4/10 Poor
Emily P.
16 Feb 2024
Worst managed property
The lock box that was supposed to contain property keys was empty. Didn’t get keys until halfway through the second day. Ski locker wasn’t accessible until the later part of the second day. WiFi and TVs didn’t work and it was SuperBowl Sunday. When I called, they just said the same thing that’s written in the guidebook. (The guidebook is not specific to this property but a general book used for multiple units.) A worker finally came to fix the TVs and WiF late the second day. Steam Room was broken. For a “luxury property” this definitely fell short. I will defy check to see if a property is managed by SCMR before I book.
Emily P.
Stayed 4 nights in Feb 2024