. I wish the cafe opened at 7 A.M. we ended up going next door to a diner because they were open early.
Stayed 1 night in Feb 2024
Response from Hailey :) on 12 Feb 2024
Thank you. We are so glad you enjoyed your stay!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historical hotel!
Stayed 1 night in Feb 2024
Response from Hailey :) on 5 Feb 2024
Thank you, Lawrence. We are so glad you enjoyed!

6/10 Okay

Steven

Disliked: Staff & service, property conditions & facilities
The hotel's ambiance is very nice, if you like 1930s style, we do, it was very clean as well. Staff was nice when you saw them, which was very little. Issues: we stayed in the winter, all radiators on the 2nd, 3rd and 4th floors are off. Only the 1st floor entrance are they on. If you can find someone, they will provide a space heater, unfortunately we needed another for the bathroom, which as you can image the bathroom is very cold in the morning. Additional towels were hard to find as well. The free nreakfast is really just some coffee. Beautiful building, I hope they can make it.
Stayed 2 nights in Jan 2024
Response from Hailey :) on 5 Feb 2024
Thank you, Steven. We currently are facing some challenging issues with our heating, so we do apologize.

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great town. The location is fantastic but the inn is very tired
Stayed 1 night in Feb 2024
Response from Hailey :) on 5 Feb 2024
Thank you, we are putting in a lot of effort & are improving day by day! We hope you give us another shot sometime in the future :)

6/10 Okay

Sergey

Disliked: Property conditions & facilities
corresponds to the price👍
Stayed 1 night in Jan 2024
Response from Hailey :) on 30 Jan 2024
We hope you enjoyed!!!

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Hailey :) on 30 Jan 2024
Thank you, Ernest. We are so glad you enjoyed your stay!

6/10 Okay

Peter

Liked: Staff & service
Interesting Stay
I was going to a hockey game in Middlebury and decided to stay overnight somewhat nearby. I checked-in before the game. The lights where going on and off in the lobby. The lady who checked me in said they had some fuses blow and are working on it. We still took the elevator to the fourth floor and she showed me how the code lock system worked. I had trouble locking it, and was kind of in a hurry to get to the game. She went up and locked the door. When I got back from the game around 7:30. They were still having electrical issues. However, now the boiler was involved and there was no heat. The same person who checked me in, told me I could get a refund, or stay for half off. I took my chances and maybe 30-45 minutes or so, the heat did come back on and the power that was going off and on briefly stayed on. The hotel is a neat old gem. It has a big drawing room and function room that was probably an old ballroom. It has a lot of character. My room and the the hotel in general were clean. So, I'm glad I took the gamble, and it paid off!
Stayed 1 night in Jan 2024
Response from Hailey :) on 25 Jan 2024
Thank you, Peter.We do apologize for the inconveniences you dealt with due to the electrical issues! We are glad you enjoyed everything else!

4/10 Poor

Hangkun

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hailey :) on 25 Jan 2024
Thank you, Hangkun.I apologize if you weren't satisfied with your stay. Let us know what we can do better for next time! :)

2/10 Terrible

Dean

Stayed 1 night in Jan 2024
Response from Hailey :) on 19 Feb 2024
I'm sorry you didn't enjoy your stay. Feel free to let us know what we can do to be better for next time! :)

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy,quaint Inn
Cozy room, nice and warm, comfortable bed, great shower. Quaint Inn , no tv or phone or refrigerator, which was fine. Continental breakfast offerings were minimal but nice little diner/cafe in building. Also had a bar in the building for guests. It was central to the tiny town with easy walk to food and shopping. Town is beautiful!
Stayed 2 nights in Jan 2024
Response from Hailey :) on 17 Jan 2024
Thank you, Amanda. We are so glad you enjoyed your stay; we look forward to hopefully seeing you again!

8/10 Good

Kristin

Stayed 1 night in Jan 2024
Response from Hailey :) on 5 Feb 2024
Thank you, Kristin. We are so glad you enjoyed.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Brandon Inn
The room was the perfect space for a winter getaway. Food was delicious and great service too!
Stayed 1 night in Jan 2024
Response from Hailey :) on 10 Jan 2024
Thank you! We are SO glad you enjoyed your stay. We hope to see you again :)

10/10 Excellent

Amryn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how much character this place has and the people were very kind. The pub had excellent food and I love it’s dog friendly. The room was large and well appointed. My room had a tiny shower that didn’t get very warm and there was some hair that wasn’t mine. But all in all, especially as it’s very affordable, I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Hailey :) on 8 Jan 2024
Thank you, Amryn! We are SO glad you enjoyed your stay with us. I do apologize about the inconvenience with the water temp and hair. I will relay the message to our housekeepers! We look forward to seeing you again! :)

10/10 Excellent

Armand

Stayed 1 night in Dec 2023
Response from Hailey :) on 4 Jan 2024
Thank you!! We are SO glad you enjoyed your stay. We look forward to hopefully seeing you again :))

6/10 Okay

Doriana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hailey :) on 31 Jan 2024
Thank you. If there is anything we are lacking feel free to let us know as we are always looking for improvement!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful
Such a pleasant experience to be at Brandon Inn and to walk on this beautiful town's streets.
Stayed 1 night in Dec 2023
Response from Hailey :) on 2 Jan 2024
Thank you!! We are SO glad you enjoyed your stay. We look forward to seeing you again in the future :)

2/10 Terrible

Carla

Property failed to text room codes as promised for checkin. I left my Christmas gathering and returned home as I did not know what to expect and the Inn was 30 minutes farther from home.
Stayed 1 night in Dec 2023
Response from Hailey :) on 26 Dec 2023
Hi Carla, I would like to apologize for the miscommunication and errors on our end. That is completely our fault, I apologize again for the inconvenience. I hope you give us another try and leave with a positive experience!!

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous inn, quaint , antiquish, staff operated old elevator , our room was spacious , cozy, the bed was hard as a rock made for uncomfortable sleeping “def need to upgrade matress”, no tv in room, no small fridge, shower warm not hot - which made for quick showers, neshobe cafe , pub and on site restaurant were welcoming, friendly staff, excellent selection of food - inn was busy with the Xmas season activities was lovely to see the town folks enjoying events run at the inn - accomodating and friendly staff Overall we enjoyed our stay - inn just needs to make a few improvements or upgrades
Response from Hailey :) on 12 Feb 2024
Thank you Laurie,We are so glad you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, classic room. Clean, comfortable.
Stayed 1 night in Dec 2023
Response from Hailey :) on 11 Dec 2023
We are SO glad you enjoyed your stay! We hope to see you again sometime. :)

8/10 Good

Whitney

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Hailey :) on 11 Dec 2023
Thank you so much! We look forward to seeing you again :))))

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities
Wonderful and quaint. No elevator or TV or phone in our room but we didn't miss them. Staff was outstanding and so friendly. Cute village and close to Middlebury
Stayed 1 night in Dec 2023
Response from Hailey :) on 5 Dec 2023
Thank you so much! We do have an elevator although it is only ran certain hours of the day as it is only staff operated! We hope to see you again soon.

4/10 Poor

Donna

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hailey :) on 5 Dec 2023
I apologize if we didn't exceed your standards. We hope to see you again and exceed your expectations.

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Hailey :) on 29 Nov 2023
Thank you! We hope to see you again!! :)))

10/10 Excellent

Benjamin

Stayed 1 night in Nov 2023
Response from Hailey :) on 18 Dec 2023
Thank you! We hope to see you again in the future :))

10/10 Excellent

Harper

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hailey :) on 29 Nov 2023
Thank you!! We hope to see you again! :)))

8/10 Good

Michele

Travelled with partner
Staff was great! Very pleasant and accommodating. Disappointed there wasn’t a TV in the room. Also, because of the old elevator we felt like we were disturbing the staff every time we needed to leave the room. We were on 4th floor and I was unable to use stairs because of health issues. This was nothing against staff because they were always helpful and had pleasant personalities!
Stayed 1 night in Nov 2023
Response from Hailey :) on 20 Nov 2023
Thank you! We are glad you enjoyed! Never a bother to us!! We hope to see you again soon :)

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service and historical furnishings
This inn is in the process of being updated by new owners. You can expect a combination of lovely antique surroundings and high-tech room locks and phone-friendly check-in. The 1906 elevator was an experience! I chose to use the stairs after experiencing a bumpy ride. The chairs in my room were so comfortable, with plenty of surfaces for belongings, snacks or desk-work. A breakfast cafe provided a wonderful meal and baked goods to bring home.
Stayed 1 night in Nov 2023
Response from Hailey :) on 20 Nov 2023
Thank you!! We hope to see you again soon!