“Whilst the pictures and description might depict a 4 star hotel, the Hotel Penzance Promenade is definitely not a 4 star hotel.
It is poorly maintained and dirty with untrained staff.
On arrival we were greeted by someone who hardly spoke English and just said "sign please" and handed us a piece of paper with our details on.
We were then shown to our room door, advised of breakfast times and he left.
Our room had a broken pane of glass in one of the windows, which showed signs of being……
“The staff were really friendly and helpful, Parking was easy and on site.
The shower was not very powerful and the plug in the sink does not hold the water.”
“The smugglers is outstanding. The staff are amazing and the rooms make you feel right at home . The breakfast is probably the best i have ever had with amazing views over Newlyn harbour . I would definitely recommend this inn to anybody its a 10 out of 10”
“Excellent stay, felt very welcoming upon arrival. Was even offered a room with a larger bed due to my height, but the bed and the room we booked was amazing. Looking forward to our next stay.”
“Many thanks to Fiona for being such a kind and welcoming and friendly host. The room was lovely and clean and comfortable and the whole house beautifully decorated and with a calm feel. Breakfast was excellent served in the dining room. Easy parking in a free car park just a few minutes walk away. We had a lovely time, thank you.”
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