My family and I booked the room through the VRBO company for a fun family get away with my kids for their birthday. My son took two friends and my daughter took one. In all we had seven people and thought this would be a great place to stay. WOW, were we wrong on this. When we arrived, the code given to use didn’t work, after entering the code the keypad would give a long beep that would indicate a wrong code. Keep in mind we had to work that day before heading down, so we arrived around 11:00PM and in ten-degree weather. After several failed attempts we put the kids back in the car and this is where it got worse!!!
We tried calling our property manger who I won’t name but is easy to figure out. This guy didn’t know anything about our stay and proceeded to hand the phone off to his wife who supposedly cleaned the property. She gave me the same code to try which as you guessed…didn’t work. She then said she couldn’t help us. A real professional would have a backup plan, a real professional would have another way. These people are doing nothing and probably collecting a paycheck. So, as we started getting frustrated my wife jumps on the call asking for another number. The lady started to give us the property owners number but stopped mid-way to ask if she could just text it to us. So, you can’t remember a ten-digit number long enough to tell someone on the phone…got it. So, we agreed, and my wife asked her to hurry up as we are thirty minutes now standing in ten-degree weather. The lady on the phone got mad at my wife and proceed to hang up on us. When we tried calling the number back….yep you guessed it no answer. So here we are 11:30PM at night standing in the cold, with five kids in a van. These people were the most unprofessional group of no goods I have ever dealt with. So, we go back to the van, where my wife found the number for the VRBO. This is where a bad story gets better. The people at the VRBO are the most amazing, most professional people, friendly people EVER. They immediately jumped into action. Even when they tried calling the property manager, they got the same no answer response we did. We ended up staying at another hotel on the strip, just to get out of the cold. The next day we were on the phone again with the wonderful people at VRBO. They got us the full refund, they reimbursed us for the unplanned hotel stay, and they found us a great hotel where seven people could go relax and have fun.